Get matched with top appliance repair pros in Summerset, SD

"Great! The technician helped us to locate the issue and explained how to fix it ourselves. This was my 3rd time using NeliHome. They are my first go to for diagnosing an appliance issue."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"My 6 year old refrigerator broke at the end July. Called K & D and they couldn’t come for 2 weeks. When they came, they took 2 min diagnosing it and then ordered parts. For the next 3 months, Samsung called me weekly saying they shipped the ice maker and wanted to know if K&D had done the work, but when I called K&D they couldn’t tell me when the parts would arrive or even where they were in the order process. Each time I called K&D they had no idea what was going on or where my parts were. After getting the run around for 3 months they said they had the parts to fix the frig but not the ice maker. When the tech arrived, it turns out he still only had half the parts and again they couldn’t tell me when the remaining part would arrive. In the meantime, Samsung dismissed K&D as a service provider (they were frustrated too) and I received a call from Owens Interstate Sales out of Sturgis. They said he had the parts and could come out in 2 days. They showed up at the time scheduled time, not a 4-hour time range like K&D, fixed the frig in an hour and billed me$102. I then cancelled the repair with K&D, and they preceded to send me a bill for $415. I wish I would’ve never called K&D. K&D is the most incompetent and overpriced service company I’ve dealt with. Owens on the other hand were amazing and charged a fair price."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"