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"These are facts: The problem: Hired to move water from walls and floor to a sub pump to be pushed out side per their recommendation because of a leaky Basement. The fact:, upon completion, one plastic pipe, connected with a ferncoe was leaking after their work was complete and they left the job They came back to fix it and did,but said everything was fine..this from their "managing - inspector". We questioned many things to all questions the answer was it is correct. So we hired an inspector because it was leaking from the wall where they attached the sub pump pipe; and the pump is working regardless if its even wet outside. Now from an inspector: INTERFERENCE- Upon inspection and removing the lid, the pump float was restricted. Once the pump was moved it activated and the primary pump continued running even after the water was gone. This was due to the small amount of room in the well causing the pump float to hit the sidewall and not drop down according with the lowered water level. The Inspector moved the pump unit over, however the orientation of the float needs to be corrected (turned) so it is away from the lipped sidewall to prevent reoccurrence, 2. PUMP AND WIRES INTERFERENCE- The secondary pump is piped with same diameter piping but the movement between the pumps/piping can also restrict the float fall zone if pump is not orientated with float away from pit sidewall. The pump wires should be zip tied to the pipe as they also fell into the area of the float and could also prevent float on/ off operation. This pit is small for the size pumps used so orientation and interference of wiring needs to be correct to prevent failure of activation or deactivation. 3. Both pumps should have a check valve be installed in line to prevent pump cycling that could prematurely burn out pump motor. Install two 1.5” check valves in the piping. 4. PIPING LEAK - The piping was leaking out of the cinder block wall at the point of drain penetration. The piping was moving at the interior, but fixed (non movable) at the exterior. This means that the pipe is either cracked or was not glued somewhere within the wall cavity. Break out the cement around the pipe and re-pipe and reglue as required. 5. COVER/LID INTERFERENCE- When trying to install this chopped/cut up cover it causes the pumps (due to piping interference) to move around which recreates the issue in #1 by moving the pump float against the wall. A new lid and proper orientation (away from the sidewalls) needs to be completed. A better piping configuration for this pit due to its size would be to use a inverted wye as shown here, thereby eliminating pumps being pushed together when installing the lid. 6. HOLE MISSING- A 1/8” hole needs to be drilled in the secondary pump line to reduce pressure and prevent pump from becoming air bound and eventually seizing. They canceled last week because of a team sickness and also agian this week. So the weeks pass by, no one comes and they have asked now to reschedule a third time.I asked to be copied on the E-mail asking for a manger to call me to talk about this issue. I was told the owner is on vacation and that the only person I can speak to is sick. So I guess as the water keeps leaking, and the pump keeps running, they consider it not urgent enough t0 handle this situation. In my experience, any owner worth anything woudl want to knw about such a travesty in service, but according to the company. the owner is on vacation and not to be disturbed and anyone that could help will get back to us within 48 hours."

"BUYER BEWARE: I purchase a custom door from Pella back in Nov 2021. The salesman was great, and he took a credit card payment for half the amount (3750.00) before leaving and scheduled my install for June 2022. There was a delay in getting the door put in, but the day that it was put in, 2 men showed up. One was younger and the other was an older gentleman. The older gentleman did not speak English, so I communicated through the younger man during the process of install. When install was over, the younger man asked how I wanted to pay. I stated that I wanted to pay with credit card. He informed me it was too late in the day to pay with card (Why didn’t he ask me prior to them shutting off payments? How would I know there was a deadline when I paid the deposit even later during the initial payment?). He asked if I had a check, and I stated no, that my checkbook was at the barn where my daughters horse is located. He mentioned that I could pay the next day over the phone, but it really needed to be settled that day. So, I went into the safe and got out 4000.00 I had from selling our previous family horse a few months prior. I put the money in an envelope and walked it outside. The older man was loading trash and debris into the back on the truck, and I handed him the envelope and told him thank you. The envelope contained the payment and a 250.00 tip, due to the guys working outside in the heat all day. He shook his head and smiled and we went our separate ways. About a week later I get a phone call from Pella asking for my payment. I explained that I gave the older man cash, and the situation. They stated that they would check with the installers and get back to me. To my surprise, they called back and said they didn’t have the money!!! I was shocked! I told them that the man was loading trash when we gave it to him, so maybe it ended up in the back of the truck. They checked into that, and found out that it had not. At this point I am starting to realize I was stolen from by Pella employees/contractors. Did the guy not tell me about the credit card machine so I would have to pay another way? Did the man I gave the money to think it was all a tip because he couldn’t speak English and didn’t understand me? I am very upset. About a week later I get a call from someone from corporate telling me I have to pay the balance or they will be taking me to court! WHAT? Your installers stole from me, and now you are requiring me to PAY again? I am just a single person, this is a HUGE company. 3750.00 is make or break for my family. This company makes millions. And they are coming after me for money that their installers did not report as paid? I am not sure what kind of company abides by this lack of morals and customer services, but I am appalled. I would recommend that no one use them, unless you want to be scammed, stolen from, or gone after in court to repay something you already did. DO NOT BUY!"