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Comfort Basement

Inspection - Waterproofing, Drywall - Install - For Business, Metal Roofing - Paint- For Business,

About us

Comfort Basement is a family owned & operated business that specializes in basement and crawlspace waterproofing and foundation repairs of commercial and residential properties. We use the latest technologies available for repairing wet basements and problem foundations and we offer a wide range of interior & exterior water management solutions to address each customer’s specific waterproofing needs. Throughout the years our company has established an impeccable reputation for quality workmanship and excellent service at competitive rates. Headquartered in Hatfield, Pennsylvania, and offices in Philadelphia & Marlton New Jersey, Comfort Basement is known for its trustworthiness, reliability and its consistency in providing the highest level of service and quality in basement waterproofing and foundation repairs services. We service customers in New Jersey, Pennsylvania, Delaware and Maryland. Our core values reflect every aspect of the way we conduct our business with our customers. Our belief is to always do all things in good character, integrity and excellence. Award winning. Additional address - 525 Rt 73 N Ste 104 Marlton, NJ 08053.

Business highlights

18 years of experience

Services we offer

Basement Waterproofing. French Drains-Interior & Exterior. Interior Dual Pressure Relief Systems. Crawl Space Water Filtration Installations. Moisture Protection. Rough Casting. Smooth Finish. Foundation. Wall Crack. Sump Pump Replacement & Installation. Grading. Surface Water Management. Basement Refinishing.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7113 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
9%
3
7%
2
1%
1
2%
Showing 1-25 of 113 reviews
John C.
May 2016
4.0
Yes, I recommend this pro
$5,000
unknown

Elise O.
Apr 2016
5.0
Yes, I recommend this pro
$99
unknown

Mark K.
Mar 2016
2.0
unknown

Eleanor B.
Mar 2016
4.0
Yes, I recommend this pro
$500
unknown

ANN B.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Vijayavarmn G.
Feb 2016
5.0
Yes, I recommend this pro
$1,500
unknown

Nancy B.
Jan 2016
5.0
Yes, I recommend this pro
$600
unknown

Nina S.
Jan 2016
1.0
$275
I never heard back from the company.  Extremely unprofessional.  This is the first time this has happened with an Angie's List purchase.  Now to try to get a refund.

Diane W.
Jan 2016
5.0
Yes, I recommend this pro
$99
Everything went well with the inspection, but there was no "tune-up" (whatever this was supposed to be). Employee was on time, as well as called 1/2 hour ahead to advise of his arrival time. He was courteous and professional. I certainly hope that my sump pumps continue to operate for several more years, but I would not hesitate to call this company if there is a problem.

DANIEL M.
Jan 2016
5.0
Yes, I recommend this pro
$50
unknown

Joan F.
Dec 2015
5.0
unknown
Response from Comfort Basement

"Thank you for the kind review! It was a pleasure servicing you."


Charlie B.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from Comfort Basement

"We greatly appreciate the positive feedback! We are proud of our work and are glad we have shown you excellent customer service. Please keep us in mind for all your basement waterproofing needs."


L Robert S.
Nov 2015
4.0
Yes, I recommend this pro
$4,000
unknown

Justice W.
Nov 2015
1.0
$2,500
Amanda, the scheduler for this company scheduled an estimate for a foundation repair on 11/20/15 and shortly after I emailed a copy of an engineer's report and general inspection for this home (a cash purchase) I intend on settling on later this month. Today (11/21/15), the estimator called at 12:30pm to ask if we could meet earlier.  At that time, I told him he would have to contact the real estate agent to confirm with him because I don't have access to the home and that he is traveling a long distance from New Jersey.  I told him that he should have that person's phone number and email address because Amanda had CC'd confirmations to us both the day before.  Following, the estimator called back with the owner on the phone saying that since I don't own the property there would be a fee for the estimate.  I explained that this was a precarious situation because this was not noted the day before and that I felt they were coercing me into a fee (that is easy for me to pay because I am purchasing the home for cash and an engineer has already assessed this minor foundation concern). The estimator then contacted the owner who indicated I could either pay the fee or cancel the appointment. I noted I would pay the fee but report the incident on Angie's List.  The company replied saying in that case they are not coming at all and the owner and estimator disconnected the call.  I am stunned by how they react to accountability.  That is, be wary because this company appears to get defensive and engages in tricky practices. I can see a situation where they convince consumers to buy product and then coerce you into more product and disappear after you ask questions, present logic or hold them accountable.  I would try other rated foundation companies and avoid this one at all costs. They seem friendly and promise discounts, but as a consumer, this isn't worth it when working with someone who treat customers so unprofessionally.  In this case, it did not matter that they made a commitment, they completely disregarded that commitment using a fee that I was willing to pay as an excuse.  Again, they called to ask if I could meet earlier (making it convenient for their schedule), tried to coerce me into a fee (which was never mentioned before but that I gladly offered to pay), then disconnected the call and ignore my call (sending it to voicemail) thereby cancelling/no show just 1.5 hours before the commitment.  PLEASE AVOID THIS COMPANY ESPECIALLY IF YOU'RE LOOKING FOR A PROFESSIONAL AND COMMITTED COMPANY. I've owned several homes and am committed to quality work and have used Angie's List for 6-7 years and I have never encountered this before, AVOID AVOID AVOID.  Try at least 7 other highly rated companies before taking the RISK of working with this one. 
Response from Comfort Basement

