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Fabulous Floors Cleveland

Founded 1993 • With Angi since May 2010

4.4

(51) Verified Reviews

Business Details

Phone Number

Address

16348 Drake Road

Strongsville, OH 44136

Description

Welcome to Fabulous Floors Cleveland! With over 20 years of business experience, Fabulous Floors Cleveland has installed, refinished and repaired residential and commercial hardwood floors. Our installation and refinishing professionals are all highly experienced and motivated employees. Their skill and know-how ensures a quality installation and custom finish that will last a lifetime. It also guarantees that your floor will be completed on schedule, with the attention to detail you expect and deserve. The talents of our entire team are unmatched by any other flooring company. Whether it’s a renovation or restoration, we customize solutions to meet the most demanding aspects of each job. We will treat your floor as if it were our own. Fabulous Floors is committed to excellence, and every day we challenge ourselves to be the best product on the market. Your home is a reflection of you. Your taste! Your Style! By restoring your hardwood floors to their original luster, you add beauty and value to your home. The remarkable Fabulous Floors ® system brings back the beauty and character of your hardwood floors by gently buffing minor nicks and scratches in your floor’s finish, without sanding away precious wood....

Verified Reviews

A few reviews for this pro...
2.0

10/26/2021


Amy T.

The flooring refinishing itself was fair. I asked for light brown stain and my floors are dark. I was told that there would be some touch ups "here and there" to do on my baseboards and quarter round. I had to clean and repaint all of my baseboards and had to remove the quarter round, paint the new quarter round and have it replaced at my own expense. There was also stain on my walls which were also freshly painted. The cleaner (Zep) they told me to use not only removed the stain on my walls but the paint as well. I had to not only buy quarter round, paint for the quarter round, and installation for the quarter round but had to buy 2 other colors of paint to cover the stain on the walls. This was not only a lot of time but also a huge added expense. When I left a message for the owner of the company he had his employee call me and never called me himself. The owner came out on day 1 and then we never saw him again. He did not come out to see the finished work. The dust that was caused by the process was unbelievable. I had to clean every surface of my home when they were done. They did not make any effort to contain the dust or protect my baseboards. To add to it all I just had my bathroom remodeled just prior to having the floors done and they got stain on my new white bathroom floor which thankfully did come out. This company was recommended to me by a friend and after telling her about my experience she was amazed as this is not at all the experience she had. Overall a very disappointing experience after waiting years to have this done. -Amy

Description of Work
Hardwood floors refinishing

Category hardwood floor

5.0

04/01/2015


Pier L.

I cannot believe how beautiful the floors in our home turned out! Brian came out to quote and was patient while I obtained quotes from others. He didn't hound me for an answer, which I greatly appreciated. When it was all said and done, we thought the price was good, so we chose Fabulous Floors Cleveland. Robert and his crew were there as scheduled. They were working with floors that were old and not taken care of properly, but that did not deter them from a great work product. They even split the process over a two week period as we still had to live at the house. Very accommodating (as arranged with Brian before the project started). They cleaned up after each step, and were very good at explaining the process, answering any questions we had. I will definitely be using Fabulous Floors Cleveland in the future. I wish I did not wait so long to do so now, as the floors are really just beautiful! Thank you.

Description of Work
Complete refinishing of the first floor of our home. (Approx. 960 sq ft).

Category flooring contractor, hardwood floor, floor cleaning

3.0

04/24/2014


sue K.

When the owner? came to the house to give the estimate (Which was fair) I felt like he didn't want to be there, like it was a bother. When the men came to do the job they forgot something at another job, went back for it and didn't return for hours. They said they ended up doing some work at this location but we never heard from them on where they were. we were told a razor cut would be covered and nails would be covered. we still have the razor mark and they only covered some nails. We also have mop marks from the sealer. we never noticed this because of course you couldn't walk on it yet.

Description of Work
sanded and sealed 2 rooms

Category floor cleaning

5.0

03/14/2014


Jason M.

