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"They lacked communication from the start. They came to the house on 05/12 and said they could start work on Thursday, 05/15 and finish within a week by Thursday, 05/22. The agreement was removal of popcorn ceiling, texture application, painting of the ceiling, and clean up for $3,000. We agreed to pay $700 to start , $2000 when texture was ready, and $300 when the work was completed. They began work on 05/15 and when we went to the house that evening, we saw they left our back door wide open with all of the lights on inside the house, which is a major security risk as anyone would have been able to break into our house. We advised them of this issue via text and paid them a deposit of $700 on 05/16. They worked 05/16 and requested $2,000 on 05/17 stating they would apply texture the same day at 3:30pm. We submitted another deposit of $2,000, as requested, on 05/17 but no more work was ever completed, nor has any work been done since. On 05/23 (one day past the deadline) we reached out to them to follow up and they told us they needed more time and that the project would be completed 05/28. We granted the extension and when nothing was done on 05/27 we messaged them again to confirm they would be done on 05/28, expressing our concern over the delay as we have to move in to the house and they responded “05/29”. We messaged them on 05/28 and 05/29 expressing further concern over the fact that still nothing had been done and they responded on 05/29 advising they needed another week promising to finish by 06/05. We advised them that they needed to be done by Monday 06/02 or we would have to find someone else. They did not respond to that message on 05/29, nor did they respond to our messages sent on 06/02, 06/03, 06/04. We called them on 06/04 and the calls went straight to voicemail so we called them from another phone number and they picked up advising the project would be completed 06/05. The project was not completed on 06/05 and they have not responded to any messages or calls since the phone call on 06/04. To date, no additional work was completed after 05/16. They still have a key to our house and have not responded to our request for them to return the key and give us a refund."