Get matched with top water and smoke damage repair specialists in Shadyside, OH

"STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika"."

"This was absolutely excellent! From the initial estimate to the final project completion, everyone was professional and hard-working! I certainly recommend them. We even got an Angie's List discount as this is where we found them. Thank you Mold Men!"

"This one-star rating is generous! We are seven weeks into a four-day job at our house! The have been back three times to finish the job and it is still not done. My back yard is a mud pit! I have been informed by the "office" that it will take two more weeks before I can be put on the schedule for a crew to come back. The crew is working from their Lancaster office, and the managers won't return phone calls and are hiding behind the receptionist. I work just a few miles from their Lexington office, so I decided to pop in and talk to a different person only to find out that there is no staff in this office. The website for the Lexington office has a picture of the building and posted hours of 9 am to 6 pm, but it is just a building with mailboxes and a few shared meeting rooms used by several companies. Customer service is absolutely horrible. Think twice before hiring USS!"

"i used apollo cleaning services for a biohazard cleaning at my apartment location — where my tenant had lived there for 4-5 years continuously prior to needing apollo’s services. to begin, i called on a thursday (5/11/23) morning , and apollo seemed very responsive. their employee said that he could leave the office at that moment and look at the apartment to give an estimate for the job. the next day, i received a phone call when they opened asking how extensive i would like this cleaning so that they could email me a quote. i asked for the biohazard cleaning quote for the immediate area initially, instead of the full apartment cleaning that was being up sold. i received my email quote that following monday (5/15/23) morning with a quote of $700 plus tax. i immediately called to set up the cleaning. the employee was out on a job, and would have to call me back in the afternoon. he did follow up and said that the earliest that apollo would be able to do the cleaning would be thursday (5/18/23). the team seemed to really have a handle on the cleaning, with many reinforcements on the job site. and one particular employee was very informative, answered any questions that i had, and explained what they had done. they seemed to have done an adequate job. the team left the apartment around 4:30 pm that day. i went in to the apartment following their departure to begin emptying out the apartment. i removed the previous tenant’s clothes, emptied out the cupboards and refrigerator, etc. leaving only the large furniture items that need removed after acquiring a dumpster the following week. fast forward 36 hours. i re-enter the apartment, and the area that was just cleaned by apollo has MAGGOTS. it is a saturday, and the offices are obviously closed. so, i call the office and leave a general message, since it isn’t what i would deem an “emergency” by anyone else’s standards — yet certainly, an emergency in my eyes. and i impatiently wait for the return phone call monday morning. monday morning (5/22/23), i do, in fact, receive a call from apollo. i ask what i am supposed to expect after a biohazard cleaning, and if this is normal. the employee on the other end of the phone then tells me that my apartment was “atrocious” and that it is why he wanted to quote me for an entire apartment cleaning, instead of just the biohazard area. he also expressed that usually when a biohazard cleaning is done, the area is “fresh,” and of course, the area in my apartment wasn’t. failing to see how an entire apartment cleaning would’ve helped me, considering the only affected area is the area in which apollo cleaned — i asked if it was normal expectations that i was experiencing. the employee then said that he would discuss this with his boss, and get back to me later in the week. when i hadn’t heard from apollo by thursday (5/25/23) afternoon, i emailed at 1:39 pm. my email was just a response to the quote i was initially given, and was one simple question. it read: “wondering if you’ve spoken to your boss about my apartment yet?” a response was given exactly two hours later that said: “i asked, but i will follow up with him and get an answer for you as soon as possible. thank you.” no other contact has been made with me. and the problem has definitely not been taken care of. i have acquired a dumpster, and am about to spend my holiday weekend throwing out the contents of the apartment, and ripping up the flooring. apollo has a satisfaction guaranteed apollo promise: “IF ANY SERVICE THAT WE PROVIDE DOES NOT LIVE UP TO YOUR EXPECTATIONS, WE'LL MAKE IT RIGHT." yet, they haven’t made any efforts to even keep the line of communication open with me, let alone fix the problem. and i am 100% unsatisfied with the way things have been handled. in summary, i DO NOT RECOMMEND apollo cleaning and restoration services."

"Avoid these people!!!!!! They are the worst. They tell you lie after lie and take forever to do the work. My insurance company called them in even though it was not in my best interest. I regret the day I let them in my front door, and I regret the day I let Allstate insure my house."