The company was very responsive when we contacted them and answered all our questions. They walked us through the process, both on the phone, as well as when they showed up to perform the work. They were on time and completed the work in the provided timeframe. The floors were sanded to the bare wood and then stained with a color of our choice. They then added a polyurethane coat on the next two days and sanded in between. We are very happy with the work and would hire them again.

Description of Work
Sanded existing wood floors, and then stained for a new finish.

Category flooring contractor, hardwood floor, floor cleaning

5.0

02/27/2014


anita B.

They look good so far. They were prompt.

Description of Work
They lightly sanded and polyurithaned our kitchen and eating area.

Category flooring contractor, hardwood floor

5.0

01/02/2014


Thomas S.

They were extremely responsive, punctual and communicative. From the quote to the start of work was only a few days, and the crews were always perfectly on-time. The initial crew did a great job on the living room floor, but offered a partial refund after finding the second floor to be too damaged for refinishing. I expressed my preference to a supervisor to have the floor done and original quote honored, even if the results would not be as good as the first floor. Fabulous Floors honored their original quote and returned with a second, more experienced crew to make sure that I was completely satisfied with their work. Both floors turned out looking beautiful. Based on their responsiveness and serious concern that I was happy with their work, I'd use them again.

Description of Work
Refinished two wood damaged and stained pine hardwood floors from the 1880's.

Category hardwood floor

5.0

12/15/2013


frances F.

The floor team worked very well together. It was obvious that they liked and respected each other. They were experienced, knowledgable, and patient with our various questions and concerns. We recommend Fabulous Floors to others and we will use them again to refinish floors in another home in the future.

Description of Work
The company sanded, stained, refinished hardwood floors in hallways, living room and dining room.

Category hardwood floor

5.0

12/07/2013


Mary Lou G.

I contacted Fabulous Floors Cleveland on 11/4/13 to quote on removing carpeting and refinishing the wood floors beneath the carpeting. I had used this company in the past (before I was a member of Angies List) to refinish the floor in a small bedroom. They did such a great job on the bedroom previously, that I called them to quote on a larger job of refinishing my first floor family room, living room and dining room. An appointment was made for 11/11 and Brian arrived on time. Brian reviewed the area to be worked on making notes of possible problems (stains), asked detailed questions about finish colors and appearance, and when the job would need to be completed. Brian also went into great detail on how to prepare the area before work could begin and the approximate time necessary to complete the job. Brian also noted what I would need to do to maintain the finish after the job was completed. Brian provided a quote which I felt was very reasonable for the work and the area to be addressed. I accepted his quote and scheduled work to start on the following Monday. The job was started on 11/18 (Monday) and scheduled to be completed within a week. I had hoped to have all work completed before Thanksgiving. The guys arrived as scheduled and work began by removing the carpeting and tack strips. They then plasticed off the area to contain the dust and prevent the spread to other areas of the house. After this they began the sanding paying particular attention to one area that appeared to have been stained or discolored. The spot was removed by the sanding. After the sanding was completed (and all dust and dirt removed), the stain was applied. I had selected a nice dark rich color. After the staining was complete, three coats of polyurethane were applied. The guys made sure that each coat was completely dry before applying subsequent coats. After the job was complete, the guys cleaned up and removed the plastic. The entire job was completed in 4 days (by 11/21) and I was extremely happy with the results. Brian stopped by on 11/22 to inspect the work and ask if I was satisfied with the job. The job was finished within the time frame I specified and I was very satisfied with the appearance of my floors. I would not hesitate to use Fabulous Floors Cleveland again and will recommend them to my family and friends.

Description of Work
Fabulous Floors removed carpeting, sanded and refinished my wood floors beneath the carpeting.

Category hardwood floor

2.0

11/30/2013


Mark Z.

