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Huemann Water Conditioning

4.7(
39
)

About us

In 1964, Huemann Water Conditioning began as a family owned and operated business and since then has prospered by building strong customer relationships. We currently have 22 employees, where 12 of them are certified through the Water Quality Association (wqa.org). All work performed is through our employees where no subcontractors are used. We have employees who are certified and licensed plumbers in the states of Illinois and Wisconsin. The 1st Saturday of each month we offer a salt sale where the customer picks up salt at our office. We service all equipment we sell and have the ability to service other equipment. Additional e-mail: [email protected].

Business highlights

Emergency services offered
61 years of experience

Services we offer

Specializing in water softener, reverse osmosis drinking water and specialty equipment for individual customer needs. Also offer salt delivery to homes as well as businesses within a 20 mile radius of our office location. Service all equipment sold at location and have ability to service other equipment as well.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.739 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
0%
2
0%
1
8%
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Showing 1-25 of 39 reviews
Cathleen Z.
Oct 2018
1.0
$344
I would never use them again. Our last water softener was a Ge. When our filled with water I knew it was the rotor disk and seal kit. Black Diamond recommended them. They over charged for the parts. They charged $120 for disk and $95 for the seal kit. I looked up the parts on line after the first repair was done, but it was still full of water. And I had found what appeared to be a brand new seal on my floor. I could have bought all the parts for $89 retail. Total cost of repair was $344. After he finished the repair he didn't stick around to make sure it actually worked. They were very responsive when I called them back and explained the problem. They were here within 2 days. When this guy took it back apart he found that the previous guy had broken a seal he replaced or left the old one on. He also showed me another seal not part of the package and replaced for free. He made sure it drained the excess water before he left. They were very friendly but both told me I should get one of there water softeners. At a cost of $1200 plus $200 to install but they would refund me the $215 for the parts they repaired mine GE with. I declined since mine is only 3 years old. This is the response I got from them when between the 2 repairs they made the problem worse. Here are the text messages between us after the second repair. Hi Josh, You came and did my water softener this morning Algonquin. So I had a question. I have never ever had this happen before. Made some coffee it was quite salty. It tasted like I used salt water. Yes hello! Ok, did the water clear up as the day went on? It looks clear. I started letting the water run about 20 minutes ago and took 4 pitchers of water from the fridge. I will let you know tomorrow. I can't tell how it tastes now that I have let it run. It was so salty that's all i can taste right now. You did have more water in that salt tank than there normally is. If you let The water run it should clear up. I would put the unit into another cycle by pushing the regeneration button and holding for 5 seconds. See if it happens again and let me know. It may take a couple cycles to get down to a normal water level in that tank. After that you shouldn't get that saltiness If it don't clear up, Iet me know, and we'll go from there Okay. Will do. I put it on another cycle and it never ended. Water ran through it for 4 hours. Ended up bypassing and unplugging it. No the water was so salty it tasted like ocean water. We've had a water softener in the house for 30 years and never had salty water. Ok, I'm glad you were able to by pass the unit. Since its still not working correctly with the parts we put into it, we can refund you the parts if you go with a new unit through us. If you get a unit through us, we have all parts, and can fully rebuild a unit and warranty it unlike the box store units.
Response from Huemann Water Conditioning
"[Member Name Removed], Thank you for choosing our company. I am sorry we were not able to meet your expectations and I have reached out to you to try and resolve the issue. I have used your review and situation as a learning tool within our company. We have been built on taking care of our customers and please know, at any time in the future, I would be happy to meet with you personally and help resolve your experience with our company. - Michael Huemann General Manager, Huemann Water Conditioning"
JANE M.
Sep 2018
5.0
Yes, I recommend this pro
$124
I called early in the morning before they opened and left a message. I was promptly called back and a same day appointment was set up. The technician asked if we had a break in the outside pipe to our well recently. We had and the technician did a thorough cleaning of the system to see if that would clear up the problem. He said that since our unit was 17 years old, it might be past its useful life, but might as well try the simple fix first. He also said any money paid could be used as credit for a water softener purchase.
Response from Huemann Water Conditioning
"Hi [Member Name Removed], Thank you for choosing our company and leaving a review. We are glad we were able to help you with your water. We look forward to working with you in the future. Have a good day."
BONNIE J.
Dec 2017
5.0
Yes, I recommend this pro
$3,000
They replied promptly and installed new system when I made my decision. They removed and hauled away my old system. The new one is a mechanical system and only uses salt when necessary. They also have a salt delivery service and will bring the salt into my basement. This is wonderful for seniors. They are very professional and follow up monthly to make sure everything is working well.
Response from Huemann Water Conditioning
"Thank you [Member Name Removed] for your positive review. We are glad you found our services to be useful. We look forward to working with you in the future for any water need. Have a great day."
Wendy T.
Apr 2017
5.0
Yes, I recommend this pro
$158
Carl, our tech, showed up when he said he would. He was very professional and knowledgeable about our water softener unit that two other companies came out for but were unable to repair. After a $158 tune-up, we were all set. He informed us that our water softener had another good 10-15 years or so on it, when other companies said it was probably time to replace it.
Response from Huemann Water Conditioning
"Hi [Member Name Removed], Thank you for your review of our company and the service we provided you. I have passed your review onto Carl and our owner, Joe Huemann. We believe in servicing equipment before we replace because why spend the money when it's not necessary. We look forward to working with you in the future. Have a nice day."
Deborah R.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Response from Huemann Water Conditioning
"Thank you [Member Name Removed] for reviewing our company. It's great to know you are happy with the work we performed to improve your water using Kinetico products. If you are ever in need of our services, don't hesitate to contact our company. Have a good day. - Joe Huemann, President Huemann Water Conditioning"
LINDA T.
Mar 2017
5.0
Yes, I recommend this pro
They did an excellent job. I thought the price was really fair.
Response from Huemann Water Conditioning
"Hi [Member Name Removed], Thank you for contacting our company to improve your home's [Member Information Removed]. We are grateful you took the time to review our company. We look forward to working with you in the future. Take care."
Mark T.
Dec 2016
5.0
Yes, I recommend this pro
Everything went smoothly. Charges were as agreed upon.
Response from Huemann Water Conditioning
"Hi [Member Name Removed], Thank you for using our company to improve your home's water. We thank you for choosing our company and if there is anything we can help you with in the future, don't hesitate to contact us. Have a great day."
KARL K.
Nov 2016
5.0
Yes, I recommend this pro
Member stated provided very good service. They moved the water softener from craw space to the upstairs for easier access. Service Provider cleaned up.
John F.
Sep 2016
5.0
Yes, I recommend this pro
$3,600
Excellent, all work was done neatly in a timely matter, one minor issue arose after installation but they returned in few days and resolved the issue. Very happy with the improvement in the water here!
Eugene K.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Jeff M.
Nov 2015
5.0
Yes, I recommend this pro
$5,446

