Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Direct Services Plumbing & Drain, Inc
Plumbing, Drain Cleaning, Water Heater Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Serving Augusta and the CSRA! Direct Services Plumbing and Drain, Inc. is a fully licensed and insured company. We are a family owned and operated with over 38 years of experience in the plumbing and drain field. Our office staff will take your call and keep in communication with you until the plumber arrives at your home. They will also give you his name so you will know whom to expect at your door. Our technicians are courteous and clean. We start and finish each job with attention to every detail. Each appointment begins with a thorough and free estimate. Our aim is to give our customers the best options for any repair work offered.
Business highlights
Veteran owned and operated
Family owned & operated
Emergency services offered
31 years of experience
Services we offer
Plumbing Services -Drain Cleaning - Hidden Leaks - Water Heater Repairs -Fixture Upgrades - Appliance Installation - Bathroom and Kitchen Remodeling - Gas line repairs - Repipes -
Services we don't offer
Septic Tank Pumping, septic tank installations, excavation, well installations
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- CreditCard
Our recent projects
- 20
Assorted photos uploaded by Direct Services Plumbing & Drain, Inc
- 4
Clogged Drain? We can help!
- 2
Water Heater Installation
Reviews
4.943 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 2% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 43 reviews
Johnny W.
Jun 2025
Plumbing
Direct Services fixed my toilet on a Saturday for a very reasonable charge. The plumber was very courteous and professional. He wore shoe covers in my home
Larry W.
May 2025
Plumbing
The service rep, Mr Rick was on time and went above and beyond to fix the leak. Everything from the appointment set up to completion of the job was perfect!
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your feedback. We work hard at Direct Services Plumbing & Drain to become your trusted plumbers! We are glad that you were please with Mr. Rick's services."
Bob E.
Apr 2025
Plumbing
cleared clog, rebuilt all the crooked pipe work under sink. fixed cause of leak.. He was on time. Lucky, called at 8am, he was there within an hour
Jarvis L.
Jan 2025
Plumbing
Very great service and was available for an emergent appointment when no one else was.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your positive feedback. We work hard to provide excellent service from start to finish for all our customers. We're glad to hear that you were pleased. :)"
Kyle B.
Nov 2024
Gas Leak Repair
Direct Services Plumbing & Drain, Inc provided a prompt estimate and plan for execution. Completed work within provided estimate within lead time. Professional family owned business, look forward to working with them for our future plumbing needs!
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your thoughtful review. Our company strives to make every customer a top priority. Our goal is to be known as YOUR neighborhood plumbers!"
Ty H.
Aug 2024
Plumbing
The job was completed quickly and I was given a quote for it before the work was done. Very satisfied with the service and pleased with the final result.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your positive feedback. We aim to give professional service from start to finish...so glad that we hit the mark!"
Mark B.
Apr 2024
Plumbing
Excellent service. Both plumbers did a great job, cleaned up after their work, and took special care of my home. Prompt and professional service. Highly recommend
Response from Direct Services Plumbing & Drain, Inc
"Thank you for giving us your feedback. We aim high from all facets of our business from beginning to end so that your experience will be pleasant and satisfactory. We're so glad that we hit the bullseye!"
Janice J.
Mar 2024
Plumbing
I highly recommend Direct Services for your pluming needs. We called and Seth was sent to evaluate the situation. The house needed to be completely repiped. We called them on a Tuesday and the job was done by Friday. Customer service was excellent.Cathleen, the office manager kept me informed throughout the job.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your feedback. We strive for excellence in our business from start to finish. We are so glad that we hit the mark!"
Fonda M.
Oct 2023
Plumbing
The Team at Direct Services Plumbing were great. Ethan is excellent at his craft. He was on time and professional. I would highly recommend their services.
Response from Direct Services Plumbing & Drain, Inc
"We appreciate your feedback. Our staff works together to give the best possible plumbing experience. We look forward to being your trusted plumbers."
Lynn W.
Jun 2023
Plumbing
Professional, courteous, prompt service from both the office staff and the plumber. Clear, up-front communication on pricing and options. Good work and a satisfactory outcome. Ethan stayed positive and showed a can-do attitude despite various hiccups related to working with old fixtures in an older house.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for giving us your feedback. We aim for excellence in every department at Direct Services Plumbing & Drain. We are glad you are satisfied. We want to be your neighborhood plumber. :)"
Donovan V.
Apr 2023
Plumbing
This is the only company I would hire! We have had 2 different plumbers on 3 separate occasions. They are fantastic, honest, affordable, knowledgeable, and friendly.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for taking the time to give us your feedback! We work hard to be a dependable company for our customers. We want to be called YOUR neighborhood plumber!"
Frances M.
Nov 2022
Plumbing
Excellent on-time quick and not overly expensive and wonderful.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your feedback. We strive to give professionalism in every department with quality workmanship for your home. We want to be your neighborhood plumber!"
DUSTIN W.
Sep 2022
Plumbing
Friendly and professional! Came out on a Saturday mornjng and provided low cost consultation.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We appreciate your business and value your feedback as it is very important to us. We hope to have earned your future business!"