I hired fabulous floors to finish 900 sq ft of hardwood floors in a home that I just purchased. After speaking to Brian the owner I felt very comfortable with his companies work. He came to my home at the beginning of july to bid out the job and was very professional; he even offered suggestions to get the best look for the floor. Once we set a start date, Jose and his crew came to start the job. They work was sloppy and they had to be micro managed the entire way. According to the contract, as well as verbal conversations with Brian the owner, he repeatedly told me that his company always uses 3 coats of polyurethane with every job. Jose the gentleman that did the work told me they always use 2 coats. Upon completion of the job, Jose followed up with me and let me know everything was good, and we could move in. We contracted the job while the home was empty to make things easier. Approx. 2 weeks after moving in I noticed that we would move furniture around to mop the floors, and the polyurethane would flake and scratch off. Mind you the first thing we did was put pads on the bottom of all our furniture. This was a $2,000 investment that we wanted to enjoy for years to come. I felt that this shouldn't be happening and I called Brian the owner. He told me that he would sent out a different employee(David) to look over the job. He let me know that David was part owner of the company and was in charge of logistics. When I repeated this statement, David said to me and I quote"...I dont know why brian keeps telling people that i am part owner...I don't own anything...im just a regular employee...I think I need to call the franchise owner because this puts me in a really bad spot. David looked at the floor and informed me that the main floor needed to have a 3rd coat of polyurethane put down. Once that was done they would also have to re-do the upstairs so they looked identical. Since that time, the owner has refused to return my calls or text messages. They have called a few times to try and arrange having the work re-done, but have virtually fallen off the face of the earth. David the owner has poor customer service and will disappear if there is any work that needs to be re-done. If you hire this company, beware that unless the job goes flawless...you will be fighting with Angies List like I am....Its the end of November and I have been fighting with this company for 4 months... ..

Description of Work
Company was contracted to sand and refinish 900/sq ft of hardwood floors.

Category flooring contractor, hardwood floor

Service Provider Response

We’ve been trying to work with the homeowner since this incident happened. He knew and agreed that we would take care of everything later in the year since our schedule was booked into early November. We have tried numerous times the past few weeks to schedule a time but he would never return David’s calls or texts. All we want to do is take care of this situation for the customer so he’s happy and we both can move forward. I want this resolved more than he does! The only reason this job didn’t come out perfect was that the week we did it, was the hottest and most humid week of the summer and the polyurethane wasn’t drying from all the humidity. We were on a short time frame since he needed to move into the house that week, but when the polyurethane wasn’t drying, it cost us a few days when normally it wouldn’t take that long. He didn’t want to hear that and just wanted the job done because he had to move that week. We tried the best we could with the drying issues we were having, but when the urethane isn’t drying there’s nothing we could do. We need to screen the floor in between each coat and when the poly isn’t fully dried, you get the results we got. We did put 3 coats of polyurethane on but rushed the 3rd coat because of his move-in date. We shouldn’t have rushed the last coat but we were trying our best to get him moved in. I guess he didn’t see it that way. I also talked to Jose who did the job and he said never told the customer we only do 2 coats. Every job we do is ALWAYS 3 coats no matter what! The floors never look right with just 2 coats that why we always do 3. We are trying to take care of this situation with this customer and just want to move forward. We are waiting on the customer to give us a date to complete the work.
4.0

11/02/2013


LENORE W.

This was my daughters 100 year old house. The job was done at 2 separate times over the course of 2-3 weeks. Jose and his crew did this job. Getting them to commit to a time was difficult since they seem to be working on a tight schedule and seem to be working all over the Cleveland area. Sometimes they would not come until very late in the day, but they did come and do the work , even on a Sunday morning so the job could be completed over a weekend. There were some problems with bubbles in one small area in the living room. Jose came and corrected the problem by sanding and refinished that area. I was happy with Jose and he tried working with us to get the job done with the least inconvenience possible.

Description of Work
Refinished oak and pine floors and stairs.

Category hardwood floor

2.0

11/02/2013


LENORE W.

