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"Outstanding Service from Start to Finish! Benjamin Franklin Plumbing went above and beyond my expectations. From the moment I called, their customer service was friendly, professional, and responsive. The plumber arrived right on time, explained everything clearly, and got the job done quickly and efficiently. They showed real respect for my home, cleaned up after the work, and made sure everything was perfect before leaving. It’s rare to find such honesty, quality, and professionalism all in one company. I highly recommend Benjamin Franklin Plumbing to anyone who wants dependable, top-notch service!"

"It went great."

"DON'T USE FIX-IT SERVICE, THEY DON'T KNOW WHAT THERE DOING. THEIR CUSTOMER SERVICE IS TERRIBLE. THEY PUT THE WRONG PART ON MY AIRCONDITIONER AND REFUSSED TO COME BACK OUT AND REPLACE WITH THE PROPER PART. THEY DON'T STAND BEHIND THERE WORK WITH ANY WARRANTY. THEY JERKED ME AROUND FOR 2 MONTHS AND I STILL HAD TO HIRE ANOTHER COMPANY TO INSTALL A NEW BREAKER BOX OUT BY MY AIRCONDITIONER THAT BURNT UP BECAUSE OF THE WRONG BLOWER MOTOR THEY INSTALLED, IT SHOULD OF BEEN A TWO PHASE BLOWER AND THEY INSTALLED A SINGLE PHASE BLOWER. I TRIED TALKING WITH THEM TO COME BACK OUT AND PUT THE RIGHT BLOWER ON AND ALL I WAS BEING TOLD WAS THAT THEY WEREN'T GOING TO DO ANYMORE WORK FOR ME AND THAT I NEEDED TO CALL MY HOME WARRANTY COMPANY THAT THEY WORKED FOR. BECAUSE THEY BLAMED THE HOME WARRANTY COMPANY AND SAID I NEEDED TO DEAL WITH THEM. MIND YOU I WAS TALKING WITH A SUPERVISOR AND SHE WAS RUDE AND HUNG UP ON ME. DO YOURSELF A FAVOR DON'T LET THIS COMPANY DO ANY WORK FOR YOU OR YOU WILL REGRET IT."

"It turns out that the new Smalley homes do not have the in/out of the manifold for the water in a place where you can get to it easily. They had to remove the hot water heater, cut out a place to get to the manifold, remove foam insulation, hook up the pipes to the system, re-foam the manifold, put back the drywall, reinstall the hot water heater, and get the system up and running. The two gentlemen, Dan and Dax, were as nice as anyone would want. Polite, intelligent, and efficient. Dan figured out how to get it installed without my having to pay for a drywall person and painter to fix up the wall. I'm super happy and super impressed with their work and perseverance to get the job finished in one day. They were here for about six hours. Thanks!!"

"Called Mr. White because my rental property had a leak under the kitchen sink and a tub faucet leak. He contacted my tenants on a Thursday and made an appointment to come by and view the issues. White Plumbing scheduled with my tenants to make the repairs the following Monday and they never showed up and never called myself or my tenant. Finally after some messaging on Tuesday morning Mr. White informed me that Tuesday was a better day for him, if he know that he should have let the tenant or myself know so that he did not have to take off work on Monday waiting for nothing. Mr. White's texted me an estimate of $275.00 with no explanation of what work is to be done, so I asked for a work order/invoice or something. Later that day Mr. White's son called me and tells me that the charge has changed and that it is going to be $375 and that his daddy did not know what he was talking about and that he would talk to him about the quote he gave me. I explained to his son that I was not going to pay any more than what was quoted. My tenants called Wednesday morning to let me know that the kitchen sink was still leaking. I contacted White Plumbing they fixed it again, my tenants called me on Thursday morning to let me know that the leak under the kitchen sink is still there. I spoke with Mr. White's son and he explains to me that he is going to have to buy a faucet and that it is going to cost about $89 dollars, and that i needed to pay $375 to complete the job and I told him again that was not going to pay any more because I think that I was paying too much for such a simple issue. He again tried to explain to me that his father (the master plumber and owner of the business) did not know what he was talking about, so we argued a little more, which I think was extremely unprofessional on his part. Friday arrives and I texted Mr. White to let him know that I am going to have to hire someone else to fix my plumbing issues because he did not inform me, nor did the tenant inform me that the repairs were complete and I received a call right away which was unusual because, when I was trying to get something written on the work procedures or when they were going to show up for the job he was not so quick to act. They also used, used piping to make the repairs under the sink. Just a bad job all the way around. I will never use them again. They are the worst plumbing company I have done business with in all of my 57 years. I do not live in Waco so finding people to do work is difficult. I wish I had taken a picture of the piping they used because I would upload a picture."