Coastal Termite & Pest Control

Not well. Could not rely on them and fees extraordinarily higher than competitors.

We purchased a termite bond on our home 7 years ago. Coastal comes out every 3 months to monitor bait stations. We recently hired a contractor to replace our patio door, and he found extensive termite damage, as well as live termites. We called Coastal, and Casey came out to inspect. He said that the termite damage was not covered by our termite bond, claiming that the termites were a swarm. He said that they were there due to moisture from our porch light. However, there is no moisture at the location of the porch light. I brought out another termite company for a second opinion. This company found termite tubes under the home, from the ground to the deck, indicating that subterranean termites were the culprit. They found no moisture at the location of the porch light, and no indication that the termites were swarmers. Coastal still does not want to cover any of the damage. It appears that Coastal's termite bond is worthless.

Excellent. This is a small, family-owned company. They are honest, fair, and ethical. I highly recommend them.

Great service and great people to work with. They treat us like family! I wanted to write a review because recently Justin Behan, our technician at Coastal, saved us a lot of money. We moved down from Pennsylvania in late 2015 and have been customers of Coastal since March of 2016. The folks at the office are so nice and they accurately keep my two properties separately billed for my accounting needs. Justin is always prompt and courteous. He always takes the time to explain their methods and keeps an eye out for any new issues that pop up. I just had to give them a great review!

This was the second visit but did not follow the agreed-to actions during the visit (first problem, quality of service). Worse, they called and told us when they would be there (second problem, unilateral scheduling) and even though we called them back the same day and told them we didn't want them coming on the day they had unilaterally scheduled, they came anyway (third problem, responsiveness). They could not do the inside work we needed because we were not at home. Worse, they then had the gall to leave a bill on our doorknob for services we did not want and which also served as a flag to announce to the world that we were not at home.

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Paid Angie's list and provided 3 dates that worked for me for pest control service. The 3 preferred dates passed without any phone call from service provider. I called them just to realize they didn't see the order come in. The man on the other line was very nice and sincere in his apology. I decided to reschedule for another date. Again the date passed and still nothing to show for it. Fast forward 3 weeks, multiple phone calls to him, and voicemails resulting in no response and no service. Nearly a month after paying an annual service fee, I still have not received service. I eventually went to Angie's list directly for a refund (still in work). Dissatisfied with the whole process.

Found none.

Well, apparently. But too early to say for sure.

Coastal would not go under the home. They said the access was too small. however it is the same access they have used for the past 20 years. They told us that if their bait traps were covered, additional charges would be added to our invoice. They gave me an ultimatum to overall the crawl space access and I had "14 days to comply". I think they forgot who was paying the bills.

Great, on time and good annual rate for pest control.

Paid $100 for the Rodent Removal / Control Deal. They basically came out and gave an estimate. Nothing more. Didn't put out baits or do anything to improve the situation. Very misleading. Estimates are free with everyone else. These guys tried to charge $100 to do nothing but provide an estimate. Could have at least done something. Could call and offer to make it right. But so far nothing.

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It went really well.

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I really don't have any feedback - nothing remarkable to say - but nothing wrong either.

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