Refinished my cherry floors in the kitchen, dining area and hall. It took three days with the sanding and the 3 applications of polyurethane. The work was done by David. We were not happy with the results due to bubbles, wipe marks from the finishing pad, dog hairs, and debris in the final coat. Yes, we have a dog but she was isolated during the whole process. We called with our complaint and they responded by "buffing" the complete area again to get rid of the areas of concern and applying another coat of polyurethane. There are still dog hairs and other debris along with a gritty feeling over the whole floor. I contacted Brian over 3 weeks ago and he returned my call promptly stating that David would be in touch. We discussed that I am not happy with the completed job, but cannot have the bottom floor of my home tied up again due to my 98 year old mother who has her bedroom and bathroom on the bottom floor. When getting the floors redone she was unable to occupy her room or the bathroom and she had to stay outside of our home during this whole process. We discussed the problem with the inconvenience to my mother and also discussed a partial refund because the scratches are gone from the floors, but now there is a gritty feel to the floors along with the dog hairs and debris in the finish. I have yet to hear from David and have had no follow up call from Brian. Three days ago I called and left a message that, at this point, I would be happy with a partial refund. My daughters floors were done at the same time. Jose and his crew worked on her floors and we are happy with the results. There is a separate review for this.

Description of Work
Refinished cherry floors in the kitchen, dining area and hall.

Category hardwood floor

Service Provider Response

We offered to re due the entire floor for free because of the dog hair issue but she declined because of her 96 year old mother. I don't think we're really at fault for the dog hair issue when there's multiple dogs in the house and everything is covered in dog hair. If there's hair in other parts of the house it's easily stirred up by any movement in the house. That's just out of our control. The only thing we could do was offer to re due the floors even though we weren't at fault.
5.0

08/29/2013


Dan M.

great work and great service

Description of Work
refinished floor

Category flooring contractor, hardwood floor

3.0

08/29/2013


Alec G.

First they had to postpone a day, therefore they had to use water based finished instead of oil based. On the final day the floors felt unfinished and not at all shiny. We have had our floors in our old house which looked wonderful so we know what wood floors finished with oil base should look like. I feel like they were sanded but never finished correctly even though my husband saw then apply the finish. Would definately not use them again.

Description of Work
They refinished our upstairs floors.

Category hardwood floor

5.0

08/21/2013


JEANNE S.

Contacted the company through their website and received a response the same day (on a weekend, no less!) Explained the urgency of having the small bedroom floor refinished quickly as my husband and I were doing a surprise makeover for our son. Brian was able to get the job done in time and under our budget. Jose and his crew did a great job!!! They arrived on time and were able to match the floor stain to the existing hardwood throughout the house. This whole process was done over a course of 5 days, including a weekend. The finished product was more than my husband and I could have hoped for, especially since the floors are pine and original to our 1920s home. I would recommend this company, without hesitation, to others.

Description of Work
Small bedroom floor sanded and refinished

Category hardwood floor

4.0

07/11/2013


Lloyd M.

The process was a learning one for us that might, just might, have gone better/differently. The first thing that didn't go so well, was after the first sanding, it was evident that stains in the wood from animal urine from many years before were such that we did not want to cover the stains with the finish. We stopped the process and had quite a few board replaced. The men from Fablulous floor did give us the name of the man who was able to come out right away. In retrospect it would have been helpful to the company to advise us to do replace the floors. Did they not do that because the job of replacing the floors was almost as much as the original quote, and that would have reduced the chance of their getting the job. In the end we paid for the replacing the wood and paying for the resanding, a nearly $400 charge. Were advised to remove any nails that were in the floor because they would tear up the sanding equipment. I knew of two nails that were in the wood, left by the crew that installed the wood some 25 years previously. It is apparent they found other nails but did not remove them, instead sanded over them and finished over the steel that remained. Not a big thing but a result of being pressured to work too fast, not taking time to extract the nails and filling the hole, time consuming of course. And then there were two relatively small (2 - 3 inch ovals) spots in two boards that did not take the finish due to some defect in the wood. Another learning was finish on the wood is different from the original finish. Originally the floor was installed and before being finished the grain in the oak floor was filled and scrapped before final sanding and finish. This time the oak was not filled before sanding. This resulted in the grain in the floor stands out and while it is not unattractive is very different from the previous finish. We were given some advice about care of the finish but only after we asked. We wonder if we had talked about the whole process before, including whether to replace wood, would have made a difference. By the way the importance of the floor appearance was increasing because we are moving from using area rugs almost entirely. Previously we used several medium to large area rugs in the two rooms. We intend to do this in the other parts of the house that now have carpeting or area rugs. It appears that Fabulous Floors is franchise. Do they not have a manual for prospective customers with advice? The men were very curteous and hard working. We were initially amazed because of the contrast from before. Be we remain essentially satisfied,

Description of Work
sanded and refinished hardwood floors in two room with three coats. The first coat took a long time to dry due to ongoing very humid weather. This may have contributed to their working very fast, maybe too quickly in some respects.

