Get matched with top water softener pros in Waxahachie, TX

"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Just great. The installer completed the kitchen work first so as not to get outside dirt inside. I love having pure drinking water inset his old house. The exterior work went smoothly as well. He paid attention to my desire to have the equipment hidden and not in view through a window."

"Kevin Rex and Thomas are the Most Experienced, Professional, Diligent, Determined Punctual, Dependable and Likable Plumbers/Tradesmen we’ve ever worked with. My 86-year-old Mother bought a 50-year-old house with same owners for 50 years who had never updated nor maintained any of the toilets, sinks or HVAC. There were numerous plumbing problems with the old house. My husband & I care for the needs & repairs in my Mothers Life. We called another local plumber that stood us up twice for two weeks. I refused to work with them when they delayed coming a third time. I went online to get a plumber to my mothers house that day! (This was already 4:45 pm) Kevin answered for Leak Stop and he said Thomas would come over after his last appointment. Thomas unclogged 4 sinks with 50 years of Slime and Gunk. He permanently repaired a toilet that had previously overflowed several times because the Handle got stuck in UPposition. There was damp carpet in the master closet. Thomas did a Foundation Pressure Test to determine the foundation was NOT leaking. Therefore the damp carpet in the closet was due to the previous overflow of the toilet. We were so impressed with Thomas’s determination to evaluate our water problems Correctly instead of Quickly. He was now working into tree hours in the evening to solve our plumbing problems. We said the kitchen sink had very little water pressure. He went outside to the street to test the Cities water pressure. It was fine. He said it was probably IN the kitchen sink faucet that caused low water pressure. He’s coming back to repair that after we choose my mothers new faucet. We were so very impressed with Thomas’s knowledge and work ethic. Leak Stop did NOT gauge us with the price because it was late in the day and into the evening. Thomas assessed the water stains in the ceiling by going up into the attic to find that the HVAC runoff pipe was cracked or broken. He agreed that he would return the next week when we were there with my mother to repair the cracked pipe. 5 days later, the ceiling over my mothers bathtub collapsed. That was NOT in the area that showed any signs or stains of water leakage. We called Kevin Rex immediately and he said he’d be there within the hour. He discovered a runoff tube (very old) had popped off the HVAC apparently when the AC guy had come two weeks earlier to blow out a clogged pipe. The HVAC had been newly installed two months prior. The AC guy never checked the old tube that he blew out. The AC water drained for over a week onto the bathtub ceiling. Again, Kevin and Thomas worked into the night to tear out the ceiling, remove wet insulation then repair all tubes and pipes that had shown leakage in other areas of the ceiling. Kevin also called an HVAC Pro to insure the repairs were correctly made. They worked five hours strait to repair my mothers ceiling, pipes and cleaned up so well, you would never know a repairman had been there! My 86-year-old mother Loved both of these guys. My husband and I Love them too. They came, worked and stayed in a time of Crisis. They worked above and beyond the call of duty for one day. My mother is in Sunnyvale and we live in McKinney. We will called Kevin & Thomas at Leak Stop for any plumbing issues we may have in the future."

"Sergio was Great! No pressure tactics. Water is soft and tastes better. Clean and professional installation. Extremely pleased."

"The installation was done on the day requested, 6/1/2020. The sales guy, Johnny, was fantastic. I asked how often the media in the filtration system needed to be changed and he said around every 1.5 years. It's now 12/2021 and it's 1.5 years and unfortunately Johnny is no longer with the company . I called Water Bionics to have the media replaced and the phone message says they'll call back at their earliest convenience. Really "...their earliest convenience." So if I feel like calling you back I will. If not I won't. WOW! I called them twice and apparently I'm not important enough to get a call back. Even though the equipment works fine there's no customer service after you buy from this company. We had a boil order a few months ago and I called to get new filters for the Reverse Osmosis system and it was like they were doing me a favor selling me new filters. I had to give them the model numbers of the filters and the type of the Reverse Osmosis THEY sold me. I guess they don't have any way to look up what equipment they sold me? Plus they didn't provide a filer that was needed and getting tired of not getting my calls returned about it, I found it on Amazon and bought it from there. It seems this company is trying really hard to NOT be in business any longer. Too bad that now I have to find another company to get equipment that WILL be serviced. I'll be doing this at my earliest convenience which is now."