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"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"On February 2nd we had a freeze all across Connecticut, our pipes bursted in 6 different places. I called every restoration company in 3 different states, and nobody had any openings for at least a month. Everyone was so overbooked because of the freeze. I remembered a company I've heard about, in San Antonio TX called canco restoration. I called and spoke to a man named Kenneth Barrett and asked if he would be able to help me. He told me he was more than willing to help us out! I called my insurance company USAA and got the go ahead for Canco to come out. The next day Kenneth, and his estimator flew out here to Connecticut. We got the estimation done, and that Saturday his whole team drove from san antonio TX to Connecticut. They were here for approximately 5 days, they worked fast and efficiently! The team did an incredible job with the water restoration and drying everything out. I couldn't of asked for a better company! CANCO is the best water restoration out here, hands down! The build back was incredible as well! My husband and I were able to be kept in the loop every step of the process! My house is 100% better than how it was before! The total cost of my restoration was 90,000. I feel truly blessed that Kenneth Barrett and his team could be of service all the way in Connecticut. If anyone needs water restoration work done, I absolutely believe CANCO is the best and only option!"

"Yes these two young men, Malik R. And Sam S. We?re so amazing, very sweet, they explained every step, so very pleasant kept everything clean from start to finish. We are so absolutely delighted with the job they done for us. I would highly recommend this company and these wonderful young men for the job, I can not brag enough about them. Tinna Gieniec"

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