Category hardwood floor

5.0

04/18/2013


James K.

Very well. We would use them again.

Description of Work
We needed someone to refinish the floors on our stairs. We had carpet over hardwood. Brain came out and gave us a fair estimate. After further looking at out stairs we found out that the landing didn't have hard wood unders it and we needed someone to install the wood. We talked to Brain over the phone and he gave us another price for the install. We were happy with both prices and booked them for the following week. Two different men came out to work on our house. First, someone for the install and then someone for the stairs. Both were very professional and cleaned up when they were done. We were happy when the men who were doing the staining came in the morning so we could walk on the stairs by the afternoon. They did put a sign in our yard while they were working which we thought was a little weird, but understood its good marking for them.

Category hardwood floor, floor cleaning

5.0

04/13/2013


abby Z.

they came on time and finished in a reasnable time

Description of Work
they replaced damaged hardwood floor pieces, refinished them and applied several polish layers

Category hardwood floor

5.0

04/10/2013


CAROLYN & EDWARD W.

Highly recommend these folks. They were professional, pleasant, on time, did a great job, cleaned up afterwards, our floor looks new. I plan to use them again for two other rooms!

Description of Work
We had them refinish the hardwood floor in our guest bedroom.

Category hardwood floor

5.0

03/18/2013


James A.

Overall great experience. The crew did an amazing job in refinishing the hardwood floors of my 1922 Lakewood home. I was happy that the floors we in good enough shape to keep a natural finish which makes the home feel more spacious and airy. I would highly recommend Fabulous Floors to my friends and family.

Description of Work
Refinished all hardwood floors on first and second levels of my Lakewood home with the exception of the stairs leading from the first to second floor.

Category hardwood floor

5.0

03/14/2013


SCOTT B.

We were very happy with how our floors turned out given the condition they were in. We never have had hardwood floors and are so glad that we went ahead with our decision.

Description of Work
Our living room and dining room had been carpeted for years and my husband and I decided we wanted a change in both of these rooms. We knew there were hardwood floors underneath the carpeting, but did not know the condition they were in. Upon removing the carpet, we found out that they were all paint stained and had some flaws in the wood. Brian came to give us an estimate for both rooms and we felt his estimate was reasonable. Next, David and his partner came and did the actual sanding/staining. When David saw our floors, he said they were in beautiful condition, since they had always been carpeted and by sanding them, they would look perfect. The dust from the sanding was kept at a minimum, due to the plastic they carefully hung in each of the rooms. We decided to go with a clear poly finish and loved seeing all the beautiful grains in the wood come through. David was very professional and checked in with me every morning to see if I had any questions or concerns. He did offer rsome suggestions throughout the process, and both my husband and I were thrilled with the end results. I would recommend this company to anyone interested in having their hardwood floors redone.

Category hardwood floor

1.0

02/18/2013


Michael L.

The finish maybe lasted 3 months. Looks worse now than before work was done. The company was totally unresponsive to our compaints. By the way when we called them out we asked if it would be better do a complete wood floor refinishing. Also, the old reason we went with this company was an Angies list recommendation

Description of Work
Wood Flooring Refinishing.

Category hardwood floor

Service Provider Response

This customers job was not done by Fabulous Floors Cleveland. There are companies with similar names in the area and the feedback was put on our profile by mistake. Angie's List is in the process of contacting the customer and finding out what company actually did the job. Fabulous Floors Cleveland is a customer service driven business and this job is not a reflection on how we do business and treat our customers.
5.0

10/31/2012


Carol T.

