Get matched with top generator install pros in Houston, TX

"This unethical company tried to charge $1600 to change the control circuit board on my Generac generator. I looked up the cost and purchased the exact circuit board via a Generac parts supplier, GenTek online for $340. It took me 10 minutes to change it. Avoid these gougers, they are unethical and rip people off if you let them, don't let them."

"Veteran Electric contacted me and scheduled appointment immediately after I submitted my request through Angie’s List. Veteran Electric arrived when scheduled and Jonathan (electrician) explained why my kitchen light was no longer working. Jonathan explained the installation of the ceiling fans and then provided a price for the work to be done. He was friendly and professional. Jonathan cleaned up work areas and disposed of my broken light fixture."

"Beware. They charged me double shipping even after I told them I would wait so I wouldn’t have to pay two shipping fees. The last item was a fuel pump that I had a problem with. I have made 4 calls to ask for help with no return call. Poor"

"Generator Industries was very easy to work with and they did a great turnkey job. The staff I interacted with were knowledgeable and helpful. I have recommended Generator Industries to others."

"Where do I start? How about the most recent event. The straight line winds through Houston Heights, which occurred on May 16th. Our block lost power and our Generac 20KW standby generator kicked on, as it should. This unit was installed by Quality Generator years ago. It stopped working on May 20th about 3 hours before power was restored. I called for service, and they were swamped, so I scheduled a service call for June 13th. The technician showed up and replaced the motherboard on my generator at a cost of almost $500 + the Service Call. He said that all was okay now and I had no issues. 6 days later, I did a test by disconnecting my utility power, and the standby generator failed. I called Quality Generator and scheduled for technician #2 to show up on June 24th. That technician was unable to root cause the issue and said that I would need another technician to come out to further investigate. I attempted to schedule service visit #3 to no avail. Ultimately, I showed up at the doorstep of Quaility Generators on July 1st. At first, I spoke with an elderly woman individual from the scheduling department. I explained that my generator was still not running, that I had 2 service calls on it already, and that I was having issues with getting another individual from Quality Generators scheduled to continue the diagnosis. I also said that between the motherboard and the service call, that I was already into the service of my generator at almost $700. There was a previous technician who knew his stuff that left Quality Generators at the end of last year. I asked this elderly lady if I should follow the technician who had a clue or stay with Quality Generators since I was $700 into the fix already. She literally shrugged her shoulders and gave me a puff and walked away. I then spoke directly with the scheduling manager, and he indicated that a master service technician would arrive on July 3rd. Service visit #3 came on time as the scheduling manager indicated. He diagnosed the issue as an airbox crack issue, that is known on older Generac Generators. He did not have one in his van, and said that I would have to get another service call to replace (#4). I called to schedule visit #4 multiple times on July 3rd with no response. I finally spoke with the Scheduling Manager at 5:45 and was promised an answer either that day or first thing on the morning of July 5th as to if Quality Generators had the part or not and timing for the follow up #4 site visit. I called on July 5th after lunch, and left a voicemail for the Scheduling Manager. I called again at 5:45pm (they close at 6:00), and I was told that the scheduling department left at 5:00pm. WHAT DOES AN INDIVIDUAL HAVE TO DO, TO GET SERVICE ON A TIMELY MANNER FROM A COMPANY? I am a complete loss, and now I have a hurricane landing in the area."

"The owner came out a few times to check on everything! They were very professional and it only took a little longer because of our electric company not being able to turn the power off and on when they needed. They were great though, I would definitely use again AND recommend them to others."