
Basement Care
About us
Basement Care has over 40 years of experience in the waterproofing business. We are locally owned and operated, fully insured, licensed, and bonded. Our reputation is among the best in the basement waterproofing industry. Our employees are fully covered under Ohio Worker’s Compensation for your protection. We supply every prospective customer with as many references as needed to ensure the best possible decision about our company and workmanship. FREE Inspections and FREE estimates!
Business highlights
Services we offer
Basement waterproofing, crawlspace waterproofing; crawlspace inspection; crawlspace encapsulation; foundation repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
46% | ||
11% | ||
11% | ||
14% | ||
18% |
"All we did there was fix a crack in a wall ,all he paid for was to fix a crack in his wall ,the crack is fine ,he is leaking along the floor and needs waterproofing .We did no waterproofing at this house only fixed a crack. This was 6 years ago that we did the work ."
"Hi, we have been over this with the BBB and Attorney General of Ohio and all have found that because Ms [Member Name Removed] didn't pay her bill and let her service agreement lapse that is no fault of ours."
"Yes this is major construction work and it does get dirty, That's the main reason you only want to do this once and not in stages or one wall at a time. Unlike a lot of companies we do come back on our own money to fix NEW problems that can come up and yes our warranty is $40 a year and that covers all labor and service costs,that's a great deal and it transfers to the next homeowner, big selling point."
"Thank you for the review and we strive to make all our customers happy ! Thanks again"
"Thank you for your business"
"Hi, We do not work in Columbus, Ohio so you have us mixed up with the company that really did you work, it wasn't us."
"We have talked to Mr. [removed member name] about his concerns and offered him the 300.00 that he stated it cost him. He declined and stated he would contact us in the spring."
"Thank you for your business."
"Thank you for your business"
"Thank you for your business"
"That's why we always suggest fixing all the problems and not just part of them they come back and make us look bad but we suggested a complete fix but money was the deciding factor"
The job itself went really well. Minus them not telling me about the second sump well until it was excavated and installed. It's the things I've noticed since the job has been completed that have upset me. There is black tar smear on my brick walls outside. Some of the trenches outside also weren't filled all the way. I've had to refill and level it myself - my calluses now have blisters. In addition, the concrete work on the inside is messy. The edges aren't smooth, and in some places they just put the concrete right over vinyl tile. When they sealed the cracks on the interior walls, they didn't remove the moldy wall framing - they just did around it. If they had advised me to remove it before work began, I would have. I've since removed them and have had to seal the cracks myself.
I don't doubt the efficacy of the waterproofing job. I just feel that there was a decided lack of attention to detail and the finishing touches were slipshod.
Went as planed.We had one problem with a corner of the basement but Basement care was called and they were at our home in 2 days and corrected the problem.
"Thank you celeste noe"
"Electrical outlets are explained to Home Owners at the time of contracting the job, they are the sole responsibility of the H.O. to supply as stated in our contract. We are not electricians and the cord is meant to be temporary."
When I called the manager to complain they tried to tell me that Basement Doctors was NOT Basement Care! THEY ARE. THEY JUST LEGALLY CHANGED THEIR NAME!! I also drove to their office and was told that the owner was not in but they would have him contact me. Never heard from anyone again.
***UPDATE: After submitting this review on Angie's List in May 2014 I was contacted by the company president. He came out to my house and reviewed the damage and took a look at my invoice from 2009. He made arrangements for the repairs to be made (at no cost to me) in return for me changing my review. A week later, the team arrived promptly and went straight to work. Drains were replaced, waterproofing was complete and everything looked great. Unfortunately, the walkout basement drain was not finished properly and they had to come back a week later and tear up the cement to replace it again. It's been over 2 weeks and so far, no flooding. The drains seem to be working fine and I haven't noticed any water coming through the cinder blocks.
My basement flooded at least 3 times since this work was done in 2009 causing mold issues, carpets torn up, floors steam cleaned, repeatedly scraping paint, bleaching walls, repainting, computer under water, toys ruined, boxes of Christmas decor thrown out... etc, etc. It took a bad review on Angie's List to get them out and FIX the problem the right way.
ANGIE'S LIST MEMBERSHIP: BEST $40 I EVER SPENT!!!
"Our work is covered by a warranty/ service agreement, the customer had let her warranty/ service agreement lapse and was out of service. We allowed her to put her warranty back in effect to be helpful and fix any issues she had and this is the thanks you get. :)"
Update 5/19/14: after 5/12 flooding, BC wanted to and quot;wash out graveland quot; yet again to fix water that came in thru walls (where they put holes and covered to fall to draining rock system). Didn't approve of that work yet again since it didn't help last time they tried and quot;fixingand quot; their waterproofing. After advising we were seeking an attorney, today we had a 2nd pump installed in our crock to help pump out more water if it leaks again....really? So we should expect water to come in again but at least we now have an extra pump to get it out faster? BC refuses to re-do outside waterproofing work unless it's a last resort....this was our last resort. I guess we still can't finish our basement like we were told back when we signed the contract before they and quot;waterproofedand quot; our basement the first time. We will update rating after the next few rainfalls.
"Nothing is going to hold back a flood situation, the waterproofing will help it dry out faster but will not stop a act of God. We will continue to service these and all problems we are responsible for ."
Licensing
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