Get matched with top window shutter pros in Warren, OR

"They are very responsive and professional. Their work was excellent!"

"Lynn Lapping, one of the sales representatives, came to my house, measured the windows and the next day sent me a quote for blinds (Hunter Douglas Applause Line). During that first visit, she was friendly and provided answers to all of my questions. Two weeks later, I contacted her to come by and measure three kitchen windows, as I am planning to put roman shades in them. Lynn came by, but she seemed off, she was rushed, impatient and a bit rude. I had recently received a quote for drapes from another company and I asked her if she thought the prices were reasonable for the type of drapes. She was annoyed and told me that I should had ask her to measure those windows during her first visit to get a quote for drapes.  However, at that time, I had no plans to put drapes there so I could not have planned for it. I ignored her demeanor and attitude, we all have bad days, and so I assumed she was simply having a bad day.
I wanted to place a deposit for the blinds on the spot but she locked herself out of their system and she could not process my payment. She told me that someone would call me to get my credit card information, but no one ever did. I called her the next day to ask for the final quote and make sure everything was ready to go, she told me she would get the quote to me later that evening or the next day. She never did. I called the following day and left a voice mail for Lynn. The office manager e-mailed me to let me know that Lynn would be out of the office due to a family emergency and that she would contact me the following week to place the order. I e-mailed her back and ask her if someone else could help me with the order as I did not want to delay the process an additional week (lead time is three to four weeks). She told me that John the company owner would contact me to process the order. All of these e-mails were exchanged on a Wednesday. The weekend came and the owner never e-mailed or called me. On Monday I e-mailed the office manager to ask if someone would be calling me to process the order. I also ask her to let me know if they could not process my order so that I could find another provider. I received the following e-mail: "We apologize for the delay. Due to the scheduling conflicts with our designers, we will not be able to assist you with your order.  We apologize for any inconvenience this has caused." 
While I understand that family emergencies do happen, it does not make sense for a business to stop because one of their employees is unavailable. I am happy that my order did not get process through this company; I can get Hunter Douglas blinds for the same price with other providers. What would have happened if I had trouble either with the delivery, installation or quality of the blinds and Lynn was not available to handle those situations? Again, business continuity is a must for a company to be successful, business can not stop for one employee. 

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"I had a great experience with Lifetime Windows and Doors. I worked with Matt to purchase and install a new front door. I love my door and the accent glass, price was as expected, installation was smooth, good communication, and everyone is so nice. I would work with Lifetime again for future needs."

"Matt is amazing. We had several projects and he did a great job with everything. Installed a door, reframed another, perfectly installed a large mirror and several others. He's polite, respectful of the work area, and talented. Highly recommended and would hire him again."

"Broken Top Window Coverings did a great job of putting in custom shutters for my sky lights at a 30 degree angle (not easy to do) and installing a Hunter Douglas custom shutter configuration for my Master Bedroom large high-arch window. Totally professional, expert engineering/installation, and very responsive to unique customer needs. I am hiring them again to do another custom shutter installation."

"no problems, prompt, good quality"

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I exchanged emails and pictures in advance of my appointment, and got some details about what to expect including the names of both workers. The workers arrived a bit early (so much better than late:-), I showed them what I needed, and one person started the work while I went to the hardware store with the other fellow to purchase the materials needed.

There was one drywall project that I thought would require an expensive repair. Instead, they fixed it easily and I was thrilled. 

They fixed a crooked cabinet in my kitchen that had been driving me crazy.

 They replaced door trim and added baseboard trim to several rooms, including the kitchen. After they left I discovered that they'd actually moved the refrigerator and put trim on that portion of floor too! I didn't even think to request this and was so happy to see it. Clearly, they take their work seriously and wanted to do the best job possible, but this was above and beyond and I'm so happy!

I'd purchased a block of hours at a discount from Angie's list, and they finished my tasks a few minutes early. So they offered to do a few other minor things instead of packing up immediately. Wonderful!

I am so very pleased with this company. I would absolutely use them again and would recommend them to anyone. The work they did for me was simple, but given the level of quality and attention to detail, I'd trust them with something larger without hesitation.

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"I bought a Angie's List deal.  Colonial told me that I was outside of their service area and they would not be able to honor it.  No work was performed.  I applied for and received a full refund from Angie's List.
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"They went above and beyond to ensure I was happy with all their work."

"Great troubleshooting and advice.  Thanks!
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