Quarry Granite
About us
We are a granite fabricating company that specializes in granite countertops and turning dream kitchens, bathrooms, bars and outdoor BBQ’s into reality. We offer expert design and quality fabrication of our granite slabs. We also provide complimentary in-home consultations to make it easier for our customers to relax from a long days work, or simply for those who do not want to venture out. We fabricate and install granite counter tops, we offer a three tier payment plan and financing & we offer monthly promotions. Additional phones - (513) 382-1410, (937) 223-5630, (614) 830-0610, (412) 716-5043. Additional DBAs - Ohio Granite And Marble Fabricators, Quarry Granite Fabrication, Quarry Granite Fabricators.
Business highlights
Services we offer
Fabricate and install granite, marble & quartz counter tops.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 13% | ||
| 8% | ||
| 5% | ||
| 5% |
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"Thank you so much for the feedback! We value you as a customer!"
"Would you be willing to give me more information on your experience and how we addressed your issues?"
The price is good but the quality is average at best. The first counter-island had three major blemishes that anyone who cared, could have seen. We didn't notice because a hazy film was applied to the surface when installed and we could not clean off for a few hours. It looked like the granite had been broken and repaired, not in a good way. We complained and waited for a serviceman to see if he could repair it. Two weeks later someone showed up and could not repair the problem. Quarry agreed to replace the island but it would be another month until the matching slab could be shipped from Cleveland to Columbus? Not sure why a 2-3 hr trip takes a month but I said OK.
Then I was concerned that it would not match so I HAD to drive to Columbus, 1.5 hours to make sure it did match. We were relieved to see that it did look the same. We tagged the slab and called Quarry to tell them it was OK. At that time, I asked for an additional 4 inches be added to the length of the Island. I spoke to Kim who said she would check with the owner and get back to me. After three days and no response, I called back and Kim said she talked to Mike(owner) who never gave a response but it should not be a problem.
I was concerned with that response so I emailed Brad our salesman throughout this whole process and he said that it would not be a problem to add the 4 inches to the island. The island arrived and installed on November 6th and they did not add the 4 inches that they agreed to add. I was very nice and calm with the process and I feel my easy nature was taken advantage of. I had a verbal and email confirmation and it just did not get done. It makes me wonder how much time is spent on any QA process at Quarry Granite.
Quarry Granite could have been a huge hero by doing what they said they would have, have a little pride in the finished product, and care what the customer thinks. The overall job matches but I take credit in making sure the slab was the same, the install employees were nice to work with but not sure who cuts the granite really cares how it looks. Many little chips all along the edge, some were repaired, some too small but you can feel them.
Quarry was the cheapest and I wish I had spent a little more and got better quality, overall I give them a C.
The installation for our kitchen took about three hours. You will need to hire a plumber to reconnect or install a new faucet. Quarry sells the sinks directly at a bit of a discount and the sinks are very good (ours still looks new months later) so it can be worth it to work with them instead of buying it separately.
Quarry gives you a list of granite providers...you will need to go shop at a location to see all the slabs (highly recommend you do this)...we used Mont Granite in Cincinnati and they were great. Lots of choices. As a matter of fact, we bought this deal through Angie's List and the counter we selected was actually cheaper than the price in the deal so we got a bit of a discount. If you do select a more expensive granite you will just need to pay the difference. Mont Granite was able to tag and hold our selected slab for our install (a great idea if you want a specific pattern or markings in a set slab).
The whole process from buying the deal to final install took about 3 months but we took our time...Quarry can certainly go faster if you need them to and we probably held up the process with our own delays more than is usual.
Quarry also removed the old countertops and sink and disposed of them for us, a nice plus. I would definitely recommend them again to anyone!
Licensing
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