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"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

"The BEST workmanship, honesty, integrity that I have ever had. Great to work with. Kept me informed on all aspects of the job. I have told everyone that I know about him. I will definitely use him again and give him a raving review to everyone that is interested in getting work done. He definitely went above and beyond my expectations! My roof looks fabulous!"

"We had Trevor come out to look at our furnace due to it not wanting to stay running. Trevor was very thorough, which we liked” and was able to diagnose the issue. Even with Trevor’s full time job and the issues our furnace gave him, he was able to fix everything and get us heat back on. Trevor was also great at explaining everything as well. Since we had Trevor at our house, we opted to have our furnace serviced because we never knew that was something you had done to a furnace. We were glad we did because boy was it dirty 🙃. We were very happy with Trevor’s work and knowledge and will gladly hire him again! Thanks again Trevor!"

"I found him through Angis and called twice to verify that he had good ratings. I should have be leery from the start when he could not look me in the eye and gave me an undated piece of notebook paper when I gave him 500$ to start the job. About a week later they framed in the porch and steps. Then he texted me Easter morning that he would pour the cement that week but needed the 500$ to pay for the cement. And he wanted me to leave a check in my mailbox. (I will send screen shots of texts. (I only spoke with him once on the phone when I asked him to come here so I could meet him and give him the deposit. The rest were all texts except the 3-4 times we spoke at the house. I reminded him of our agreement - 1/3 of payment to start, 1/3 of payment at halfway point and the rest at completion. Then i heard from him again the Tuesday after Easter saying they would pour the cement Wednesday or Thursday but needed the $ for the cement. I again said no money until more work was done as per agreement. Then he texted at 7:21 am at work again saying he needed money to pour cement. I immediately called him & it went straight to voicemail and I left him a message saying no more money until he did more work . (At this point, they had only framed in the area with 2x4 lumber and some mounting screws. I also told him to call me back because I was at work and I didn’t have time to go and forth back-and-forth via text all day. Then he proceeded to text me more about how much the cement cost and how he needed the money to buy the cement and that he had spent the deposit money of $500 on bills. The initial 500$ payment on notebook paper said it was for supplies. I indicated that it was not my concern how much the cement costs nor was it my concern what he did with the deposit or anything else & that we had an agreement in writing. I also said it didn’t make a sense. How if I gave him a check in the morning how he was gonna turn that into buying cement since it would take two days for the check to clear. He also had changed his mind from mixing the cement themselves with metal so it held up longer to having it delivered. He also was allegedly making the handrails at their shop during this period as well. He said they would be solid and better and cheaper than that “ Chinese crap” that would have cost me 2k. He also give me a long list of accomplishments & credentials etc and how they were an all American business and I was gonna get my moneys worth.. So they finally did pour the cement and I then gave him 500$ more. He said it had to set a few days then they would be back to put up the railings. During this period they had left a wheelbarrow with a flat tire and 1/2 full of cement that we could t even move. We also threw out the carpet that had been sitting in front yard since the first day of work and now covered with some cement . We disposed of that ourselves. I was tired of waiting and did not know why they left it. So almost a week after they poured the cement, they were back putting up tailing when I arrived home from work. The railings that were up looked older and rusty and certainly not recently handmade?! Then they welded them together and spray-painted them getting spray paint on the cement on our front door, etc . I don’t know why they wouldn’t have been painted at the shop before they were put up. I was gonna address some of these concerns with them cause I saw they were starting to clean up went up to use the restroom and I was gonna take my son to work and I came down and they were gone. And part of the base of railing base was absent. Mind you they have been out here several times to take all the measurements for this stuff in our professionals all allegedly. And then texted saying they would be out to finish railings. They needed another piece. So then they came out, finished it and disappeared again. Then they returned for the final payment and I expressed many of these concerns to him. He said the that’s the railings naturally just turn rusty color. And didn’t have much to say about the other concerns that I wrote here and that I told to him. So who is like so you don’t wanna pay for all of this and I was like no not the full price. So yes what I would give them and I said how about 400 and he seemed to jump at that. Then I asked him for an invoice please what you gave me which wasn’t very detailed or anything but just verified I gave him $400. I didn’t even thank him. I just said Sia as he and his partner was sitting in their truck out front. Well, the main reason is higher than was because they were on Angis and because I was told by two different people from Angis that they got great reviews. I find it hard to believe based on my entire experience how we got more than two stars on any other job. I’m not satisfied with how the job was completed how it looks now and I’m not very optimistic about how long the railings are gonna last or what they’re gonna look like in a few months or next summer. I’m not sure what could be done in regards to railings unless he came back and put up new good railings but then I’d have to take it out of cement and everything else… I also feel that I overpaid for the project although I know the cement was a high part of the cost cost of the project. I also thought it was strong arm tactics, which I told him and unprofessional how he was blowing up my phone asking for a $500 before we could or would pour the cement. I think it would be fair to ask for $400 back and some kind of assurance that these railings were gonna last based on what I saw ( I sent you pictures- I did not get a picture of the railings before they painted them). I also would like to prevent any other customers from going through an ordeal like this. I don’t know how legitimate or good this business really is. It did get done, but like I said, I’m not too pleased, but the outcome or their entire process. I’ve dealt with many contractors and never had one like this before."

"Very pleased with the finished work. Donny did a great job with everything, he really knows what he is doing. Put a new service entrance in, new breaker box in the basement, fixed up an old dryer plug and some new wiring. I have a few other smaller projects and he will be my go to guy. Thanks again Donny."

"Very responsive agent! Truly LISTENED, responded to my questions and found the perfect product. Was also very honest about what he couldn't help with at this time. Felt like I was dealing with a friend."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"They are fine. Their price is very good and the hardware is holding up very well."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"