Sheila D.
Aug 2022
Drain Pipe Installation, Ceramic Tile Service
The work was done quickly with excellent quality, professional manner. Best plumbers I have seen in a long time.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for taking your time to give us your feedback. We strive for professionalism in every department of our company. Our goal is for you to think of us as "My Plumber". We're glad that you were pleased."
Jennifer S.
Feb 2022
Plumbing, Water Heater Service + 1 more
i’ve used direct plumbing about 4 times now from hot water heater repair, toilet fix, shower plumbing issues and more, this time they went above and beyond to make sure i had hot water, when you adore a company for great customer support and know the work will be done and done right and their prices are so reasonable, seriously what else can you ask for in a company. huge thank you for all you all have done to help make our house a home.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for taking the time to write such a kind review! I'm glad we have been a part of making your house a home!"
Frances M.
Sep 2021
Plumbing
Courteous, professional, people (Connor and Ethan). They arrived on time, and did everything I needed. I got a price quote up front so there were no surprises. Best of all, they were outgoing and friendly. All too often I get tradespersons who have an obvious chip on their shoulders. These two had pleasant personalities and obviously enjoy their work. The office manager, Kathleen, I think, was excellent, as well. I knew exactly when they were due and when they were on their way. I will definitely use them again.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your business and feedback. We appreciate the opportunity to be called your plumber!"
Kevin M.
Jul 2021
Plumbing
They showed up on time with everything they needed and waited patiently for the home warranty people to approve the work. Did the job accurately, which sounds easy, but I have an older house and there were no flanges in place. Even caulked another toilet that wobbles at no additional charge. This is the second time we've had them come out and I couldn't be happier with the work.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!"
Kristin M.
Jun 2021
Water Heater Service
Great/ did it same day and Cathleen the office manager was so prompt and on it!
Response from Direct Services Plumbing & Drain, Inc
"Thank you for your thoughtful input. We work hard to give all our customers the best in customer service and professionalism. We are glad that you were pleased!"
Anna S.
Feb 2021
Plumbing
I had the time mix up and I was at work. I called and they charge me a cancellation fee. I asked to reschedule and they wanted to charge me double for them to come in the even.
Deidre D.
Jan 2021
Plumbing, Water Heater Service + 1 more
Quite well. They were efficient, friendly and informative. Happy with the work!
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that you’re plumbing problems were solved and that you are satisfied. It was our pleasure doing business with you!"
Becky R.
Dec 2020
Plumbing, Ceramic Tile Service
Fantastic! Very polite office personnel, took my information and called right back with an appointment and arrival estimate. Workers arrived punctually, did the job quickly and efficiently. Great customer service and work done, I do appreciate that!
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!"
Margaret T.
Dec 2020
Drain Cleaning
From the initial call with Kathleen to the same day service call by Ethan, we received super service. These are the most honest professionals we've ever hired. Very reliable with same day service and they really care about their customers. The most reasonable prices. Our second hire and will only call them in the future.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for calling Direct Services. We work hard to be an honest and dependable company that you can call for all your plumbing service needs. We appreciate your feedback!"
Adam D.
Oct 2020
Plumbing, Water Pumps
Their crew gave us a straight answer and talked us out of unnecessary work. Would highly recommend this company!
Response from Direct Services Plumbing & Drain, Inc
"Thank you, Mr. [Member Name Removed]. We at Direct Services strive to be a plumbing company that you can rely on for honest and fair work coupled with professionalism. We know that it is important to have a plumber that you can trust. We are glad that you called us."
Frank W.
Oct 2020
Plumbing, Ceramic Tile Service
very well they arrived on time did outstanding job.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for calling Direct Services Plumbing & Drain. We appreciate your business. We strive to give our customers a great professional plumbing experience!"
Mark B.
Sep 2020
Drain Cleaning, Ceramic Tile Service
Great worked when they were supposed too
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that your plumbing problems were solved and that you are satisfied."
Licensing
Bonded
Insured
Licensed*
Trade License Number
MP210447
Trade License Expiration
09/05/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Direct Services Plumbing & Drain, Inc is currently rated 4.9 overall out of 5.
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Direct Services Plumbing & Drain, Inc accepts the following forms of payment: Check, CreditCard
No, Direct Services Plumbing & Drain, Inc does not offer free project estimates.
No, Direct Services Plumbing & Drain, Inc does not offer eco-friendly accreditations.
No, Direct Services Plumbing & Drain, Inc does not offer a senior discount.
Yes, Direct Services Plumbing & Drain, Inc offers emergency services.
Yes, Direct Services Plumbing & Drain, Inc offers warranties.
Direct Services Plumbing & Drain, Inc offers the following services: Plumbing Services -Drain Cleaning - Hidden Leaks - Water Heater Repairs -Fixture Upgrades - Appliance Installation - Bathroom and Kitchen Remodeling - Gas line repairs - Repipes -
Septic Tank Pumping, septic tank installations, excavation, well installations