Huemann Water Conditioning

I would never use them again. Our last water softener was a Ge. When our filled with water I knew it was the rotor disk and seal kit. Black Diamond recommended them. They over charged for the parts. They charged $120 for disk and $95 for the seal kit. I looked up the parts on line after the first repair was done, but it was still full of water. And I had found what appeared to be a brand new seal on my floor. I could have bought all the parts for $89 retail. Total cost of repair was $344. After he finished the repair he didn't stick around to make sure it actually worked. They were very responsive when I called them back and explained the problem. They were here within 2 days. When this guy took it back apart he found that the previous guy had broken a seal he replaced or left the old one on. He also showed me another seal not part of the package and replaced for free. He made sure it drained the excess water before he left. They were very friendly but both told me I should get one of there water softeners. At a cost of $1200 plus $200 to install but they would refund me the $215 for the parts they repaired mine GE with. I declined since mine is only 3 years old. This is the response I got from them when between the 2 repairs they made the problem worse. Here are the text messages between us after the second repair. Hi Josh, You came and did my water softener this morning Algonquin. So I had a question. I have never ever had this happen before. Made some coffee it was quite salty. It tasted like I used salt water. Yes hello! Ok, did the water clear up as the day went on? It looks clear. I started letting the water run about 20 minutes ago and took 4 pitchers of water from the fridge. I will let you know tomorrow. I can't tell how it tastes now that I have let it run. It was so salty that's all i can taste right now. You did have more water in that salt tank than there normally is. If you let The water run it should clear up. I would put the unit into another cycle by pushing the regeneration button and holding for 5 seconds. See if it happens again and let me know. It may take a couple cycles to get down to a normal water level in that tank. After that you shouldn't get that saltiness If it don't clear up, Iet me know, and we'll go from there Okay. Will do. I put it on another cycle and it never ended. Water ran through it for 4 hours. Ended up bypassing and unplugging it. No the water was so salty it tasted like ocean water. We've had a water softener in the house for 30 years and never had salty water. Ok, I'm glad you were able to by pass the unit. Since its still not working correctly with the parts we put into it, we can refund you the parts if you go with a new unit through us. If you get a unit through us, we have all parts, and can fully rebuild a unit and warranty it unlike the box store units.

I called early in the morning before they opened and left a message. I was promptly called back and a same day appointment was set up. The technician asked if we had a break in the outside pipe to our well recently. We had and the technician did a thorough cleaning of the system to see if that would clear up the problem. He said that since our unit was 17 years old, it might be past its useful life, but might as well try the simple fix first. He also said any money paid could be used as credit for a water softener purchase.

They replied promptly and installed new system when I made my decision. They removed and hauled away my old system. The new one is a mechanical system and only uses salt when necessary. They also have a salt delivery service and will bring the salt into my basement. This is wonderful for seniors. They are very professional and follow up monthly to make sure everything is working well.

Carl, our tech, showed up when he said he would. He was very professional and knowledgeable about our water softener unit that two other companies came out for but were unable to repair. After a $158 tune-up, we were all set. He informed us that our water softener had another good 10-15 years or so on it, when other companies said it was probably time to replace it.

unknown

They did an excellent job. I thought the price was really fair.

Everything went smoothly. Charges were as agreed upon.

Member stated provided very good service. They moved the water softener from craw space to the upstairs for easier access. Service Provider cleaned up.

Excellent, all work was done neatly in a timely matter, one minor issue arose after installation but they returned in few days and resolved the issue. Very happy with the improvement in the water here!

unknown

I moved into a house that was built in 1955 that had a well with a Kinetico Water Conditioning System in it.  I was unfamiliar with wells and called Huemann Water Conditioning in the hope that I would be able to get some information in addition to an evaluation, as I knew the system was quite old and would probably need replacing.  From the initial contact this company was exceptional to work with.  The ladies who answered the phone and took my initial calls were Linda and Kim. They could not have been any friendlier, helpful and more professional.  They took all my information and told me I would receive a call back shortly to discuss my needs.  I received a call back within an hour and made an appointment to have someone come out and check out my system, explain the maintenance and talk to me about possibly replacing and updating the older system.  A man named Josh came out within a few days, exactly as promised. He was very prompt, helpful, professional and took extra time to explain the well system as well as the Kinetico Water Conditioning System. He was very patient with my endless questions and concerns and was not at all pushy as far as trying to sell me any equipment. I decided that since my system was so old it was time to update it.  Josh spent a great deal of time with me and I never felt rushed. At this time I also decided to add a reverse osmosis drinking water system to my home, as well as replacing a 22 year old hot water heater inside my home. Josh even took pictures in the well of my current Kinetico Water Conditioning System to make it easier to plan for the new installation and ensure that it was installed in the most efficient manner possible within the confined available space in my well. He went back to the company to meet and discuss the installation of the system. I soon received a follow-up call from Joe Huemann to discuss the system and work I wanted done.  I also spoke with Kurt from the company and he explained more details and pricing for the entire job.  It was obvious that they had put a great deal of thought and planning into this job to ensure it was done in the best manner possible.  A date was scheduled and they came out and completed the work exactly as planned.  They sent out 3 men, Reggie, Steve and Scott.  All 3 of them were friendly and very helpful and really took the time to explain every aspect of the installation and made sure I understood everything they did. They completed the job and I felt very comfortable with their work and the price was very fair for the great amount of work that they completed. 

I cannot make enough positive comments about this company.  They have been the best company that I have worked with in decades.  They are an exceptional, company with old fashioned values such as honesty, integrity, and pride in their work which is difficult to find in many companies nowadays.  I called the company several times with questions and concerns before they came out to complete the job and always received prompt call backs and they took the time to make sure I was comfortable and understood every step of the process.  I have never worked with a company with such a quick response time regarding call backs and they always patiently answered all my questions.  They were always on time and never late for any appointments and even called to confirm before they came out to my home.  Their communication and punctuality was outstanding.      

You can't go wrong if you decide to use this unbelievable company as they are an exceptional, hard working, honest group of friendly people who really go "above and beyond" in every aspect of their jobs.  This is how all companies should be!  I highly recommend Huemann Water Conditioning as a top notch company and only wish their was a higher rating that I could give them besides and A+. 

I asked a lot of questions (which the sales man Kurt patiently encouraged and answered), did a lot of research and have called many competitors in the past.  Most other places do not have certified plumbers on their crew and are not knowledgeable about their products or water.  This company is different.  From phone calls to sales people to install crew, everyone knows their stuff and they run a tight ship.  The product itself is pricey, but well worth the money to buy something designed well and is solid.  It also is peace of mind to know the installers ( Steve & Andrew) knew what they were doing and were designing the piping system to best fit the needs of the house.
This how every American company should be run.  I am really impressed and highly recommend them.