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"Perfect—we couldn’t be happier. The whole team was wonderful!"

"In October, 2020, National Heating & Air Conditioning installed a Carrier brand ductless heat pump/mini-split system in our home, including 1 heat pump, 3 heads, and 3 hand-held remote controls for $6,992.00. We were told it would offer us “zone control.” and to “set it and forget it.” Within a month of installation, the system was malfunctioning; all heads produced heat any time one head called for heat meaning, no zone control. After the technician and Rick Milne, the “Comfort Consultant” from National confirmed the unit was not operating properly, they suggested we would need wall mounted thermostats installed to fix the problem. We wanted the system to work as we were told it would work, with the remotes that came with the system. We opened a claim/complaint with Carrier. Rick and Len Winkler, the Carrier Service Tech Mgr. began contradicting themselves by suddenly saying the system was working “exactly as it is engineered to work” while simultaneously saying the only solution to the “problem” was “wall-mounted thermostats” that they would “not charge us to ‘buy’ or have installed.” After 5 months of gas-lighting, giving us the runaround, we insisted they “repair, replace or remove the defective system and refund us.” They chose the later—and this is after Rick gave us his word that he’d “do whatever it took to get the system working properly.” On the day of removal, they tried to have us sign a customer satisfaction guarantee that was not given to us on the day of installation that said if we were not 100% satisfied with the system, they would remove it. When we suggested they should have given us that agreement to sign the day of installation, we were met with more gaslighting, telling us the reason for that was because they were not doing paperwork during COVID. NOTE: They had no problem doing the paperwork on the day of installation for receipt of payment for the system, and giving us the owner’s manual that told us exactly how the system should work. We now have a DAIKIN brand ductless heat-pump with 1 heat pump, 3 heads, 3 hand-held remotes, fantastic zone control, and exceptional customer service from another local Heating & Air Conditioning provider who has received the “Best of The Best” award several years in a row, for obvious reasons! Daikin offers a far superior warranty on BOTH parts AND labor—twelve years on both! Every extra penny we spent has been worth the difference to have a properly operating system and to have prompt response time to all forms of communication!"

"In 2021 they replaced the main pan and said the new pump that was installed would take care of the water and the drain that was on the pan would not be necessary so they disconnected it. When they came out on Saturday before the 4th of July Hunter said the secondary pan had filled up because the 4x4 that the machine was sitting on had tipped so the top pan had tilted and water went into the second pan which didn't have a drain destroying the ceiling again. Hunter also said he straightened the 4x4 and cleaned the second pan and looked at the old disconnected drain. He suggested we have someone come instal a new drain and strap the machine to the 4x4. He said the pump should work until I had those things done. I came home late Sunday to a hugh puddle of water and a bigger wet spot on the ceiling. Now my ceiling has twice as much to be repaired and also the floor is probably ruined! My homeowners insurance is hopefully going to pay for the damage but I have to pay a $1000 deductible besides the $290 I paid on the 2nd. I will never use them again and would not recommend them either!"