Comfort Basement

"Thank you for the kind review! It was a pleasure servicing you."

"We greatly appreciate the positive feedback! We are proud of our work and are glad we have shown you excellent customer service. Please keep us in mind for all your basement waterproofing needs."

"Thank you for your feedback and illustrating your version of what occurred on the date of inspection. I have a strong belief that there is no such thing as negative feedback. All feedback can be used to improve our business operations. If there were no errors then there would be no room for progress. Please consider that we have been able to maintain an A rating on Angie’s List for 3 years continuously because we value our customers and treat them all with respect. I am able to take accountability for the inconvenience that transpired. According to company policy, if you are not the home owner, the Free Inspection does not apply. There should have been a $350 charged for the inspection. I made the mistake and it was not with malicious intent, most of my calls are from actual home owners and situations such as yours are rare. The conversation we had was somewhat vague; as I was told about the real estate agent at the end of the conversation, and by then the inspection fee had slipped my mind. I understand your frustration but your accusations of unaccountability are unfair to reflect our entire company. Though I take responsibility for the misunderstanding, I insist that there was no attempt to coerce you. It was not a matter of being defensive or tricky as you implied, the inspector was just simply enforcing company policy, despite my mistake. Comfort Basement is a company that cares greatly about our customers which is why our inspector went as far as to reach the owner of the company to involve him in the misunderstanding. The owner cares and over sees all operations and often speaks to our customers directly to display our personable relationship with our clients. Once the owner extended the courtesy to call you directly to explain the inspection fee, you became irate and began to argue, and he felt as though it was best to end the conversation and not allow it to reach a level of disrespect. We perform exceptional quality work and stand by our promises. All of our positive reviews from Angie’s List verify that we are a trust worthy company for over 20 years. According to the Angie’s List community there is more weight validating our professionalism than what you have claimed to be nonexistent. In regards to our inspector asking to arrive earlier than scheduled, again that is typically not an issue for home owners who are actually home. Our inspectors travel from all parts of the tri-state County and at times traffic is unpredictable, and some appoints end early, allowing them to arrive earlier than expected but ONLY if it’s ok with the home owner. We are seldom, if ever late, usually early. I can assure you, if an appointment is scheduled, it would not be at the inspector’s discretion to cancel it. If he has to wait around, he would certainly do so. The reason that the appointment was cancelled was because you had initially declined the fee, the inspector began his route away from the appointment and it was thought to be best not to engage in any further conflict with you. I understand that the inspection fee was a disappointment to you; however, we offer some of the lowest market prices for the best quality products and services compared to our competitors. I am truly sorry for your experience but I can assure you Comfort Basements integrity is stronger than what you have implied. We base our decisions on values and morals rather than personal gain. We are still here for you if needed. “To give real service you must add something that cannot be bought or measured with money, and that’s sincerity and integrity.” –D. Adams Sincerely, Amanda Lopez Office Manager"

"Thank you for your review. Here at Comfort Basement, we set high standards and aim for perfection, so it sadden us to read that you weren't pleased with the inspector that we sent out to meet with you. Please keep in mind that we are a growing company and are always recruiting new people. Though these individuals may be fairly new, we select those who share the same commitment to reclaiming basement space with exceptional customer service. Some of our staff members have 20+ yrs experience in basement waterproofing and we suggest having one of our senior inspectors come out to reassess your home and provide you with a proposal you can feel confident about. Best Wishes, Amanda Lopez Office Manager Comfort Basement -Making your basement enjoyable :)"

"Dear [member name removed], I am sorry that you were not pleased with our price quote estimate, and I regret that we are unable to obtain your business and provide you with our services. Our pricing is a reflection of our workmanship and commitment to providing outstanding and permanent solutions to basement issues. We are not the cheapest but we are not the most expensive either; we try to maintain a pricing middle ground that fits the home owners and also provides good quality service. In this industry, unfortunately, you get what you pay for. Our exceptional reviews from customers who have hired our company in the past are a testimony to our work ethic. Our reviews have also helped us generate a great reputation through Angie's List, a reputation we intend on upholding, therefore, if you do plan on getting the work done, please let us know if there is anything we can do to help. Best Wishes and Good Luck, Amanda Lopez Office Manager Comfort Basement -make your basement enjoyable :)"

"We here at Comfort Basement take pride in providing excellent customer service. We are happy to have helped you make your basement more enjoyable. Thank you for your kind words and wonderful review!"