I moved into a house that was built in 1955 that had a well with a Kinetico Water Conditioning System in it.  I was unfamiliar with wells and called Huemann Water Conditioning in the hope that I would be able to get some information in addition to an evaluation, as I knew the system was quite old and would probably need replacing.  From the initial contact this company was exceptional to work with.  The ladies who answered the phone and took my initial calls were Linda and Kim. They could not have been any friendlier, helpful and more professional.  They took all my information and told me I would receive a call back shortly to discuss my needs.  I received a call back within an hour and made an appointment to have someone come out and check out my system, explain the maintenance and talk to me about possibly replacing and updating the older system.  A man named Josh came out within a few days, exactly as promised. He was very prompt, helpful, professional and took extra time to explain the well system as well as the Kinetico Water Conditioning System. He was very patient with my endless questions and concerns and was not at all pushy as far as trying to sell me any equipment. I decided that since my system was so old it was time to update it.  Josh spent a great deal of time with me and I never felt rushed. At this time I also decided to add a reverse osmosis drinking water system to my home, as well as replacing a 22 year old hot water heater inside my home. Josh even took pictures in the well of my current Kinetico Water Conditioning System to make it easier to plan for the new installation and ensure that it was installed in the most efficient manner possible within the confined available space in my well. He went back to the company to meet and discuss the installation of the system. I soon received a follow-up call from Joe Huemann to discuss the system and work I wanted done.  I also spoke with Kurt from the company and he explained more details and pricing for the entire job.  It was obvious that they had put a great deal of thought and planning into this job to ensure it was done in the best manner possible.  A date was scheduled and they came out and completed the work exactly as planned.  They sent out 3 men, Reggie, Steve and Scott.  All 3 of them were friendly and very helpful and really took the time to explain every aspect of the installation and made sure I understood everything they did. They completed the job and I felt very comfortable with their work and the price was very fair for the great amount of work that they completed. 

