Get matched with top window shutter pros in Warren, OR

"They are very responsive and professional. Their work was excellent!"

"Lynn Lapping, one of the sales representatives, came to my house, measured the windows and the next day sent me a quote for blinds (Hunter Douglas Applause Line). During that first visit, she was friendly and provided answers to all of my questions. Two weeks later, I contacted her to come by and measure three kitchen windows, as I am planning to put roman shades in them. Lynn came by, but she seemed off, she was rushed, impatient and a bit rude. I had recently received a quote for drapes from another company and I asked her if she thought the prices were reasonable for the type of drapes. She was annoyed and told me that I should had ask her to measure those windows during her first visit to get a quote for drapes.  However, at that time, I had no plans to put drapes there so I could not have planned for it. I ignored her demeanor and attitude, we all have bad days, and so I assumed she was simply having a bad day.
I wanted to place a deposit for the blinds on the spot but she locked herself out of their system and she could not process my payment. She told me that someone would call me to get my credit card information, but no one ever did. I called her the next day to ask for the final quote and make sure everything was ready to go, she told me she would get the quote to me later that evening or the next day. She never did. I called the following day and left a voice mail for Lynn. The office manager e-mailed me to let me know that Lynn would be out of the office due to a family emergency and that she would contact me the following week to place the order. I e-mailed her back and ask her if someone else could help me with the order as I did not want to delay the process an additional week (lead time is three to four weeks). She told me that John the company owner would contact me to process the order. All of these e-mails were exchanged on a Wednesday. The weekend came and the owner never e-mailed or called me. On Monday I e-mailed the office manager to ask if someone would be calling me to process the order. I also ask her to let me know if they could not process my order so that I could find another provider. I received the following e-mail: "We apologize for the delay. Due to the scheduling conflicts with our designers, we will not be able to assist you with your order.  We apologize for any inconvenience this has caused." 
While I understand that family emergencies do happen, it does not make sense for a business to stop because one of their employees is unavailable. I am happy that my order did not get process through this company; I can get Hunter Douglas blinds for the same price with other providers. What would have happened if I had trouble either with the delivery, installation or quality of the blinds and Lynn was not available to handle those situations? Again, business continuity is a must for a company to be successful, business can not stop for one employee. 

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"I had a great experience with Lifetime Windows and Doors. I worked with Matt to purchase and install a new front door. I love my door and the accent glass, price was as expected, installation was smooth, good communication, and everyone is so nice. I would work with Lifetime again for future needs."

"Matt is amazing. We had several projects and he did a great job with everything. Installed a door, reframed another, perfectly installed a large mirror and several others. He's polite, respectful of the work area, and talented. Highly recommended and would hire him again."

"Broken Top Window Coverings did a great job of putting in custom shutters for my sky lights at a 30 degree angle (not easy to do) and installing a Hunter Douglas custom shutter configuration for my Master Bedroom large high-arch window. Totally professional, expert engineering/installation, and very responsive to unique customer needs. I am hiring them again to do another custom shutter installation."

"They did a terrific job. They are very good. Everything was very functional except for the dimensions."

"The team was very knowledgeable about how's and why's about my home and tasks they performed as well as offering suggestions and ideas.  They were very professional and creative with their suggestions.  Very impressed with the skill set and all around good people.
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"Brad and his dad were great. They were always at the job on time. They kept me informed each day during the entire project. They are certainly experts with old houses and were happy to explain what they were doing and why. I would certainly have them back when we replace the front doors if we find the sill is rotted. Great guys. Great job."

"It went amazingly. Mark is a fantastic worker, and he spent weekends driving up and doing a remarkable job of finishing. He gave us an estimate up front and was very willing to work with our schedule, and then held to that. The most remarkable thing about Mark though, is his personality and attention to detail. Finishing work takes a very detail-oriented person, and he had the experience to make that work go quickly. In addition, he was willing to talk us through the process so that we understood what was going on and even learned how to lay a little wall tile ourselves for future projects! He also went above and beyond, helping us to hang a duct hood and make a few decisions about how to hide some ducting. And when we weren't sure about what would look best, he was ready with a recommendation that we were more than happy to take - and every recommendation ended up looking beautiful. As well as putting up the subway tile back splash, he created a surround for the window and some of the doorways that needed new trim. So he's got carpentry skills in addition to the fine detail and finishing work. I couldn't be happier with our decision to hire Mark. He's worth every cent if you want the job done right the first time. His ability to do whatever is needed to finish the job, and do it right, makes him a valuable person to have helping you out."

"My experience turned out fine.  They seemed very thorough and they were very low key. There was no pressure to do any additional services. I thought they did a good job."