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Wickford Appliance & Lighting
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Wickford Appliance is a family-owned discount Appliance and Lighting store based in Pawtucket, Rhode Island at 207 Newport Avenue with a second location in North Kingstown, Rhode Island at 8236 Post Road. Since 1958, Wickford Appliance has served customers in Rhode Island and surrounding Massachusetts and Connecticut cities and towns with low prices on appliances and lighting products as well as appliance repair services combined with top-notch customer service.
Business highlights
Emergency services offered
67 years of experience
Services we offer
Appliance Installation, Appliance Repair, Appliance sales, Lighting Sales
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.354 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 13% | ||
| 6% | ||
| 9% | ||
| 4% |
Showing 1-25 of 54 reviews
Glenn W.
Dec 2019
Requested work fully completed
Marjorie B.
Jun 2018
Michelle was very helpful & knowledgeable. We'd had a 4.8 cubic ft HE Whirlpool Cabrio top load washer w/ no agitator for only 4 1/2 yrs. The parts that hold the drum all broke & the motor was leaking oil. We paid $770 on sale when we purchased it at Best Buy & they weren't overly helpful at the time. Best Buy wanted $100 to walk in the door. Then they'd order parts & it would cost another $100 plus parts & labor for them to come back. I called a local appliance repairman. He let us know that the repair would be almost as much as purchasing a new machine. He also stated that the Cabrio was known for those issues. He recommended purchasing a washer that has an agitator. So, we decided to go Wickford Appliance. We wanted a company we could rely on should we need them in the future. Every experience was top notch, sales (they matched Best Buy's sale price), delivery at my convenience, & removal of my old machine. They only install if you buy new hoses which we didn't need. But, Steve hooked up the drain & moved the new machine just far enough back for us to reach to attach the hoses. Steve & his partner (so sorry I forgot his name), were polite, friendly, & professional. I've been buying appliances for 41 years. Now I remember why I prefer dealing w/ a company that only sells appliances. Forget those big box stores. I will be returning to Wickford Appliance when I need another appliance.
Gail C.
May 2018
Excellent service and delivery
Response from Wickford Appliance & Lighting
"Thank you so much, [Member Name Removed]! We look forward to seeing you again soon!"
Sandra B.
Jan 2018
Arrived on time removed old appliances installed new appliances. Very polite and left everything clean. Job done well
Philip N.
Sep 2017
Great. Initial service did not sole the issue but was credited toward repair labor. Great service.
Response from Wickford Appliance & Lighting
"Thank you so much for the kind review, [Member Name Removed]! We greatly appreciate you taking the time to share your thoughts with us. Wishing you a fantastic weekend!"
James N.
Sep 2017
EXCELLENT JOB-QUICK RESPONSE-RESONABLE PRICE
Response from Wickford Appliance & Lighting
"Thank you so much for taking the time to share your review with us, [Member Name Removed]! We are thrilled to hear you were satisfied with the level of service you received. Should you need anything in the future, please don't hesitate to give us a call. Wishing you a fantastic start to Fall!"
JACKIE R.
Aug 2017
GREAT!! Sales person was excellent...listened and responded to our needs...delivery was very professional....
Response from Wickford Appliance & Lighting
"Hi, [Member Name Removed]! We are so happy to hear you were pleased with our sales and delivery team, and that you were satisfied with the overall Wickford experience. Enjoy your new refrigerator!"
Pat P.
Aug 2017
Wickford held our appliance for us until the company doing our kitchen renovations notified them that we were ready for delivery. They also honored their low price guarantee.
Response from Wickford Appliance & Lighting
"Thank you so much for taking the time to leave your review, [Member Name Removed]! We were more than happy to hold your new refrigerator until you were ready for it to be delivered. We hope all is well and look forward to seeing you again in the future!"
Katie S.
Aug 2017
This is the 3rd time we've purchased appliances from Wickford Appliance, and we'll continue to do so. They're always very helpful, responsive, and professional, both on the sales floor and upon delivery. They're always very informative and knowledgeable about the appliances and mention anything we need to be aware of (e.g., don't get jeans caught in the washer door or it's a $500 repair). The delivery guys were quick, professional, courteous, and left no mess at all.
Response from Wickford Appliance & Lighting
"Hi, [Member Name Removed]! We are so glad to hear you enjoyed your experience at Wickford! We [Member Information Removed] you're enjoying your new Washer and Dryer and look forward to seeing you again soon!"
R S.
Aug 2016
Excellent. Very prompt, very considerate and very accommodating. The folks that took the initial (and followup) phone calls were very helpful, polite and patient. This, in and of itself, is worth any price differential from other service providers.
Response from Wickford Appliance & Lighting
"Good morning! Thank you so much for taking the time to share your thoughts with us! We are simply thrilled we were able to assist you and will certainly pass your kind words along to our team. We look forward to working with you again in the future! Our Very Best, Wickford Appliance"
Elizabeth F.
Jul 2015
unknown
Response from Wickford Appliance & Lighting
"Hi [Member Name Removed], We greatly appreciate you taking a few moments to share your review! If there is anything else we can do for you please don't hesitate to reach out. We hope you are having a fantastic summer and look forward to seeing you again! Our very best, Wickford Appliance"
Mary L.
