Get matched with top window shutter pros in Warren, OR

"Did professional work. Clean and flawless. Helpful in Identifying potential future issues as well"

"Lynn Lapping, one of the sales representatives, came to my house, measured the windows and the next day sent me a quote for blinds (Hunter Douglas Applause Line). During that first visit, she was friendly and provided answers to all of my questions. Two weeks later, I contacted her to come by and measure three kitchen windows, as I am planning to put roman shades in them. Lynn came by, but she seemed off, she was rushed, impatient and a bit rude. I had recently received a quote for drapes from another company and I asked her if she thought the prices were reasonable for the type of drapes. She was annoyed and told me that I should had ask her to measure those windows during her first visit to get a quote for drapes.  However, at that time, I had no plans to put drapes there so I could not have planned for it. I ignored her demeanor and attitude, we all have bad days, and so I assumed she was simply having a bad day.
I wanted to place a deposit for the blinds on the spot but she locked herself out of their system and she could not process my payment. She told me that someone would call me to get my credit card information, but no one ever did. I called her the next day to ask for the final quote and make sure everything was ready to go, she told me she would get the quote to me later that evening or the next day. She never did. I called the following day and left a voice mail for Lynn. The office manager e-mailed me to let me know that Lynn would be out of the office due to a family emergency and that she would contact me the following week to place the order. I e-mailed her back and ask her if someone else could help me with the order as I did not want to delay the process an additional week (lead time is three to four weeks). She told me that John the company owner would contact me to process the order. All of these e-mails were exchanged on a Wednesday. The weekend came and the owner never e-mailed or called me. On Monday I e-mailed the office manager to ask if someone would be calling me to process the order. I also ask her to let me know if they could not process my order so that I could find another provider. I received the following e-mail: "We apologize for the delay. Due to the scheduling conflicts with our designers, we will not be able to assist you with your order.  We apologize for any inconvenience this has caused." 
While I understand that family emergencies do happen, it does not make sense for a business to stop because one of their employees is unavailable. I am happy that my order did not get process through this company; I can get Hunter Douglas blinds for the same price with other providers. What would have happened if I had trouble either with the delivery, installation or quality of the blinds and Lynn was not available to handle those situations? Again, business continuity is a must for a company to be successful, business can not stop for one employee. 

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"I needed some interior doors replaced - prepping the house to be listed. Other installers I contacted had zero availability. Matt fit me into his busy schedule and completed the job in one day. This included replacing a non-standard size bathroom door with a slightly larger standard size. Matt made it happen seamlessly - he did amazing work on short notice at a reasonable price. On time, pleasant and just gets the job done. Would recommend him to anyone needing finish carpentry and will definitely hire again."

"Broken Top Window Coverings did a great job of putting in custom shutters for my sky lights at a 30 degree angle (not easy to do) and installing a Hunter Douglas custom shutter configuration for my Master Bedroom large high-arch window. Totally professional, expert engineering/installation, and very responsive to unique customer needs. I am hiring them again to do another custom shutter installation."

"They did a terrific job. They are very good. Everything was very functional except for the dimensions."

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•  The company was excellent!  They did everything I asked for and a little more.  They were prompt and extremely polite.  They  were wonderful and I would highly recommend them to anyone!  They gave me what I call excellent customer service.

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"We purchased a Big Deal and Tom came out to assess our barn, even though it wasn't a post and beam barn.   He gave a thorough review of our barn and pointed out areas that needed work.   Tom and Brad were very easy to work with and were always quick to respond to any questions.   They provided an estimate within a day, and even with a full summer schedule, they were on target for the estimated start date and finish time.   We felt very confident in their work and would use them again.
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"Overall, the project went very well. Mark was great to work with - he totally got the vision for the bathroom update. The work involved moving plumbing, moving electrical, replacing a window, replacing the tub, retiling the shower, retiling the floor, putting up drywall, installing a new countertop Travis is a wizard with a tile saw, and I must say that the quality and workmanship; is unmatched. While the bulk of the work was being performed, Mark & Travis were right on point - it was great to see progress being made every day. They were also totally respectful of the living space and in general, great guys. If there's a sour note in this symphony, it's that the last 5% of the job (installing the window, minor finishing touches) took about as long to complete - 4-5 weeks - as the major work did. The project started in July 2015 and wrapped up in early October, though the bathroom was totally functional (i.e. 95% done) by Labor Day. After Labor Day it was difficult to get in contact with Mark and schedule the final work; a situation in which I think any customer/contractor might find themselves in at the end of a project, as I imagine he had other jobs to ramp up and manage during that time."

"They did a very good job, and they were careful not to damage siding or surrounding landscaping.   Cleaned up the work area each day, and upon completion left the area looking better than before the work started.   The best part -- no more leaking water in our basement.   I waited to write this review until we had been through a couple period of heavy rain.   Thanks Q!
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"I sent pictures of my space, and talked with a designer on the phone. 
But it was near the holidays and due to time constraints by the designer
and by myself, we never got back together for suggestions.  After so much time had passed, and the deal had expired, I just never contacted them again."