United Trust Van Lines, LLC

United Trust Van Lines made my move feel effortless. They packed, loaded, and delivered everything right on schedule. The crew was polite, efficient, and handled my things like pros. Couldn?t have asked for a better experience

United Trust Van Lines made my long distance move unbelievably easy. The crew arrived on time, packed everything with care, and delivered right on schedule. Nothing was damaged, and they even helped set up my furniture. Super professional and efficient I?d definitely use them again

United Trust Van Lines made my move effortless and worry-free. From the initial quote to final delivery, their team was professional, responsive, and efficient. They handled all my items especially the fragile ones with great care, and everything arrived exactly as it left. No delays, no stress, just excellent service. I?d absolutely use them again and recommend them to anyone planning a long distance move

I recently moved across the country and chose United Trust Van Lines best decision ever The movers arrived on time, carefully packed my fragile items (including a glass dining table and artwork), and delivered everything ahead of schedule. Not a single scratch or missing box! Their team was friendly, efficient, and made the whole process smooth and stress free. Highly recommend for long-distance moves

HORRIBLE customer service!!! Lied about everything which is so hard when you are moving two 90 year old people to assisted living. No one could even bother to tell me an estimated time of when there stuff would show up. We had to buy a new bed and recliner so my elder aunt and uncle had anywhere to even sleep in their new place till furniture showed up.....When it was finally delivered...20 days later...the delivery guy was so nasty I had to threaten to call the police. He kept shoving paper work in my face and said until I sign he wouldn't do anything and would just leave...he wouldn't even show me what was in the truck....Who signs for anything without even being able to read what he had in his hands and certainly without evening knowing if its our stuff in the van or someone else? I would like to know with as many complaints about this company that there are why there have been no investigations???? HORRIBLE, HORRIBLE HORRIBLE COMPANY AND PEOPLE!!!

HORRIBLE customer service. I was moving my 90 year old aunt and uncle to assisted living in another state. They never let me know verbally that this could take up to 30 business days. When I called customer service I was told very hatefully I should have read the contract. True, yes I should have read all the tiny print, HOWEVER, COMMON COURTESY goes a long way....why couldn't your representative just given me aheads up about that so I could have planned better for my elderly family.....Not indicating stuff up front to a customer is horrible service.....again just aheads up goes a long long way verses telling someone read the contract. The random person that delivered there stuff was to busy yelling at me in the parking lot to sign his paperwork before he does anything or he was leaving....This man was so nasty and hateful to me that I told him I probably should be calling the police to come to help me and he told me the police wouldn't help me b/c this is a private matter....

Do not hire. SCAM company. I left a detailed review on Google that is unfortunately too long to copy and paste here - see Google review. These people are professional scammers. Will low ball quote you, then raise price. I was told I had to pay $1,200 more on day of pick up with no other option. My belongings arrived damaged, smashed, MISSING and no response back from MELANIE (seems to be the only customer service agent they have) or any other higher up. Also received other people?s items and trash INSIDE my boxes. Completely careless people. Absolute nightmare.

Horrific experience. Our truck was scheduled for 9am Saturday and we were notified at 6pm Friday it would not be arriving until 9-11 Sunday. On Sunday at 8:50am we are notified that the truck would not show until 5pm. The truck finally arrived at 11pm Sunday and did not finish loading until 3am Monday. This pushed our drop off back two full days. This company prides itself and we were sold on the fact they own their own trucks so we could avoid headaches such as this. They showed up in a UHaul. Additionally, our sales rep, Mike, mislead us on appropriate truck size to use despite giving him an extremely detailed inventory (we needed a full extra truck, thousands of dollars more money) and gave us packing information that was incorrect, which led to more stress and last minute issues. The company?s communication was horrible and transparency non existent throughout this experience, adding even more stress and anxiety. I would never recommend this company.

