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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"Hardworking, capable workers. Job was completed quickly and exceeded my expectations."

"On February 2nd we had a freeze all across Connecticut, our pipes bursted in 6 different places. I called every restoration company in 3 different states, and nobody had any openings for at least a month. Everyone was so overbooked because of the freeze. I remembered a company I've heard about, in San Antonio TX called canco restoration. I called and spoke to a man named Kenneth Barrett and asked if he would be able to help me. He told me he was more than willing to help us out! I called my insurance company USAA and got the go ahead for Canco to come out. The next day Kenneth, and his estimator flew out here to Connecticut. We got the estimation done, and that Saturday his whole team drove from san antonio TX to Connecticut. They were here for approximately 5 days, they worked fast and efficiently! The team did an incredible job with the water restoration and drying everything out. I couldn't of asked for a better company! CANCO is the best water restoration out here, hands down! The build back was incredible as well! My husband and I were able to be kept in the loop every step of the process! My house is 100% better than how it was before! The total cost of my restoration was 90,000. I feel truly blessed that Kenneth Barrett and his team could be of service all the way in Connecticut. If anyone needs water restoration work done, I absolutely believe CANCO is the best and only option!"

"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"BUYER BEWARE! DO NOT USE THIS VENDOR! I was duped by this company! Told me the installation of my single front iron door would be $255/hr for 1 hr possible 2 hours for 2 people. This install was 7 hours for each person or 14 hours which cost me over $1300 to install 1 door. The door was already prehung. The 2 men were walking around wasting time, pretending to look for parts such as door handles which were right in front of them in the box. This is deceptive, false advertising, and will be reported to the BBB. They didn’t even get my confirmation/approval for additional hours or work! I will NEVER use their services again. Duped!"

"I can’t thank Restoration Rescue enough for their help. My neighbor’s tree had fallen on my roof, Storms came rolling in not too long after & I woke up to rain pouring into my home. After arguing with the insurance companies for a good week or so, I decided I couldn’t wait any longer. I contacted Restoration Rescue & Kenny Barrett came out quickly, assessed the damage, & got his crew to begin water mitigation—SAME DAY Y’ALL!! This company is professional, kind, & incredibly thorough — they explained everything clearly to me & made sure my home was properly dried out. What could have been a total mold disaster turned into a manageable situation because of the quick response & expertise of these guys. I truly appreciate the hard work & compassion given to me during this really stressful time. I 100% recommend them to anyone who needs water damage restoration or emergency help after a storm. They will also be doing the remaining repairs on my home, best decision I’ve ever made!!!"