Cold Factor Heating & Air Services LLC

They were very good. They were affordable and prompt.

all services have gone very well. highly recommend.

Cory came to our house within 2 hours of my calling. He was able to diagnose the problem and suggested that I try to get the original company to warranty their work that is less than 1 week old. I agreed and will call Cory if needed to fix the system. He was professional and knew his AC systems in and out. I would recommend using his company highly.

I've always had good service with Cold Factor.

I hired them to fix my air conditioner which was not coming on. I've used them before for other A/C issues. For this repair, I had a small issue with what was done, however, the owner was nice and helpful and resolved the issue to my satisfaction. The repairman arrived on time. He was nice. He determined my thermostat needed to be replaced. For the replacement thermostat he would be using, he showed me the product box so I could review how it looked on the cover of the box and read about its features. I told him it was fine to install. He was nice to offer to touch-up paint the wall around the new smaller thermostat if I had the paint, but I didn't have any available. He completed the installation and setup, then left. This is where I admit I'm a picky customer. When I took a look at the new thermostat, I noticed what I would consider a very small ad permanently printed on the bottom right front of the thermostat. This ad was not shown on thermostat when I reviewed the retail box that was shown to me. If it had been on the retail box, I would have declined having it installed. I'm particular about how stuff looks, especially in an area of the house where people walk by. I admit that probably 90% of people out there probably wouldn't care about this and probably would find it helpful to have the repair company's contact info easy to find in case future repairs are needed. I'm one of the few who doesn't like these types of permanent ads on products, especially when its on the front of a product. I also expect to have the exact product (and the way it looks without any customization) installed with the way it was shown to me. As I mentioned, I can be picky about the quality of a product. I called the owner to discuss this. After a short discussion, he agreed to send someone out to install a different thermostat of my choosing and to adjust the billing. I appreciate him working this out with me and resolving it to my satisfaction. I will continue using this company in the future.

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Cory was great! He returned my call on a Sunday and spoke to my husband who had already troubleshot the unit. They agreed on the likely cause. He arrived the next morning (Monday) at the agreed upon time and replaced the motor. He was very professional and answered all my questions and made his recommendation. I gave the B on price only because my husband could have replaced the motor significantly cheaper if he was able to get the parts. It would have taken a week to get them and it's downright miserable in Texas, in August, without an AC. Based on my research, I don't think that ColdFactor was out of line with what they charged. I would absolutely recommend them!

The issue I had was an AC system that would not cool sufficiently. The service technician, Cory, was very prompt, pleasant and professional. He evaluated the system and found a leak in the evaporator coils and a thermal expansion valve that had failed. When he arrived, it was later in the day so parts were not immediately available. However, to keep our house cool he added freon to get us by until he could get the parts. Once parts were available, we scheduled a morning time to install them to help keep the house cool. The installation was quick and uneventful, the house didn't event get warm, and the system is now running great. In addition, he handled all the details involved with my extended warranty so I didn't have to deal with any claims or seek authorization from the manufacturer. Overall it was the best experience I've every had with an AC/Heating company.

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I find their service to be responsive, quick, and reasonably priced. They are able to handle very very complex problems. I've used them for 4 or 5 years now and they are the best!

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It was great! Very experienced and knowledgeable and gave me overall good advice for keeping the AC units tuned and working well.

The service went fine. They were responsive and came as scheduled. One technician came out and completed the job in about a half hour. He was friendly and knowledgeable. I had no problem contacting the company or scheduling the deal. I would use the company again.

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Cory was very professional and took his time making sure everything was working fine and in good condition. We would use him again.

I would recommend Cory and his company. The fan on my outside AC unit stopped working. I called some of the larger repair companies first thing Friday morning, but they were not able to come out the same day or not until late in the evening. I called Cory's company. He was able to show up within an hour! (I lived in a nearby city). He explained what the issue was and showed the broken part. He offered to go into as much detail, if I wanted, on what caused the issue and what the part did. He answered all of my questions. He fixed the issue in a timely manner. He was very nice and professional. I would recommend him to others for AC unit repairs.

Cory was on-time and performed a 20-point check-up on our AC units. I was only able to buy a coupon for 1 AC unit but we have 2 units, but Cory said that he would honor the same $49 for the check-up for the 2nd unit. The check-up included adding 1 lb of AC Freon (which normally costs $50-60 per lb). The older unit needed 2 lbs of Freon, which I paid additional for. He took his time, did not rush, and spent time afterwards explaining. He even did some extra inspections for us (he went with me into the attic to check out the 2 electric allergy air filters.) We have 1 older unit and 1 newer unit and he gave honest, helpful tips about how to maintain the 14+ yr old unit. You can tell he is honest and takes pride in his business. He is great and I would absolutely use him again!

Purchased an Angie's Deal offered from Cold Factor. Very impressed with the efficient & timely service. If needed, I will use again.

Corey was great, very informative, explained to me the great condition my heater is in and also changed my air filter as I had changed the filter myself the previous week and placed it in backwards. crey ended upa dding apond of coolant in the AC unit, but asured me both my heater and AC were working well.

I have found Cold factor to be staffed by highly proficient and well disciplined professionals. Their work and equipment are very reasonable. I am including them on future bids and am confident they will be selected. It is refreshing to hire a company with Christian morals and behavior.

I called Cory at Cold Factor on August 23rd, 2013 and he came out and evaluated my problem on the same day. My wife and I had thought that it was an electrical problem because whenever the A/C tried to come on, the breaker would flip. Cory at Cold Factory diagnosed the problem quickly, and showed me the options. I chose one of the more expensive solutions because I plan to be in my current residence for a long long time. Cory got his team out to the house the next day and they replaced my entire downstairs unit in one day. The unit was installed with great professionalism. The team was very careful when entering my house and laid down protective coverings all over the place to ensure that they would leave no trace when they left. The only mishap was that a step on my attic ladder broke while they were trying to get the new heat pump in the attic. This could have been a disaster, but they guys kept going and fought through it. They were very dedicated to getting the job done right. The only reason I gave a 'B' on one of the grades was that it did take a little longer than it should have to get the attic ladder fixed. The nice thing is that Cold Factor took care of the attic ladder repair expense. In fact, it was the company that Cold Factor hired to fix the ladder that was lagging behind. So, maybe they don't really deserve the 'B' grade there. So, I'll leave the 'B' for now just because the mishap happened, and should be reflected here. I would definitely recommend Cold Factor to a friend because of the integrity and honesty that this business is based on.