Get matched with top gas log pros in Marcus Hook, PA

"Al was fantastic! He clearly explained that my fireplace was shutting off as a safety feature due to low oxygen levels. He also reassembled the logs in the firebox and showed me the proper way to start and stop the fireplace. Highly recommend his service!"

"Joe did a great job on repairing my gas fireplace. My pilot light would stay on but my logs would not fire up. Joe called the afternoon before and gave me an approximate time for the next day visit. He call again the morning of and said he was at a site and would be at my home afterward and the time depended on the previous job. He estimated an additional hour to arrive, and he did come on time. After the initial cleaning he tested the fire and it came on but would not stay lit. He diagnosed the wall switch might be bad and it was so he replaced it. Cleaning the glass was needed and appreciated. All is good and working fine. His rate was fair and I enjoyed his customer service. He's a good fellow."

"The team did an excellent job and completely restored our gas fireplace to a beautiful, functional, and efficient level. Everyone I talked to or worked with was friendly and explained things in detail. I trust these folks to do an honest job and plan to use them again!"

"The person who came was very knowledgeable and friendly. He did a great job and he was nice. I ended up needing help with the electrical switch on the fireplace. We are very satisfied with them."

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"I had Montrell install some gas pipe for a dryer hook up. He is an absolute professional. Above and beyond what I expected. He was so good, I asked for him by name the next time I needed plumbing done. He connected my fridge water line."

"Had a clogged kitchen drain, difficult to get to, but they were able to get the job done."

"I live in a log cabin which has two chimneys that are nearly 100 years old. There were several holes and cracks in need of repair. T and T Sweeps came in and repaired them. They did great work, were economical and efficient. I highly recommend them!"

"My initial contact with Mattioni was to simply schedule a winter check-up on the furnace in our new house. I knew the furnace, a/c, and water heater were all about 11 years old and could be in need of replacement. One month later, I’ve had Mattioni replace all three and also perform some smaller plumbing jobs after the annual healthy home plumbing inspection they offer as part of their contract program (which came free for one year after I had the furnace and a/c installed). They’ve done too much work for me to go into detail on every aspect of every job they did, but, on the whole I have been very impressed with Mattioni. Their customer service, quality, and attention to detail seems top notch. If you’re just comparing prices, they’re probably not the cheapest contractor to use, but if you factor in the quality of the service they’re providing, I think their prices are very good, which is why I rated them A in this regard. As with any big jobs like installing a furnace or water heater, small hiccups can occur - in fact, a week after the furnace was installed and I had the plumbing inspection, a small gas leak was detected. After the hot water heater was installed, one of the fittings in the pipe that leads into the water heater leaked a small amount of water and set off the alarm they installed. In my view, small hiccups like this are to be expected when new installations occur. Where Mattioni really shined was in their response to these problems. In particular, I would recognize Jared C., the plumber who did most of our plumbing work. He noticed the small gas leak and had one of the HVAC techs sent out within several hours to address it. He also returned the late the same day he had installed the hot water heater to correct the small leak that had resulted from a defective fitting. I found his attention to detail and willingness to help my wife troubleshoot over the phone and then return late after a long day and fix the small problem to be exemplary customer service. On the whole, I highly recommend Mattioni. If you’re just interested in finding the contractor with the lowest price, Mattioni is probably not going to be your preferred contractor (although they were willing to match lower quotes I received on the hot water heater install). If you’re looking for an HVAC or plumbing company that has responsive and friendly customer service, technicians that pay attention to detail and treat your house as your own, and will ensure that the job is done both correctly and with a high degree of quality, Mattioni seems to be one of the best I’ve used in my years as a homeowner. They will certainly be my go-to plumber and HVAC company for the foreseeable future."

"Very knowledgeable, local plumbers. Committed to the customer and job done well and expeditiously"