I cannot make enough positive comments about this company.  They have been the best company that I have worked with in decades.  They are an exceptional, company with old fashioned values such as honesty, integrity, and pride in their work which is difficult to find in many companies nowadays.  I called the company several times with questions and concerns before they came out to complete the job and always received prompt call backs and they took the time to make sure I was comfortable and understood every step of the process.  I have never worked with a company with such a quick response time regarding call backs and they always patiently answered all my questions.  They were always on time and never late for any appointments and even called to confirm before they came out to my home.  Their communication and punctuality was outstanding.      

You can't go wrong if you decide to use this unbelievable company as they are an exceptional, hard working, honest group of friendly people who really go "above and beyond" in every aspect of their jobs.  This is how all companies should be!  I highly recommend Huemann Water Conditioning as a top notch company and only wish their was a higher rating that I could give them besides and A+. 



Victor J.
Oct 2015
5.0
Yes, I recommend this pro
$2,200
I asked a lot of questions (which the sales man Kurt patiently encouraged and answered), did a lot of research and have called many competitors in the past.  Most other places do not have certified plumbers on their crew and are not knowledgeable about their products or water.  This company is different.  From phone calls to sales people to install crew, everyone knows their stuff and they run a tight ship.  The product itself is pricey, but well worth the money to buy something designed well and is solid.  It also is peace of mind to know the installers ( Steve & Andrew) knew what they were doing and were designing the piping system to best fit the needs of the house.
This how every American company should be run.  I am really impressed and highly recommend them.