Jun 2015
unknown
Response from Wickford Appliance & Lighting
"Hi [Member Name Removed], Many thanks for taking the time to share your feedback regarding the installation of your water heater! We were thrilled to be able to assist you and look forward to seeing you again in the future. We hope you're enjoying your summer! Our very best, Wickford Appliance"
Barbara P.
May 2015
Sales person was excellent. Delivery and installation was seamless. A quality company.
Response from Wickford Appliance & Lighting
"Hi [Member name removed], Many thanks for leaving your feedback for us here! We strive to provide the best possible customer service from start to finish and couldn't be happier to hear of your positive experience. We look forward to seeing you again in the future! Our very best, Wickford Appliance"
Cathy H.
Jan 2015
unknown
Response from Wickford Appliance & Lighting
"Good morning, [member name removed]! We're so pleased to hear the installation of your garbage disposal went well and that you feel our service tech went above and beyond to ensure everything went smoothly. If ever you have any questions don't hesitate to let us know. We look forward to working with you again in the future! Best, ~Wickford Appliance"
Richard A.
Dec 2014
They charged $700 for the labor. They held to the price that they quoted, which we thought was unusual and way they did the work, it was more extensive than they thought it was going to be, but they still held to their price quote. They called to set up appointments and came on time. They were very courteous in their scheduling and they were very neat in their work. We compared priced on what we bought, and their price was reasonable than most and they had a better understanding of the whole heat pump thing.
Response from Wickford Appliance & Lighting
"Hi, (removed member name)! We are thrilled to hear you were satisfied with the work completed! It's our policy to always put the customer first, and we were happy to stand by our original quote even though the scope of the project changed once things were underway. Our experienced staff is able to provide extremely accurate quotes, but from time to time, even we cannot forsee unforeseen obstacles. In those rare situations, we will always be 100% transparent and accommodating to the customer, and only adjust the initial quote if absolutely necessary. We look forward to working with you again and hope you have a wonderful, happy and safe Holiday season! ~Wickford Appliance"
Leslie P.
Aug 2014
unknown
Response from Wickford Appliance & Lighting
"Hi, [member name removed]! We greatly appreciate you taking the time to leave your review! We're so sorry to hear your dishwasher repair wasn't feasible to pursue. Did you end up purchasing a new dishwasher to replace it? Let us know how things went if so. Thanks, [member name removed]! ~Wickford Appliance"
Rita B.
Jul 2014
unknown
Response from Wickford Appliance & Lighting
"Hi [Members Name], We're thrilled you were able to find a set of appliances that worked for both your home's layout and aesthetics! How are the appliances working thus far? Have you run into any issues? We're always here, ready and willing to help, so don't hesitate to call or email us should anything come up. Thanks so much for taking the time to review us, Rita! We appreciate it! ~Wickford Appliance"
Betsy S.
Jun 2014
unknown
Response from Wickford Appliance & Lighting
"[member name removed], We're thrilled to hear that! How are your new washer and dryer doing? Also, how is your new stove? We'd love to hear how things are going if you have a moment to let us know. Hope all is well! ~Wickford Appliance"
Kinda H.
Feb 2014
We purchased a Miele washer and dryer from them and when the washer was having trouble, I contacted Wickford for service. They sent out a technician that said we needed a plumber and they would send one out the next day. He charged $90 for that and was extremely rude. The plumber was there for literally 15 minutes and charge $125 and was also not helpful or friendly. Very disappointing experience after spending thousands of dollars with them.
Response from Wickford Appliance & Lighting
"Hi [member name removed], We're so sorry to hear about your trouble with your Miele Washer & Dryer! If you have a moment to share the details of the issue -- did we install the Miele Washer & Dryer for you? If so, how long after we installed them did they start to give you trouble? Had you had issues with your plumbing previously with the pre-existing Washer/Dryer in the space (if applicable) prior to your new Miele's being delivered? Lastly, what was the final outcome; what did the plumber correct for you to resolve the issue? If it's easier to followup about this via phone we'd be more than happy to do so! If you'd rather that just let us know what a good number is to reach you at (we could also start with email if you'd rather not share your number with us here). Looking forward to speaking with you more, [member name removed], and we again apologize for the unfortunate situation you ran into! All our best, ~Wickford Appliance"
Peter S.
Jan 2014
Very knowledgeable and professional. Delivery and installation were on time and no issues.
Response from Wickford Appliance & Lighting
"Hi, [member name removed]! We're so happy to hear the delivery and installation of your new gas stove went well! What brand/model did you end up selecting? Has everything been going well so far? If you have any questions we're here and happy to assist. Hope you're enjoying the summer months! ~Wickford Appliance"
Patricia T.
