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"My "guy" is no longer in business, decided to give a local Marshall Creek company a shot. Simple job, slick outcome. Called in the am and spoke to A....n, gave information and had to ask for price (they were about to hang up) I was told $150 to "look at it" and if anything else was needed he would call...watched them on my camera, job was done in less than 30 minutes (minus travel time) and he called me and gave me a price of $270. When I questioned why so much, he said he had to lift the pump to check the pump and the price to lift was $225, and when questioned again why wasn't i told upfront because its obvious you need to lift to check it out and incredibly he said if I wanted him to jam it and put it back.....after a back and forth conversation he also said he needed to replace a canister at the box. ($45 for a canister) is a bit too much but lesson learned, careful giving local business work - next time I'll stick with FJ Hess."

"Pete determined the pump needed to be changed. He changed it without advising us to pump the tank first. He charged $95 for first half hour, then $95/HR after that. He claimed a big company would have charged us double. Total for the pump and service was $655. He did a sloppy job, using plastic zip ties and the pump was not placed in the tank properly. We had to call him less than 2 weeks later. He came and removed debris from the pump, and did not charge us which was nice, however if the tank was pumped initially, there wouldn't be any debris. We had to call him again 2 weeks after than, at which time he charged us $142.50, and said if he had to come back, he would have to replace the pump. A month later, the alarm went off again (high level water). We decided to go with Allstate Septic, who had us pump the tank first, then came the next day and freed additional debris from the pump. They only charged $85 to come, plus project cost. They determined that the pump was not placed properly, and told us that the work that Pete did was sloppy. They removed and cleared the bottom of the pump and charged only $122. If you need any septic tank work, don't call PTS, call a septic company. Also, PTS claims to accept credit cards, however, Pete did not accept any credit cards, check or cash only, claiming he does not want to pay the credit card fees. Allstate also told us they would have charged us $450 for the pump, not $655. I would never hire him again, his work is sub par, and he is overpriced."