Get matched with top appliance salespeople in Pawtucket, RI

"Arrived on time, crew was fabulous. Did exactly what they said they would do in the time frame promised. Yard was left as clean as they found it. Roof looks fabulous. New gutters with leaf guards were installed by a true master on 4/7/2020. Looking forward to never having to hire someone to clean gutters again. If a house gutter can be considered "beautiful", these meet that criteria."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Requested work fully completed"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"BEWARE OF USING MARIO'S RECONDITIONED APPLIANCES INC. I'm thankful i always hangout near the oven when using it. Our oven was recently serviced yesterday by Mario's Reconditioned Appliance Inc because the ignitor died on it. So we used it last night for dinner and noticed an odd smell, we chalked it up to must be from the new part. As I'm using the oven today I'm like no something is definitely burning. Sure enough i open the broiler and boom there's a melted power tester, batteries and all just sitting there. An obvious fire hazard. My step father then calls them telling them this and here is the response from the 'owner' (person claimed to be owner using ' just in case it's not). "What would you like me to do? I'm the owner and I did the job, do you want me to fire myself?" Then the 'owner' proceeded to joke " Would you like me to cook you dinner?" Then even went so far as to joke "You think you're upset, I just lost a $150 tool." Those who don't know what a power tester is, it's a cheap small tool that beeps/flashes of there's power in something you touch it to, it costs about $20 for most higher quality types. Including pictures of the melted one and one that's pretty spot on from Walmart for $6 (if I'm able to include pictures) . Disgusting how people can make so light of endangering an entire household. What if it was my grandfather starting that oven and then going back to his room? Sure i caught it before the was a fire, but what if I didn't, how funny would they find that then? People make me sick. Those were very unprofessional responses."