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"Replaced the toilet tank plumbing. The technician was here less than 4 hours after my call to them. Service technician was polite, respectful and complete the work in a very short time. I’ll call them again for any plumbing issues. Customer service/dispatch commuted timely and clearly with me at all times."

"There aren't enough superlatives to properly rate this company. My wife and I are Realtors. So we deal with a lot of plumbers, electricians, etc. Axiom is far and away the best in all areas - friendliness, competence, experience, pricing, honesty, promptness - you name it. Our main drain line was clogged. After 3 different plumbers failed to fix the problem, Rob Evans of Axiom PDX found the clog and fixed in less than an hour. Rob saved us thousands of dollars in bogus repairs that had been proposed by the other plumber. Unless I am forced, I will never use or recommend a plumbing services company other than Axiom PDX. You won't be sorry (and you really might be sorry if you run into one of those big company scammers who almost got us)."

"Jose put in a new water heater for me because mine was leaking out of the bottom. He showed up In a timely manner and the price was very good compared to other plumbing companies, I love the work and service he did and he is definitely going to be my go-to plumber from now on."

"I had Henco help with my new home water conditioner installation(pre-brought from Pentair). The job was done super well and the guys(Nolan and Zack) who came out were very professional and willing to explain all the little details about what I needed to know about the system and the plumbing work. I am glad I hired Henco, and I will definitely go back to them if any plumbing job is needed in the future."

"The plumber called to explain the process and had such a great personality. Positive energy and friendly."

"Clearwater Construction services was a great company to work with. CJ was attentive and communicative which is hard to find in this business. Every person that came out was polite and cleaned up very well. The subs they used were top notch and I would use any of them again. They did what they said they would do and did it on time. We were so impressed how they cared for the house while working on it. They treated it like their own. I highly recommend them for any work they can do and I will use them again when needed."

PipeWrench Plumbing is a locally owned & operated Portland plumbing company with the best repair & installation rates in town. Our plumbers in Portland are fully licensed, bonded, and insured to ensure safe, code-compliant work every time. We tackle the dirty and smelly jobs with pride and precision so you can rest easy. Primary Plumbing Services: Plumbing Repair Leak Detection & Repair Pipe Repair & Repiping Emergency Plumbing Services Clogged Drain Cleaning Water Heater Repair & Installation Tankless Water Heaters Toilet Repair & Installation Plumbing Fixture Installation Kitchen & Bathroom Plumbing Remodels New Construction Plumbing Commercial Plumbing Services Gas Line Plumbing Laundry Room Plumbing Shower & Bathtub Installations

"Salesman Richard was great. Customer service needs to be more accurate in helping. Installers Andrew, TreCory, Tanner, Garrett were awesome friendly and helpful knowledgeable. Kept me informed of everything. Fast and clean up was good. Appreciate all they did I am sure I am going to very happy with the results. Plumber was very efficient appreciated his accuracy passed the inspection."

"Got a scheduling call from an actual person; a plumber was out within a few hours to fix the problem"

"We were collecting quotes from various local vendors of water softeners, due to some long-standing issues with our water.
Nathan from Shiloh came out to look at our water and location and make recommendations. We were looking for a full install (we did not previously have a water loop to hook up to so needed that also.)
He ran what looked like a comprehensive group of tests, from a branded kit (Shiloh are a Kinetico brand dealer), on our kitchen faucet water. We received the results as part of our quote, at the end of the visit.
He did look around the property, especially the garage where the unit would be installed.
The visit concluded with two recommendations (one higher, one slightly lower cost) in the region of $4,500, to include the softener, a reverse osmosis system and installation (including the loop).
I received an email a few days later saying that they would not do the loop installation as they were not qualified and that I needed to have my own plumber to do the loop. Having to gather new quotes for this aspect highlighted the fact that it would be a further few hundred dollars to get the loop in and I was surprised that Shiloh would only make minor discounts from their original bill, despite no longer doing a major part of the install (the loop).
While I figured out getting the loop installed, I contacted other vendors during the pause. By the time I had spoken with other water professionals, I had learned a lot more about the industry and had a rough idea of the true costs of water softeners.
I won't speak too much on the brand Shiloh sell but they are the most expensive and promote features that were (in our case) available for less elsewhere or unnecessary (twin tanks, water-powered).
I also did what everyone getting water treatment must do before ever talking to a vendor - namely, have the water tested by a professional, independent lab. This proved very interesting as just about every vendor I dealt with had completely different results to the lab test and this can make a huge difference in what equipment or settings you would need.
Shiloh's results were definitely wrong on the iron content and pH. These are important - in fact, when I mentioned their pH result to the lab, they thought I would be lucky to have any faucets left as it would have been highly acidic! Shiloh are probably no different to the other vendors and they likely can't match the test results of a professional laboratory on a home visit but remember not to put too much stock in these vendor tests.
In the end, I told Shiloh I would not be doing business with them. I went with a local, independent water treatment company who had installed the community well and knew our water very well. They also put it in for half the price of the Kinetico system and their original quote had even included installing the loop which Shiloh would not do. As it happened, we already had the loop put in by our plumber and so the installer discounted the bill accordingly - again something Shiloh reluctantly did by a fraction in their quote.
Nathan seemed surprised when we said we were not interested in dealing with them any more. He requested feedback on why and seemed to think it was just because they would not put the loop in. Really that part was the beginning of me learning more about the science, business and practices and once I could see how all the vendors stacked up, Shiloh were out of the running because their units were too expensive, yet virtually did the same as units half their price or had features that were superfluous or not as impressive as marketed. Additionally, Nathan attempted to tack on things like "mileage fee" to the original quote which is something we don't stand for and for that alone, we would have ceased dealing with Shiloh.
Shiloh are not alone in selling high priced water treatment equipment but if you truly compare systems and don't fall for the glossy brochures and slick advertising, there are equivalent systems out there which will do the same job for much less. Remember to get several quotes and include an independent dealer who can assemble a unit from common (not proprietary) parts so you can see the wide range of prices. Most of all, get your water independently tested and compare it to the vendor tests.

01/07/14 I've amended my review and changed the overall rating from a D to a C. Shiloh had recommended an iron filter and my installer didn't think one necessary. However, their softener did little to change the yellow tinted water. Fast forward to the end of 2013 and our Homeowners Association offered to buy everyone iron filters if the homeowners paid to have them installed. We did this as we had little to lose and much to gain and the yellow water is gone - therefore, Shiloh were correct and I respect this point.

However, I stand by the rest of my review."