"Thank you for your feedback and illustrating your version of what occurred on the date of inspection. I have a strong belief that there is no such thing as negative feedback. All feedback can be used to improve our business operations. If there were no errors then there would be no room for progress. Please consider that we have been able to maintain an A rating on Angie’s List for 3 years continuously because we value our customers and treat them all with respect. I am able to take accountability for the inconvenience that transpired. According to company policy, if you are not the home owner, the Free Inspection does not apply. There should have been a $350 charged for the inspection. I made the mistake and it was not with malicious intent, most of my calls are from actual home owners and situations such as yours are rare. The conversation we had was somewhat vague; as I was told about the real estate agent at the end of the conversation, and by then the inspection fee had slipped my mind. I understand your frustration but your accusations of unaccountability are unfair to reflect our entire company. Though I take responsibility for the misunderstanding, I insist that there was no attempt to coerce you. It was not a matter of being defensive or tricky as you implied, the inspector was just simply enforcing company policy, despite my mistake. Comfort Basement is a company that cares greatly about our customers which is why our inspector went as far as to reach the owner of the company to involve him in the misunderstanding. The owner cares and over sees all operations and often speaks to our customers directly to display our personable relationship with our clients. Once the owner extended the courtesy to call you directly to explain the inspection fee, you became irate and began to argue, and he felt as though it was best to end the conversation and not allow it to reach a level of disrespect. We perform exceptional quality work and stand by our promises. All of our positive reviews from Angie’s List verify that we are a trust worthy company for over 20 years. According to the Angie’s List community there is more weight validating our professionalism than what you have claimed to be nonexistent. In regards to our inspector asking to arrive earlier than scheduled, again that is typically not an issue for home owners who are actually home. Our inspectors travel from all parts of the tri-state County and at times traffic is unpredictable, and some appoints end early, allowing them to arrive earlier than expected but ONLY if it’s ok with the home owner. We are seldom, if ever late, usually early. I can assure you, if an appointment is scheduled, it would not be at the inspector’s discretion to cancel it. If he has to wait around, he would certainly do so. The reason that the appointment was cancelled was because you had initially declined the fee, the inspector began his route away from the appointment and it was thought to be best not to engage in any further conflict with you. I understand that the inspection fee was a disappointment to you; however, we offer some of the lowest market prices for the best quality products and services compared to our competitors. I am truly sorry for your experience but I can assure you Comfort Basements integrity is stronger than what you have implied. We base our decisions on values and morals rather than personal gain. We are still here for you if needed. “To give real service you must add something that cannot be bought or measured with money, and that’s sincerity and integrity.” –D. Adams Sincerely, Amanda Lopez Office Manager"


Erika W.
Nov 2015
5.0
Yes, I recommend this pro
$99
unknown

Patricia B.
Nov 2015
5.0
Yes, I recommend this pro
$4,400
unknown

Roberta G.
Oct 2015
3.0
unknown
Response from Comfort Basement

"Thank you for your review. Here at Comfort Basement, we set high standards and aim for perfection, so it sadden us to read that you weren't pleased with the inspector that we sent out to meet with you. Please keep in mind that we are a growing company and are always recruiting new people. Though these individuals may be fairly new, we select those who share the same commitment to reclaiming basement space with exceptional customer service. Some of our staff members have 20+ yrs experience in basement waterproofing and we suggest having one of our senior inspectors come out to reassess your home and provide you with a proposal you can feel confident about. Best Wishes, Amanda Lopez Office Manager Comfort Basement -Making your basement enjoyable :)"


Lydia W.
Oct 2015
5.0
Yes, I recommend this pro
$1,775
I am very relieved! A day or two after my foundation crack was sealed a brutal storm occurred.  I'm happy to report that there was not one drop of water in my basement.

Dora W.
Oct 2015
5.0
Yes, I recommend this pro
$49
Mr. John O. arrived on time and alerted me prior to his coming by phone. John went around the basement and inspected the walls and windows for moisture penetration, and signs of deterioration. He listened to my concerns and wrote a report and recommended an indoor french drain installation based on his professional judgment of the situation.
I received the report with a schematic of my basement and his assessment as a pdf on email. He included a detailed estimate for the work proposed.
I feel that I got a report and an hour of evaluation for $49 and it is fair.

Karen H.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Lisa Y.
Sep 2015
2.0
$50
unknown
Response from Comfort Basement

"Dear [member name removed], I am sorry that you were not pleased with our price quote estimate, and I regret that we are unable to obtain your business and provide you with our services. Our pricing is a reflection of our workmanship and commitment to providing outstanding and permanent solutions to basement issues. We are not the cheapest but we are not the most expensive either; we try to maintain a pricing middle ground that fits the home owners and also provides good quality service. In this industry, unfortunately, you get what you pay for. Our exceptional reviews from customers who have hired our company in the past are a testimony to our work ethic. Our reviews have also helped us generate a great reputation through Angie's List, a reputation we intend on upholding, therefore, if you do plan on getting the work done, please let us know if there is anything we can do to help. Best Wishes and Good Luck, Amanda Lopez Office Manager Comfort Basement -make your basement enjoyable :)"


Donald A.
Sep 2015
5.0
Yes, I recommend this pro
$49
.

Suzanne B.
Sep 2015
5.0
Yes, I recommend this pro
$49
.

KATHLEEN S.
Sep 2015
5.0
Yes, I recommend this pro
$5,800
unknown
Response from Comfort Basement

"We here at Comfort Basement take pride in providing excellent customer service. We are happy to have helped you make your basement more enjoyable. Thank you for your kind words and wonderful review!"


Kathryn M.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 113

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Comfort Basement is currently rated 4.7 overall out of 5.
Comfort Basement accepts the following forms of payment: CreditCard
Yes, Comfort Basement offers free project estimates.
No, Comfort Basement does not offer eco-friendly accreditations.
No, Comfort Basement does not offer a senior discount.
No, Comfort Basement does not offer emergency services.
No, Comfort Basement does not offer warranties.

Contact Information

1250 Bethlehem Pike, Ste S #304, Hatfield, PA 19440

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