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"Mr. Rooter unethically dishonest the technician michael and his assistant had come to repair the main valve as well as a leakage due to a faulty toilet pump. the toilet pump valve needed to be replaced. michael asked me if they could come back after the part (under warranty) had arrived. we told them that our contractor could do the replacement. michael told me that the replacement part had been ordered. I was a bit surprised as of how quick the part was ordered (within a few minutes), but thought maybe he had inside connections to do that much quicker than I could. after waiting for almost 4 weeks, the part never came. I contacted customer service via email. sharon responded and told me that michael had ordered the part again. it would be delivered to their office, and they asked me again if they could come out for installation. I told them that wouldn’t be needed as our contractor would be doing that. I asked them to let me know when the part had arrived, so that our contractor could go to their office to pick it up. after waiting for 3 weeks, the part still never came. I contacted sharon again. she said that the order had been shipped to our house. what? they told me earlier that it had been ordered and would be shipped to their office. now it had been shipped to our house? notice how the story had changed? sharon’s last email to me was on may 15th. I had contacted her twice (on may 18th and may 22nd) asking for the part number so that I could contact the manufacturer. we had to figure out the part number (which was the main reason why we contacted Mr. Rooter’s customer service in the first place), and contacted the manufacturer. they said that they never got any request to send a replacement part to our home address. it was when I realized that michael had never ordered the part in the first place. it is because we had declined for them to come back again for the installation, thus no reason for them to order the part. we are beyond disgusted that we had to wait more than 2 months for a part that never came. and with their empty promises of having ordered the part. to us, that was unethically dishonest (because we had declined their offer to come over to do the part replacement). they could have given us the part number and asked us to make an order ourselves instead of waiting for nothing."

"We got Big Papa Joe's to come in to do some maintenance a repairs to our system. The service was excellent. We needed a few repairs and setup of a maintenance contract and everything was taken care of within the appointment. The technician not only completed the repairs, but provided clear explanation of the work and system."

"Everything went well! I would highly recommend them! They were punctual, professional, and good at what they do. They fixed both problems within 30 minutes and even helped me fix my ice maker on the fridge! They were super nice and would definitely hire again!"

"They were on time and got right to the task. Spoke with my husband about our overall system condition. Gave suggestions on continued upkeep. Charges were well within the estimated amount. Courteous and respectful of property. Recommend and will use in future."