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"Fast and friendly! Helpful advise and tips to help keep my plumbing heathy!"

"There aren't enough superlatives to properly rate this company. My wife and I are Realtors. So we deal with a lot of plumbers, electricians, etc. Axiom is far and away the best in all areas - friendliness, competence, experience, pricing, honesty, promptness - you name it. Our main drain line was clogged. After 3 different plumbers failed to fix the problem, Rob Evans of Axiom PDX found the clog and fixed in less than an hour. Rob saved us thousands of dollars in bogus repairs that had been proposed by the other plumber. Unless I am forced, I will never use or recommend a plumbing services company other than Axiom PDX. You won't be sorry (and you really might be sorry if you run into one of those big company scammers who almost got us)."

"Jose put in a new water heater for me because mine was leaking out of the bottom. He showed up In a timely manner and the price was very good compared to other plumbing companies, I love the work and service he did and he is definitely going to be my go-to plumber from now on."

"Tim and Marco of Henco Plumbing did a difficult job quickly and well. They were a joy to work with."

"Well, it's fixed. A learning experience ? get many bids and make sure the company wants your business. Pros ? Technicians were polite and respectful of my home while I worked in meetings all day. ? The pooling water issue in the basement was resolved, and the floor is now dry; the work was ultimately completed. ? Initial estimate visit was free, but not thorough ? Senior staff came out later to apologize and review the work. Cons ? Pricing was far higher than industry norms based on later bids. ? Avoidable scope changes and price increases after work began; two other plumbers said the job could have been done as originally quoted. ? Communication issues (delayed quotes, unclear explanations, forgotten site details). ? Work quality/finishing didn?t match the premium price; two professionals asked if we had done the work ourselves. Added pictures because I don't know plumbing, so you decide if you'd want this. ? Extra fees add up: 10% financing fee (Synchrony) and 4% credit card fee."

PipeWrench Plumbing is a locally owned & operated Portland plumbing company with the best repair & installation rates in town. Our plumbers in Portland are fully licensed, bonded, and insured to ensure safe, code-compliant work every time. We tackle the dirty and smelly jobs with pride and precision so you can rest easy. Primary Plumbing Services: Plumbing Repair Leak Detection & Repair Pipe Repair & Repiping Emergency Plumbing Services Clogged Drain Cleaning Water Heater Repair & Installation Tankless Water Heaters Toilet Repair & Installation Plumbing Fixture Installation Kitchen & Bathroom Plumbing Remodels New Construction Plumbing Commercial Plumbing Services Gas Line Plumbing Laundry Room Plumbing Shower & Bathtub Installations

"Salesman Richard was great. Customer service needs to be more accurate in helping. Installers Andrew, TreCory, Tanner, Garrett were awesome friendly and helpful knowledgeable. Kept me informed of everything. Fast and clean up was good. Appreciate all they did I am sure I am going to very happy with the results. Plumber was very efficient appreciated his accuracy passed the inspection."

"Got a scheduling call from an actual person; a plumber was out within a few hours to fix the problem"

"We were collecting quotes from various local vendors of water softeners, due to some long-standing issues with our water.
Nathan from Shiloh came out to look at our water and location and make recommendations. We were looking for a full install (we did not previously have a water loop to hook up to so needed that also.)
He ran what looked like a comprehensive group of tests, from a branded kit (Shiloh are a Kinetico brand dealer), on our kitchen faucet water. We received the results as part of our quote, at the end of the visit.
He did look around the property, especially the garage where the unit would be installed.
The visit concluded with two recommendations (one higher, one slightly lower cost) in the region of $4,500, to include the softener, a reverse osmosis system and installation (including the loop).
I received an email a few days later saying that they would not do the loop installation as they were not qualified and that I needed to have my own plumber to do the loop. Having to gather new quotes for this aspect highlighted the fact that it would be a further few hundred dollars to get the loop in and I was surprised that Shiloh would only make minor discounts from their original bill, despite no longer doing a major part of the install (the loop).
While I figured out getting the loop installed, I contacted other vendors during the pause. By the time I had spoken with other water professionals, I had learned a lot more about the industry and had a rough idea of the true costs of water softeners.
I won't speak too much on the brand Shiloh sell but they are the most expensive and promote features that were (in our case) available for less elsewhere or unnecessary (twin tanks, water-powered).
I also did what everyone getting water treatment must do before ever talking to a vendor - namely, have the water tested by a professional, independent lab. This proved very interesting as just about every vendor I dealt with had completely different results to the lab test and this can make a huge difference in what equipment or settings you would need.
Shiloh's results were definitely wrong on the iron content and pH. These are important - in fact, when I mentioned their pH result to the lab, they thought I would be lucky to have any faucets left as it would have been highly acidic! Shiloh are probably no different to the other vendors and they likely can't match the test results of a professional laboratory on a home visit but remember not to put too much stock in these vendor tests.
In the end, I told Shiloh I would not be doing business with them. I went with a local, independent water treatment company who had installed the community well and knew our water very well. They also put it in for half the price of the Kinetico system and their original quote had even included installing the loop which Shiloh would not do. As it happened, we already had the loop put in by our plumber and so the installer discounted the bill accordingly - again something Shiloh reluctantly did by a fraction in their quote.
Nathan seemed surprised when we said we were not interested in dealing with them any more. He requested feedback on why and seemed to think it was just because they would not put the loop in. Really that part was the beginning of me learning more about the science, business and practices and once I could see how all the vendors stacked up, Shiloh were out of the running because their units were too expensive, yet virtually did the same as units half their price or had features that were superfluous or not as impressive as marketed. Additionally, Nathan attempted to tack on things like "mileage fee" to the original quote which is something we don't stand for and for that alone, we would have ceased dealing with Shiloh.
Shiloh are not alone in selling high priced water treatment equipment but if you truly compare systems and don't fall for the glossy brochures and slick advertising, there are equivalent systems out there which will do the same job for much less. Remember to get several quotes and include an independent dealer who can assemble a unit from common (not proprietary) parts so you can see the wide range of prices. Most of all, get your water independently tested and compare it to the vendor tests.

01/07/14 I've amended my review and changed the overall rating from a D to a C. Shiloh had recommended an iron filter and my installer didn't think one necessary. However, their softener did little to change the yellow tinted water. Fast forward to the end of 2013 and our Homeowners Association offered to buy everyone iron filters if the homeowners paid to have them installed. We did this as we had little to lose and much to gain and the yellow water is gone - therefore, Shiloh were correct and I respect this point.

However, I stand by the rest of my review."

"The whole process of working with 5 Star was great. Alvin came out and showed me what they had to offer. No high pressure selling. He quoted me a price that was good for 5 days. Which gave me time to check out the company. The office staff helped arrange the asbestos test and scheduled the installation for days most convenient for me. Erik and his crew were professional. The demolition, installation of the plumbing, walls, and inspections by the city all worked perfectly. I was told it might take 3 days. They were done in 2. They started on a Monday morning and by Wednesday night I was able to enjoy my new shower."