Dec 2013
I had some issues with the installer, but give the overall job an and quot;Aand quot; because a followup service (necessitated by the hot water heater installation) was outstanding. Installer didn't call before arrival and lacked professionalism. It was a very cold day and failed to close the door to my house every time he went to his truck. He installed the heater and replaced a section of PVC where my washing machine discharged and replaced it with a and quot;Yand quot; section to accommodate the hose from the condenser pump from the heater. The next day, I washed laundry and when I returned to my basement, the floor was flooded. The discharge hose from my washing machine was capped to prevent overflow and the installer didn't cap the new pipe nor did he warn me that it might overflow. I called the company and Ben called to find out the problem. Ben called to let me know he was on his way and made the modification to the pipe that was needed to avoid future overflow. This involved replacement of part and another pipe, but the cost was reasonable and I was happy with the fix. At the same time, he installed a lever on my water hookup for my washing machine, again at a very reasonable cost. I will definitely use Wickford again, but only if Ben can perform the service. I didn't have an Angie's Deal for the heater install, but Wickford's price was almost $1,000 less than the estimate I got from Jand K Plumbing - a company I did use and like from a previous deal. I recommend Wickford highly and also recommend getting multiple estimates.
Response from Wickford Appliance & Lighting
"Hi, [member name removed]! First, we are terribly sorry to hear of the unfortunate flooding! We're also sorry to hear the installer of your Hot Water Heater did not call prior to arriving and left the door to your home open on what sounds like quite the cold day. If you'd like to chat further about those issues we're surely happy to connect with you so please don't hesitate to call or email us (or reply here and we can obtain your contact info). On the Pro side, we couldn't be happier to hear you were satisfied with Ben and the competitive price we were able to offer you. How has everything been going with the Hot Water Heater since? Have there been any issues? As mentioned above, we're here and happy to chat further. We hope your summer is going well, Patricia! ~Wickford Appliance"
Sandra P.
Oct 2013
My 3 year old Amana dryer stopped working in mid-July, so I called Wickford Appliance for repair on July 22. They sent someone out on July 29, who said a new part was needed, and someone would be back in a week to fix the dryer. Then they said the part was backordered. We waited, and a tech came out again August 23, only to be told it wasn't the right part. Another part was ordered, and it was installed on August 29. The dryer lasted one load. I called them again that day, and they said they'd order the part again, and an different technician finally came out September 11. He said the dryer was running too hot, and suggested 3 more parts. Finally, after 10 weeks without a dryer, they finally fixed it.
I called Wickford Appliance because I believed that they would know what they're doing, that they would give me an informed estimate of what it would take to fix the dryer, that they would have necessary parts available or they would be able to expedite their acquisition of any parts, and that they would treat me well.
I have to say they did treat me well. The people I talked with on the phone and the techs who came out to my home were courteous and punctual. If it did not take so long, I would have been very happy.
I called Wickford Appliance because I believed that they would know what they're doing, that they would give me an informed estimate of what it would take to fix the dryer, that they would have necessary parts available or they would be able to expedite their acquisition of any parts, and that they would treat me well.
I have to say they did treat me well. The people I talked with on the phone and the techs who came out to my home were courteous and punctual. If it did not take so long, I would have been very happy.
Response from Wickford Appliance & Lighting
"[member name removed], We're terribly sorry to hear of your 10-week Amanda dryer repair! It is surely not our policy to have simple repairs span such a long period of time, nor is it common that the parts we order have to be re-ordered as many times as it sounds they were with your repair. If you'd be willing to speak with us further about the experience you had -- what was the model of the Amana dryer which was eventually restored to working condition, and what part was it that needed to be replaced? (If you don't have that information we'd be happy to check our records of your service request to investigate further). We'll look into this, but if you would like to chat directly with us as a followup, surely let us know -- we're here and happy to be of whatever assistance we can. Thank you for taking the time to write us, [member name removed]! We are constantly working to improve what we do and the best way to do that is to receive feedback from our valued customers. ~Wickford Appliance"
Christine C.
Oct 2013
Had to wait a couple of weeks for first call. Then had to order part. That took a couple of weeks as well, to order and schedule return call. My refrigerator was freezing everything for over a month while I waited for this repair. Otherwise the repair was done properly and the refrigerator is working fine
Justin F.
Aug 2013
Diagnosis at first visit was fine. The technician was knowledgeable, courteous and professional. The follow up appointment where the repair was to be made was a disaster. They called me at work saying that they could come in 30'. I went home to meet them and waited another 1/2 hr. Then they called and said it would be 30' more until they came. I had rescheduled my work afternoon to make the original time and could not stay. I then called the service center and they were completely unresponsive. Were unwilling to give a definite time for third(!) visit - despite their being no-show for the second. Rude as well.
Michele L.
May 2013
Once I was finished with the other merchant and called Wickford Appliance every thing went smoothly!
Licensing
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FAQ
Wickford Appliance & Lighting is currently rated 4.3 overall out of 5.
Wickford Appliance & Lighting accepts the following forms of payment: CreditCard
No, Wickford Appliance & Lighting does not offer free project estimates.
No, Wickford Appliance & Lighting does not offer eco-friendly accreditations.
No, Wickford Appliance & Lighting does not offer a senior discount.
Yes, Wickford Appliance & Lighting offers emergency services.
No, Wickford Appliance & Lighting does not offer warranties.