Glassperts

From call requesting service to installation was professional and timely.

My house was broken into leaving a broken window in my kitchen. I called these guys and within 2 days, they came out to fix the window. They arrive right on time, did the install, cleaned up after themselves and left. I was very pleased. They quoted me one price initially and then charged me a different price, when I called to clarify, they honored the original price quoted to me.

They did a super job. I had to pay more than the Big Deal price because I had extra windows.  They put my air conditioners out and put them back in but they did not clean up afterwards. I noticed that on my floor so I had to go up and clean the floor.

Workmen could have been more conscious of the dirt from their shoes. Company should provide removal shoe covers when entering homes.

Scheduling was easy, but the first person who came out did not do a proper evaluation and gave me an estimate. The work was scheduled and the representatives came by, but could not do the work because it was a Pella window and not something that could easily be taken apart. They said that the estimate may have been too low because of the initial mistake.
I was upset because I had taken time away from work twice now and the window was still not fixed. I called the office and the manager / owner decided to honor the estimate, and in a couple of days they came out and replaced the panel with a new Pella panel.
They were, through all of this, polite and knowledgeable. The fact that they honored what was apparently an erroneous estimate (to their disadvantage) impressed me. It also shows that their intent to provide good customer service, and they also stand by their word. 
I would definitely recommend them and use their services again.

Both shower enclosures really update our 20 year old bathrooms

They would have had an "A"  from me....but I paid someone to be there to let them in the house and they called in the morning and rescheduled for the afternoon...If they could have called the night before that would have been ok. But they did a great job and I would use them again.

They installed a shower that I purchased called Vigo frameless shower.  It came with instructions and everything.  It started off fine until my tenant noticed that the frame was not square and it was leaking water.  I contacted Glassperts again to have them re-install the glass.  It was a year later and the guy came to inspect it told me that it wasn't installed improperly but that someone had fell and cause the problems. This was not under warranty.  So they quoted me $300 on 7/18/2013.  I finally contacted them to have the work done in March of this year.  At this time they said they had to come back out and make sure it was just labor and not additional parts. 
After they came they told me that it was determined that the cost would be $1600 and they would re-install the entire glass and replace it.  When I asked why they would do this they said the estimator determined that the shower was incorrectly installed.  I told them that they should pay for that since they were the ones that installed it.  All of a sudden they didnt remember that they had installed it and asked if Ihad the receipts.  When I told them that I wouldnt bother sending them the receipts when I could send it directly to the Maryland Home Improvement  Commissioner instead suddenly they found my information.  But they told me that it was out of warranty even though this was their faulty installation.  My opinion is that a faulty installation should always be the responsibility of the installer.
My final decision was not to bother with a company that couldnt stand behind their own installation and workmanship.  Why would I use them again to install a new shower and for 2.5 times the amount. 
Do not use this company for installing a shower and personally I would not use them for any services ever again.

They arrived on time and got the job done in a timely fashion. We were happy with the experience.

The install itself went fine. The technicians were very professional and answered my questions. The consultation was another story. The tech was running behind which is understandable; however, I had to wait an hour and a half after my appointment for a 5 minute estimate. I had to initiate contact with the company to determine when the tech will show and I had to call two times for follow up. Although the work was done correctly, I would not recommend this company due to having to wait for over an hour.

They had no problem taking mirror down. Took it to van and cut to size requested. However, instead of cutting the bad side (where silver had worn off) they cut the good portion. They did not have tools e.g. Sand paper, whatever to polish cut sides. Due to very inclement weather their van with all proper tools to do the job properly broke down. We feel the job should have been rescheduled or taken with them them to a location where it could have been professionally finished. While our intention is to have a frame put around this mirror, it is not going to happen in the immediate future. Now the damaged portion of the mirror, where the back was hidden by the metal strip, is now totally visible. In our opinion, the price charged was out of proportion for the work performed.

I love my glass shower door.

We liked working with this company. The product was good; they were responsive and punctual. They were easy to communicate with.

I called on Wednesday to get an estimate and they were able to give me one over the phone since I had the dimensions of the window.  They were able to come out the next day to fix the window.  The guys arrived on time and quickly had the window out and were cutting the glass in no time.  They completed the work within an hour and the window looks great!
Be prepared if you pay by credit card, they charge a 3% processing fee (not really a big deal to me)

Once they got it done the work was fantastic, but it took them awhile for them to get the job completed because they kept rescheduling.

They came out within a few days of calling and beat all other estimates we had gotten. They gave us the best price qoute and after we accepted did the job quickly. They do all of their glass fitting on site so there is no waiting. Overall the job was done quickly and properly. We would hire them again if needed.

Trevor was able to give me a price over the phone based on the size of my window.  In less than 24 hours his team came to my house and repaired the window on the spot in less than 30 minutes. It was very appealing to have the window repaired in my driveway.  And, they cleaned the window! Wish the rest of my windows were as clean as the one they replaced!  :-) 

A townhouse that I am renting out in Owings Mills was unfortunately broken into and vandalized by some teenagers on a Friday afternoon.  The tenants called me that night after coming home to find the house in shambles and they reported that one of the basement windows was kicked in.  I called Greener Solutions that night and was able to set up a meeting for an estimate the very next morning on Saturday.  The owner showed up right on time and gave me an estimate on the spot.  He said he would order the replacement window first thing on Monday.  He also coordinated with the tenants on a good time to install the replacement window.  I got word from the tenants that replacement window had been installed on Thursday and that it looked as if the damage had never occurred.  Overall dealing with Greener Solutions was a very good experience and I will definitely recommend and use them in the future.

Thank you Greener Solution for a job well done, quickly and priced right.

Greener Solutions scheduled an appointment when I was available. The crew arrived on time and explained in detail the services they could provide for my shattered Anderson window, including an Energy star rated option.  The replacement glass was made and installed in about an hour and half.  Great same day service!  They respected my home and cleaned up after themselves.  Replacement glass came with a 3 year warranty.