Get matched with top appliance repair pros in Kingsport, TN

"Super helpful"

"Guy named mike from Easy appliance repair came out n checked my fridge! He said he needed $300 up front to order the board to fix it! I gave him $300 cash! He left before giving me a receipt! For weeks he kept saying the part was lost in shipping n they were looking into it! Then last week he tried to say he wasn't the one who came to my house n took my money! Its the same phone# all the messages between us the day he came n of him telling me the part was Iost. All messages are on my project page and saved on my phone! The guy new I'm disabled n had to save that money up! He left before he gave me a receipt because he had no intentions of ordering the part! He came to my house n took My money n then he never came back! Now im out $300 n i still have a tore up fridge in my kitchen!. I don't think u can get any lower than screwn over a disabled female who lives alone after losen my husband to suicide! I may not have a receit but i do have all the messages between us! He told me the part was lost in shipping for over 2 weeks!"

"From start to finish, the Lane Thompson folks were on time, polite, professional, and communicative. They took the time to explain the whole process of the furnace installation, provide options, and keep me updated on the process. I would recommend this company, including the head office folks, the owner, the individual crew, and Tina the HVAC expert, to any friend or family member. THANK YOU, FOLKS!!!!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I was noticing rust along the bottom of my aging water heater. I called Marvin, and he was actually at my house in about 12 minutes. He looked at the heater and suggested some less expensive things to try short of replacing the water heater. I ended up deciding to just replace it. He had the job done quickly at a fair price. It's working great. Thanks, Marvin."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Mr. Pugh had trouble reading the house numbers on the mailboxes, we had to talk him into the driveway… I knew this was not going to be a good visit. Our ice maker and water in the door had quit working. He pulled the fridge out from the wall and said the back should not be warm to the touch…! He pulled a cover off from the PCB. There was a green light on the board, he said this meant ‘big trouble’… but couldn’t say what the trouble was. He would not even look at the ice/water issue, saying the fridge was on its last leg. We paid him $80 for NOTHING! Don’t waste your time and money on this imposter."

"Mo is the best! Great quality work, on time, returns calls and is reasonably priced. Highly recommended!"

"Service person scheduled promptly. Arrived with parts available. Was efficient, courteous and quick. When fridge stopped cooling the next week, the owner himself came and repaired relay at no extra charge. They are my heroes!"