David and his assistant put plastic up around the perimeter of the room to keep the dust from spreading. The dust was minimal because they vacuumed as they went. David was very personable and made sure his customer was informed along the way, as well as pleased. This factor was helpful in making a long (drying) process more pleasant. He blended two different stain colors and, to my amazement, he matched the original color of the floor. After three coats of clear polyurethane, the floor is beautiful and I can easily recommend this company for the high quality of their work and the care they take.

Description of Work
Hardwood floor in family room was refinished using a sander.

Category hardwood floor

5.0

07/04/2012


Joanne M.

Fabulous Floors did an excellent job, was here exactly when they said they would, cleaned up after themselves, and the floor is simply gorgeous! You would never know the repair spot was there. We plan to have them back later this summer for two other rooms' hardwood floors. My husband and I recommend them strongly.

Description of Work
Our living room floor needed to be sanded and resurfaced with polyurethane with three coats (no stain). It had never been done since the house was built in 1952. There was also a plank needing repair in a particularly high traffic area.

Category flooring contractor, hardwood floor

5.0

07/03/2012


mary M.

They came and gave an estimate and within 2 weeks they had sanded the floor and applied 3 coats of finish to the floor.I felt they were prompt and professional. This is the third time I have had floors done at the house and their pricing was reasonable and included an Angie's discount.

Description of Work
After removing the carpet from a room I found that the hardwood floor had never been finished. They came and sanded the floors removing all residual debris from the carpet pad, and then applied a coat of finish each day for three days

Category hardwood floor

5.0

06/19/2012


Susan J.

Brian gave my the price for this job when he came out on the 1st job that he did for me. I was worried about starting this project because of the animals and kids but they did a really good job and stuck to the time frame. I was also worried about the furniture and they said they would move it for an extra $50 bucks if it was a lot. When he saw that it wasnt much he didnt even charge me the extra. Dave came to do the job and he was very clean and polite. When everything was done it looked great and I am very happy that it went smoothly. I will use them again and refer them when needed.

Description of Work
I had them finish the upstairs bedrooms and hall. They refinished the floors and matched the colors for me.

Category flooring contractor, hardwood floor

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    Insured
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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, Check, MasterCard, Discover, American Express, PayPal
    Senior Discount
    10%
    Warranties
    Yes

    Services Offered

    Hardwood Floor Refinishing, Hardwood Resurfacing, Hardwood Repair, Hardwood Installation

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Fabulous Floors Cleveland

    How is Fabulous Floors Cleveland overall rated?

    Fabulous Floors Cleveland is currently rated 4.4 overall out of 5.

    What days are Fabulous Floors Cleveland open?

    Fabulous Floors Cleveland is open:

    Sunday: 9:00 AM - 6:00 PM

    Monday: 9:00 AM - 8:00 PM

    Tuesday: 9:00 AM - 8:00 PM

    Wednesday: 9:00 AM - 8:00 PM

    Thursday: 9:00 AM - 8:00 PM

    Friday: 9:00 AM - 8:00 PM

    Saturday: 9:00 AM - 6:00 PM

    What payment options does Fabulous Floors Cleveland provide

    Fabulous Floors Cleveland accepts the following forms of payment: Visa, Check, MasterCard, Discover, American Express, PayPal

    Does Fabulous Floors Cleveland offer free estimates?

    Yes, Fabulous Floors Cleveland offers free project estimates.

    Does Fabulous Floors Cleveland offer eco-friendly accreditations?

    Yes, Fabulous Floors Cleveland offers eco-friendly accreditations.

    Does Fabulous Floors Cleveland offer a senior discount?

    No, Fabulous Floors Cleveland does not offer a senior discount.

    Are warranties offered by Fabulous Floors Cleveland?

    Yes, Fabulous Floors Cleveland offers warranties.

    What services does Fabulous Floors Cleveland offer?

    Fabulous Floors Cleveland offers the following services: Hardwood Floor Refinishing, Hardwood Resurfacing, Hardwood Repair, Hardwood Installation

    Are there any services Fabulous Floors Cleveland does not offer?

    Ask for details