Cold Factor Heating & Air Services LLC

They were very good. They were affordable and prompt.

all services have gone very well. highly recommend.

Cory came to our house within 2 hours of my calling. He was able to diagnose the problem and suggested that I try to get the original company to warranty their work that is less than 1 week old. I agreed and will call Cory if needed to fix the system. He was professional and knew his AC systems in and out. I would recommend using his company highly.

I've always had good service with Cold Factor.

I hired them to fix my air conditioner which was not coming on. I've used them before for other A/C issues. For this repair, I had a small issue with what was done, however, the owner was nice and helpful and resolved the issue to my satisfaction. The repairman arrived on time. He was nice. He determined my thermostat needed to be replaced. For the replacement thermostat he would be using, he showed me the product box so I could review how it looked on the cover of the box and read about its features. I told him it was fine to install. He was nice to offer to touch-up paint the wall around the new smaller thermostat if I had the paint, but I didn't have any available. He completed the installation and setup, then left. This is where I admit I'm a picky customer. When I took a look at the new thermostat, I noticed what I would consider a very small ad permanently printed on the bottom right front of the thermostat. This ad was not shown on thermostat when I reviewed the retail box that was shown to me. If it had been on the retail box, I would have declined having it installed. I'm particular about how stuff looks, especially in an area of the house where people walk by. I admit that probably 90% of people out there probably wouldn't care about this and probably would find it helpful to have the repair company's contact info easy to find in case future repairs are needed. I'm one of the few who doesn't like these types of permanent ads on products, especially when its on the front of a product. I also expect to have the exact product (and the way it looks without any customization) installed with the way it was shown to me. As I mentioned, I can be picky about the quality of a product. I called the owner to discuss this. After a short discussion, he agreed to send someone out to install a different thermostat of my choosing and to adjust the billing. I appreciate him working this out with me and resolving it to my satisfaction. I will continue using this company in the future.

Cory was great! He returned my call on a Sunday and spoke to my husband who had already troubleshot the unit. They agreed on the likely cause. He arrived the next morning (Monday) at the agreed upon time and replaced the motor. He was very professional and answered all my questions and made his recommendation. I gave the B on price only because my husband could have replaced the motor significantly cheaper if he was able to get the parts. It would have taken a week to get them and it's downright miserable in Texas, in August, without an AC. Based on my research, I don't think that ColdFactor was out of line with what they charged. I would absolutely recommend them!

The issue I had was an AC system that would not cool sufficiently. The service technician, Cory, was very prompt, pleasant and professional. He evaluated the system and found a leak in the evaporator coils and a thermal expansion valve that had failed. When he arrived, it was later in the day so parts were not immediately available. However, to keep our house cool he added freon to get us by until he could get the parts. Once parts were available, we scheduled a morning time to install them to help keep the house cool. The installation was quick and uneventful, the house didn't event get warm, and the system is now running great. In addition, he handled all the details involved with my extended warranty so I didn't have to deal with any claims or seek authorization from the manufacturer. Overall it was the best experience I've every had with an AC/Heating company.

I find their service to be responsive, quick, and reasonably priced. They are able to handle very very complex problems. I've used them for 4 or 5 years now and they are the best!

It was great! Very experienced and knowledgeable and gave me overall good advice for keeping the AC units tuned and working well.

The service went fine. They were responsive and came as scheduled. One technician came out and completed the job in about a half hour. He was friendly and knowledgeable. I had no problem contacting the company or scheduling the deal. I would use the company again.