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"I’d like to start by saying that we have definitely had our share of less than positive experiences with contractors. We rarely write negative reviews, however, as we tend to prefer to give people the benefit of the doubt and know that small businesses are struggling in the current environment. That said, we felt it necessary to provide feedback on our experience with Jason and his crew. We hired him in part because of the seemingly positive feedback we read on the site. We are honestly not sure how or why that feedback was so positive, but it lured us into a business relationship that we now very much wish we hadn’t. To say this was a negative experience would be an understatement. We hired Jason and his crew to do two projects. One, to remove existing tile and re-tile our foyer, and two, to repair a number of tiles (less than 10) that were coming up in our kitchen. We had purchased all the tile, and in our estimate, were quoted four days from start to finish for both projects. Jason and his crew started on a Monday, and by his original plan, should’ve been done by Thursday or Friday of that week at the latest. That was not the case. We noticed quickly that Jason‘s crew is actually outstanding— but he unfortunately is not. He is negative, complains constantly about the tile industry and the scope of work, and to put it mildly, does sub-par work. He left our house in complete disarray for a four day weekend because he chose not to return on schedule to finish the foyer as promised. Paper was taped all over the floor all throughout the house (with tape that left sticky residue everywhere rather than something like painters tape), tile dust was everywhere, grout haze was still dried all over the foyer tiles— it was a disaster. He even used the wrong tape when he covered our smoke detectors with plastic, which ripped paint off of the freshly painted ceiling. There are at least five places where paint now needs to be touched up. The project ended up taking Jason over two weeks, where he was in our house approximately nine days, and he never actually finished the job. Every day he arrived, he would come to our house, say that he needed supplies (how, as an expert in the tile industry, you do not have the standard spacers, etc. that are required to do every job is shocking to us) would drive 45 minutes to a tile store, disappear for a few hours, and then come back sometime in the afternoon. The job stretched on and on, and each day as we inspected the work, we would have to ask Jason to come back to fix the issues he had spent all day working on the day before. The tile he laid in the kitchen was the most uneven and poor craftsmanship we have ever seen. Every tile was uneven visually and stuck out in sharp points because of the mismatch. We asked Jason to come back and rip the tiles he had just put down back up and redo them. In doing so, he used double the tile we had bought. He then went on to grout the replacement tiles in the kitchen and within 12 hours, all of the grout was cracking and coming up all over our floor. He muttered some thing about “using the wrong tile grout“ and at that point, we were so done with the experience that we told him not to come back. Icing on the cake? He tried to charge us an extra $500 for the wood transitions that he “had to make,” but were included in our original quotation. In short, we highly advise that you do your research and exercise extreme caution before you hire Jason to do any work. In our experience, he will not arrive consistently, the estimate for the timeline will be completely different than you will experience, and for a tile expert, he seems to know very little about the actual process for laying tile. The unfortunate piece is, like we said, his crew does an exceptional job. He does not. We were left with an incomplete job that we paid A LOT for. Hire at your own risk."

"Our end-to-end experience with Floors By Napoli was amazing! I never write reviews but needed to recognize their outstanding service and quality work. Carmen was extremely responsive to our request for assistance and even responded while on vacation. He listened, adjusted his solution to meet our needs and was sensitive to our budget. He was accessible throughout the project and made sure that the work was exceptional. He committed to a timeline and delivered the highest quality product exactly as we agreed. I cannot say enough good things about this business!"

"Friendly, Efficient & Professional service!"

"Great job!"

"Done well and done quickly"

"Terry did a great job. I trusted Terry to install my floors before I moved in and he worked on the project while I was out of town. He went the extra mile to pick up the materials himself. I really appreciate his efforts."

"Jack responded promptly to my inquiry. When I had to postpone my install due to a family health issue, Jack & Andrea were accommodating and the job was done later. The two installers answered my questions, listened to what I wanted, and did a quality job. And...the total cost was less than another estimate I got."

"Excellent !! These men worked hard to make the job come out to our satisfaction. Would definitely recommend their work."