Get matched with top hardwood flooring pros in Willoughby, OH

"The crew provided a detailed quote, started and completed the work when promised and did a wonderful job. Very neat and left the property in clean condition after the job. I would highly recommend this company for any renovation work. The best!"

"When I first bought my house in 2018 it was very outdated and needed a lot of flooring done. I went online and all of the reviews for Frederick's were reassuring that they would take good care of it. My services were preformed in late 2018. I'd like to say I had no problems with the installation or service of those who came to my house. They were professional and even admitted when they accidentally broke one of my windows and paid for it. My issues are with the business itself. There were a few mistakes with the vinyl flooring so my husband made a call to the store in 2019 (less than a year after the services.) After a few calls we finally were able to get Nick to come out to fix them. He fixed one mistake but said he didn't have the correct item to fix the other one. He told my husband he would call him the next day or later in the week. We never heard from him again.. I understand he is probably busy running the store so we tried to be understanding and starting calling the store again. We talked to Mickie several times and were told Nick would get back to us. He still has not.. My husband has continued calling and talked to other employees and still nothing. His call logs on his cell phone show he has called over ten times now. It is now 2020 and I've pretty much come to terms with the fact that my floor is not getting repaired.. Several months ago the carpet started bunching and needs to be re-stretched but I'm afraid to try calling back again. It's very upsetting. I would love to say I recommend them because the products themselves turned out lovely, but customer service matters."

"Excellent job! Szabi is top notch, works quickly and is reasonably priced. You can't go wrong with him."

"We had our primary bathroom completely remodeled by Sembros and couldn’t be happier! We were nervous about a large project and all of the things that could go wrong. We were immediately eased of any worry from day one. From picking out materials and designing to installation and completion it was an easy, fast and great process. Communication was amazing, team was professional and courteous and easy to make decisions with. Can’t wait to do several more projects with Sembros in the future. If you’re looking for a great company to do your remodels USE THEM You won’t be sorry!"

"It went perfectly, the installer were wonderful and the job went smooth."

"Excellent job. We absolutely love it! What a dramatic difference from what it was. The installers were so professional and really cared about doing a great job. We highly recommend!"

"I contracted with Aurora remodeling for my master bath remodel. Tim, Dawn, and team were professional, communicative, and very responsive throughout the process. Dawn helped me make decisions and recommendations that kept me within my target budget, which I very much appreciated. Tim and team were very detail oriented with high standards for quality work... which isn't as easy to find as one would think. It took a little longer than I anticipated to get the work started/finished, but the end product was so worth the wait. I take it as a good sign when a contractor is booked out so far into the future. I was so pleased with the outcome of my bathroom that I've contracted my laundry room with them as well and intend to do the same for my kitchen remodel."

"We were not satisfied. We understood that it would take up to eight weeks for the door to come in. It did and it was installed , but there was a wrong door trim color and that took about a month to come. I had to keep calling the company. We were told that the measurement was not quite level with the concrete, but they would put an extra piece of weather stripping in. That was never done although Al came and said that his job was to make sure that the customers were satisfied and happy. He came and put in a new keyhole that Paul had taken out, which he had not asked whether he should. We needed that key hole in case our car door openers don’t work. So, a new keyhole had to be ordered and that took weeks. And to this day, after several calls to Al, no weather stripping was put down. Paul said he would do it, but it never got done—we were later told that it is not their e responsibility to make it level and touch the cement. So, we have a space between the door and the cement. I did, by mistake, block their calls, but when I realized, I had a call with Brad, the manager, and he said he would send someone out which was Al. I would not recommend this company. I had to keep calling for the things to be done and finished. They promised things they did not do and they took out something they should not have taken out—and there were too many people to deal with. Just glad the door is working. Sorry we went with that company, should have waited for the other company we spoke with."

"Everstone's direct, professional, and customer centric approach was a breathe of fresh air vs. competitors' sales focused model. There was great communication, both in proposal and installation phases. The focus on customer satisfaction was evidenced by the attention to detail and quality. Not to mention that the stone flooring should mitigate any future damage from water infiltration."

"Mike did an excellent job from start to finish. He refinished 100-year-old hardwood floors in our living room, dining room and front hall. He was extremely professional, answered all of our questions, offered good advice and was easy to work with. Mike arrived on time, worked hard, and completed the project on time. There was very little mess or dust; Mike cleaned up each day before he left our home. We felt that the price we paid was very fair. Best of all - our floors are absolutely beautiful! We highly recommend Mike and JMD Hardwood Floors."