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"I've hired bug boys, and switched to Ratt Orkin Inc and I'm so glad I did. This company holds true to there reputation. Very professional, always on call, friendly, and took care of our problem quickly. I highly recommend this business for any of my pest problems. My family and I will continue to use Ratt Orkin Inc. Best pest control business in Western MD and Garrett County."

We are extremely passionate about the work that we do. You can depend on us to provide a high quality service at a fair and honest price. We understand that the future of our business depends upon our reputation, and that is why customer service is by far our highest priority. If you are looking for a professional you can trust, please call today to schedule a no-obligation estimate!

When pests show up, so do we.\n\nFor nearly a century, Terminix® has been one of America's most trusted names in pest control. Every day, our exterminators serve thousands of homes and businesses nationwide, combining national service with local knowledge to provide best-in-class, proactive pest management solutions. We stop problems before they start and respond quickly if issues arise, keeping your property protected.\n\nAnd for extra peace of mind, if pests come back, so do we‐guaranteed.\n\nThe Terminix It Guarantee means that if pests come back, so do we – to re-treat at no additional cost. No excuses, just a commitment to care for your home like it's our own with protection you can trust.3

"They spray for mosquito control every year (monthly over five months) and that typically works well although last year it wasn't quite as effective. I had them spray for ants twice and it didn't work at all ($99)."

"Mike was very enthusiastic and really tried to find where the squirrels were getting into the house."

"Mark is a true professional. He understands customer service in a way most contractors don't. He's diligent and knowledgeable,a subject matter expert who is very competent. Mark's quality standards are high, as such, you will not be disappointed in the service he provides. He did an excellent job addressing a bird nesting problem. I would not hesitate to hire him again or to recommend him to you."

"provided initial extermination of pests (roaches and rodents).  I love the response time from the time i submitted the question from Angie's site to Modern, the rep, Dave contacted me the next day to talk about what i needed and indicated he could have some come out right away--which is what i wanted.
there was a little snag in the technician's arrival time, but when I called the office to confirm that the technician would still be arriving, the gentleman answering the phone indicated there was a mix up and the technician was on his way.
My majority age daughter was home when the technician visited and she indicated he was thorough.
I must admit trying to get follow up info on scheduling monthly service and whether or not they'll give me a credit for the next service has had a wrinkle, with no follow up (sent email asking for credit on next service since the provider offered a coupon at time of service, and while I mentioned it in our coordinating discussions, my daughter--who can't remember anything if it's not relative to her world) :) forgot to give the tech the coupon. 
I also called this morning (10/14) asking for a schedule and price and was told tech would return call but didn't receive by end of business (10/14)
I realize that when you're on the go and trying to manage communications things slip through the cracks; I believe this is a family owned business and i highly support family owned small businesses over the big guy/gal businesses, so I'll be patient for a couple more days.
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"Frank was excellent.  He called the day before to confirm the appointment and showed up exactly on time-- 8 am on a Saturday.  He sprayed every possible place in my house that cockroaches might be living and left poison in the basement for them to take back to their nest.  He set glue traps to get a better sense of where the bugs might be.  He also explained everything he was doing to me, was careful not to get the insecticide on anything other than what it was supposed to go on, and asked a lot of questions about our household (kids, pets, etc.) to make sure what he was doing was totally safe.  I cannot recommend him highly enough!
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"I own an older "row home" near Manayunk in Philly, and celebrated my Thanksgiving to the sounds of scrabbling and scampering in my (get this) INACCESSIBLE attic space. Fearing that the squirrels would dig down into my living space, I found AAA Termite and Wildlife through Angie's List and gave them a call the next day. We scheduled an appointment for the next business day. The specialist came out within the time window and quickly identified the squirrels' access point under the eaves of my roof. While I was willing to have AAA cut into my third-floor ceiling to get the buggers out, he just smiled, said he would prefer not to ruin my house, and intalled a "one-way" cage passageway on the outside roof hole. Squirrels exited, couldn't get back in, PROBLEM SOLVED. AAA even came back a week later to remove the "one way" and seal the opening, without me having to make the appointment (I wasn't even home). These guys are pros and really know what they are doing. I think the price could be a bit better (I was relieved that no squirrels - deal or alive - had to be removes, as this would have increased the bill) BUT I gladly paid for the AAA expertise and to have my home be squirrel-free :)"

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The initial call and scheduling was great. was able to provide same day service.  Technicians that came to house were courteous and professional. They sprayed the soffits, front & back porch for bee/hornets.  We saw decrease in bees/hornets & were found dead ones on porch next day.  Did not see any for days, then started to see one or two once in a while.  About one week later we had approx. 10 bees/hornets on our outside porch light every morning & a few on the back porch light. I called and spoke with Bill who said he would service in the next day or two (dependent upon weather). Bill explained how bees travel for weeks and return so they were probably worker bees (fine, I understand that).  After another week passing, we began to see one or two bees again (figured they were more worker bees returning), but then woke to find approx. 10 bees on the porch light again and also on the motion light.  I emailed Roughneck via their website as it was early morning (7:45am) & I was heading to work and wanted to get on their schedule as soon as possible. I then called the office # at 10am to follow up on request to be sure it was received.  I was told that Bill was training someone and that he'll be returning calls shortly. No problem. I called again at 2pm and was told that no message was received and that Bill will call me.  At 3pm I sent a follow-up email to the customer service email address on their website asking for a follow-up as to if work will be completed same day or not.  At 5:30pm I received a phone call from the owner Bill who 'nicely' pointed out that I didn't follow company policy by emailing and that I should've called (even though I called twice), and that he didn't appreciate the email I sent bashing his company (the email stated the same as above ... ?)  I requested service again, as my husband is extremely allergic to bees.  Bill stated that he couldn't control the elements and nature and flying insects, and that he already treated the house and also used a powder that will last "forever & forever". He then also advised he removed a nest last time he came out. I questioned why I wasn't provided a follow-up to that visit, and Bill told me that I should've called them if I wanted to know what was done.  The phone conversation was very demeaning as Bill continued to call me names (rude, hag, ignorant, stupid, etc) anytime I would question his service, product or warranty. Bill also stated that I treated his employees badly which he could not give an example of (as the technicians that came to the house were very nice and respectful and did a great job, and the gentleman on the phone was friendly both times - so had no reason to be rude).  I have never been spoken to so negatively for a service that I paid for.  I will never use them again and definitely will not refer them to anyone. Which is a shame as everyone else was extremely nice, but Bill is just rude.   I am sure that Bill will respond negatively to this review (as he has others), but I'm not a liar (though he will call me such) and I am not difficult to deal with.  I give respond when deserved and will provide a good review for a job done.  Truthfully, I was scared to post a review as I am afraid of retaliation from this company (as they know my name & address) - but I do not think it is right to be treated this way, and others need to be aware.

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