Response from Huemann Water Conditioning
"Thank you for your business and kind comments. Your comments will be shared within our company so we continue to take care of our customers. We look forward to working with you in the future."
Alexandra H.
Jul 2015
5.0
Yes, I recommend this pro
$215
We had Huemann Water Conditioning come out after having our well rebuilt and pressure tank replaced, to evaluate our water softener and filter in a house we bought through foreclosure sale. The technician was friendly and explained the maintenance needed on the system. He was able to rebuild some small parts in our older model softener so that we had no need to buy new equipment. We still need to call them back to install filtration but we are waiting until our kitchen installation is complete. We were very happy with our service and would recommend this company.
Response from Huemann Water Conditioning
"Hi [Members Name], Thank you for your comments. I will forward them to the technician who was at your home. I'm glad we were able to help you with your situation. Enjoy your new home and we look forward to working with you in the future. Joe Huemann, President"
Laura L.
Dec 2014
5.0
Yes, I recommend this pro
$2,000
unknown
Elisabeth K.
Jun 2014
5.0
Yes, I recommend this pro
They are good.  They are reasonable and professional.  We will use them again.  I just know we were happy with it.
Cory K.
Apr 2014
1.0
$2,500
unknown
Response from Huemann Water Conditioning
"Our company installed the owner's laundry sink two years ago. When we were finished and turned the water on, there was a leak in the ceiling, not from our work, but an open pipe that someone had covered up. Yes, there was a leak. We responded the same day and we did help clean up the water. We responded to the customer's concerns and gave a $200 credit as the customer asked for. Once we gave the $200 credit, the customer asked for a larger credit, which we declined. I would be happy to discuss this situation. Joe Huemann 815-385-3093"
Elisabeth K.
Mar 2014
5.0
Yes, I recommend this pro
.
Roberto R.
Jan 2014
5.0
Yes, I recommend this pro
$2,200
Installation of a watersoftner.  Everything went fine.
William R.
Nov 2012
5.0
Yes, I recommend this pro
$1,500
Old water softener had been "around the block" a few times and was in need of replacement.  I contacted Huemann Co. for a quote. Over the phone, they offered me a variety of choices from relatively inexpensive to top-of-the-line models.  No pressure was exerted to buy any particular make of model. They explained the price and features of each one and then waited for me to make my choice.  All my questions were answered in a straightforward manner.  I chose a Kinnetico model which was installed within two days. Everything was done in a very professional and friendly manner.
Jim O.
Oct 2011
5.0
Yes, I recommend this pro
$28
We've rented our water softener from Huemann for 17 years: 6 years at our first house and 11 years here. We've never had an issue here, but at our old home we had serious problems resulting from the water company serving the neighborhood. Huemann needed to make several visits to resolve the problem, and actually needed to research it with contacts in another state to find a comparable issue to what we were experiencing. They did great work, kept us advised of the progress, and didn't stop until our problems were completely eliminated. Very very professional attitude, both in person and on the phone.I'm still renting; payment is automatic and always correct.
Response from Huemann Water Conditioning
"Hi Member. We thank you for your business and your positive comments about our company. We always strive to find answers for our customers even when we don't know the answer. We look forward to working with you in the future. Have a great day and thank you. Huemann Water Conditioning"
Kathryn C.
Oct 2011
5.0
Yes, I recommend this pro
$500
Overall the job he did was excellent.  The service representative was Steve and he was very attentive to the issue.  He didn’t have to pump right away but he made sure that he got the right one.  He installed it and he did a follow up call.  He was very polite and very attentive.  We will use his services again in the future.
Response from Huemann Water Conditioning
"Hi Member. Thank you for your business and we make sure our employees are able to take care of our customers the way they want to be treated. We thank you for your business and look forward to working with you regarding your water in the future. Take Care. Huemann Water Conditioning"
Bob J.
Jul 2011
5.0
Yes, I recommend this pro
$2,000
They were very good and professional. They answered any questions that I had. The salesman, who is actually a manager and water specialist, has always taken my calls or got back to me quickly if he is not available. It is a bit pricey but it is an excellent treatment system, and we have very hard water in this area. They came right on time when they said they were going to be here. I will need them for servicing the system.
Response from Huemann Water Conditioning
"Hi member. Thank you for responding to Angie's List about our company and we are glad we are able to service your needs. We as a company believe we are here to help the customer and sell them what they need to solve their specific water problems. Thank you for your business and we look forward to servicing you in the future."
Ann T.
Apr 2011
4.0
Yes, I recommend this pro
$800
We really liked them. We spent $800 in total. Prior to having the water filter put in, we have been buying water for about 8 years, so they did a really great job. The people that came out and did the work were great. Their pricing was reasonable.
Response from Huemann Water Conditioning
"Hi Member, Thank you for your work and we want you to know that if there is anything else we can do for your water, please let us know and we would be happy to help you. If there are any comments you want to direct to our company regarding your equipment, please email me at [email protected] Thank you again for your business. Tim Huemann Water"
TOM T.
Mar 2011
5.0
Yes, I recommend this pro
$2,100
George the sales person explained everything before giving their estimate. We did not get any other estimates due to we looked into the Kinetico products extensively on line and this area Huemann has a great reputation. Also, George the representative from Huemann knows their products and explains fully and not a pushy and a regular guy explaining the benefits of their products while not taking shots at their competitors....just explains what makes Kinetico better. Huemann is very good and would recomend them and George for anyone looking for Water Softners or Drinking Water services. They also have a monthly water softner salt sale once a month where they have a great price on salt and you drive up and they load it in your vehicle for you.
Response from Huemann Water Conditioning
"Hi member. Thank you for the kind comments about our company for the Angie's List community to see. We are glad we were helpful in solving your water needs. We look forward to working with you in the future. Take Care. Huemann Water Conditioning"
Kendall L.
Feb 2011
5.0
Yes, I recommend this pro
$100
They were awesome. We were just driving by Huemann’s and noticed that they did water conditioning so we stopped in. It was about two minutes to 5:00 so they were just about to close up, but the guys there spent a good 45 minutes talking to us. They looked it up on their database and found out that they were the ones that originally installed the system 20 years ago so they knew all about it. They made an appointment to come look at our water softener the very next day and, instead of replacing it, they were able to fix it. They did the work quickly, they did it easily, they explained everything, and it cost us very little money.
Response from Huemann Water Conditioning
"Hi. We want to thank you for your kind comments about our company. We are here to service the customer no matter the situation and am glad we were able to help you out. Have a great day. Huemann Water Conditioning"
Showing 1-25 of 39

Licensing

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FAQ

Huemann Water Conditioning is currently rated 4.7 overall out of 5.

Huemann Water Conditioning accepts the following forms of payment: CreditCard

Yes, Huemann Water Conditioning offers free project estimates.

No, Huemann Water Conditioning does not offer eco-friendly accreditations.

No, Huemann Water Conditioning does not offer a senior discount.

Yes, Huemann Water Conditioning offers emergency services.

No, Huemann Water Conditioning does not offer warranties.