Best basement waterproofing pros near Bally, PA

"First attempt at remediation was disappointing, but subsequently a more aggressive effort was made. I must say I was pleasantly surprised at the level of customer service and concern. In a time when warranties and customer satisfaction are just lip service, it is a refreshing experience to deal with a company that values its customerâ s concerns. I would recommend you consider Once And Done for your basement waterproofing needs.."

"Super professional, efficient, and great finished product. Weâ re very happy with the work and would definitely recommend this company to anyone looking for a basement waterproofing system."

"I had a serious basement flooding problem. I had my basement waterproofed 2 times. it didn't work! Basement Waterproofing Specialists installed a commercial drain system and after 2 years I have never had a drop of water they are AMAZING, thank you Basement Waterproofing specialists YOU ARE THE BEST!"

"Dave with 2 other workers were prompt and efficient. They came when they said they would and finished everything in 2 days. Everything looks fantastic because they protected my personal space with a plastic shield and cleaned everything up. Dirt and rubble was hauled away and they even sprayed my walkways outside. They installed the basement system and connected all my outside downspouts. I would highly recommend Highlander to anyone who needs waterproofing because they went above and beyond to make sure I was happy."

"Turned out I did not need a waterproofing pro but they were very prompt in returning my email."

Here at Zoom Drain, we are best known for fast response times and our ability to provide focused solutions to drain & sewer problems. If you are having issues or planning for future maintenance, call us now at 610-628-3360 for a FREE on-site estimate. From sinks, toilets and tubs to main lines and sewers, our team of drain & sewer professionals are ready to provide you with fast, expert services.

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Positive: Punctuality, Quality, Responsiveness, Cleanly,Value Excellent experience with Tru Basement Waterproofing Inc."

"Basement has been completely dry since the repairs despite torrential rains.
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"My experience working with Basement Gurus, especially Phil Thistle, was fantastic. Phil and the crew were very thoughtful and responsive from the moment I called basement gurus until the moment my installation in my basement was complete. I greatly appreciated how dedicated Phil was in answering my questions and checking in with me regularly about my concerns and how the job was going throughout the entire process. Would definitely recommend basement gurus for your waterproofing needs!"