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"We have had several issues over the years with Pete Aelwine Pools and especially the Service Manager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Aelwine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Aelwine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the “MOST POPULAR AND COMMON HEATER AROUND”. It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Ealewine. Unfortunately, it seems our trust may have been unfounded. What is extemely troubling out of all of this is the following: I called Pete Aelwine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone."

"I could write for ever. His wife is nice but Daniel is rude . When we were trying to talk with her, he took the phone away from her and started yelling at us. All he has is a brush guy. I am not pay 265. A month for someone to brush the sides if my pool. That is something I can do myself."

"Poor Workmanship / Poor customer service 1 "Liner: Does not fit to pool deck corner. - Poor workmanship, the liner should have been stretched to fit the pool or the liner was cut using the wrong dimensions" 2 "Cement: Cracks in cement slab. - Poor workmanship, numerous cracks in the cement slab" 3 Cement: Poor workmanship at cement slab on poolside. 4 "Pool Light: Covered by workers. Light seen by Technician. Electric cord left. At time of initial pool inspection, Owner could not see the light. Michael added a New Light Clause to contract but agreed to use the original light. - Pool had a light, the light was covered but the electrical connection was left. " 5 "Polaris Pump: Pump removed & never returned. Pipe for Polaris installed. Pump needs to be connected to electrical outlet. - the pump was removed but the pipes left " 6 Handrail: At time of contract signing, Owner committed to installing handrail. 7 "Used equipment - No Documentation: Inline chlorinator, Filter, pump & liner documentation & warranty cards needed. - No warranty provided, no proof that equipment is new. " 8 Bubbler: Needed for end of pool & Polaris outlet. Wonder why grey bubbler installed? 9 Sprinkler: In ground sprinklers around pool removed. 10 "Liner: pool not sealed. On Sept 3, the pool tech left water running over night. The water 'bubbled' under the liner in Deck corner - worried about liner floating. Water leaked under the concert slabs. - Poor workmen ship, water flows under the cement slab, potential destabilizing the foundation or the pool. " 11 "Incorrect electrical breaker installed. One Pole Circuit Breaker installed. Recommendation from Pentair authorized dealer that a 2 Pole GFCI Circuit Breaker should be used. Is this the cause of Pump read out : ERR 0021? ""