Horrific experience. Our truck was scheduled for 9am Saturday we were notified at 6pm Friday it would not be arriving until 9-11 Sunday. On Sunday at 8:50am we are notified that the truck would not show until 5pm. The truck finally arrived at 11pm Sunday and did not finish loading until 3am Mon. This pushed our drop off back 2 full days. This company prides itself we were sold on the fact they own their own trucks so we could avoid headaches such as this. They showed up in a UHaul. Additionally, our sales rep, Mike, mislead us on appropriate truck size to use despite giving him an extremely detailed inventory (we needed a full extra truck, thousands of dollars more money) and gave us packing information that was incorrect, which led to more stress and last minute issues. The company communication was horrible and transparency non existent throughout this experience, adding even more stress & anxiety. Our belongings were held hostage on the truck until we paid in full. Do not do it!

United Trust Van Lines is far from trustworthy. They play all the classic mover company tricks. 1) they will quote a low ball initial price based on a brief estimate of your items 2) then they ask for an initial deposit to lock you in 3) then for me specifically for a 1 bedroom apartment move from Pitt to Cincinnati, I had sent pictures of my items and they quoted a price but did not include the name of the all of the items in the contract and quoted a low storage space of 300cubic feet (which I was not aware at the time what that meant relative to the amount of items I had). In reality for 1 standard 1 bedroom apartment you want around 650-700 cubic feet. 4) movers came. Told me they don?t have enough space for my items only 300cubic feet and then told me - boxes are extra, packing is extra etc 5) I redid the contract to include all items I discussed and the boxes and packing - obviously cost went up 6) charge extra for distance (on day of move), 1$ per foot above 100ft Be wary!

They took a $1400 deposit for my move. Then I waited 2 days for them to show up and they kept lying about coming and never showed up. I requested my deposit back and they refused to pay it. DO NOT give these guys money upfront unless you want to Kiss it Goodby

They took forever to deliver . They lost an entire box of my items. Tried to say they did not but the checklist they sent showed it was never loaded. Said they could not find it in the warehouse. It was a box of shoes that are not being made anymore. They denied my first claim after taking over a month to respond. I submitted a dispute with the photos of the checklist they sent and they only want to give me $27. They donâ t communicate well and the insurance is a joke. Be aware of what youâ re signing and make sure you file for the true value of your items or they will scam you! They try and add charges they out source.

Came a day early for pickup. We were not told before hand that you have to pay in cash or postal checks. It was an ordeal to get them to take a credit card payment which they had taken for deposit. Then we had trouble getting them to tell us when our things would be delivered. When it finally arrived we were missing a queen size mattress and had 3 boxes that werenâ t yours that they refused to come get

This company made moving easy. Every important item was professionally wrapped and packed as if I bought new from a store. These guys were awesome. They deserve a raise. No hidden charges, very affordable price. Would use them soon!

They are always punctual, very professional, friendly, and courteous. They did an excellent job of making sure that all my items were safely and securely packed.

I completely blown away by how great a service was done. I felt it was imperative that I wrote a review to support this company. This is who you want if you desire a stress-free move. We moved this summer, and these movers made the job totally painless. They were very kind and friendly. It was indeed a great move with them. I recommend the movers to all.

They were the nicest, most hardworking, efficient people. They wrapped and padded everything that needed to be wrapped. They also had free wardrobe boxes which other moving companies charge extra for. I will absolutely be using this company again for my next move!

TL;DR: Wow, what a terrible experience. Took longer than promised (and they have 30! business days to get it to you), some missing items, some extra items, heavily damaged boxes, terrible customer service, shady salesperson duped me which cost me an extra $500. I was moving from Denver to Massachusetts, booked the move while working long hours at the hospital so didn't have a ton of time to do research and the salesperson seem trustworthy- promised me that the quote was just a quote and that I would only pay for the space in the truck that I used. When the guys came to pick up the stuff they said they had to charge me the full cubic ft even though I used 100 cubic ft less (a $500 difference). When I called the company to complain they stated that salesperson no longer worked with them and I had agreed to the quote. The guys who picked up the stuff were contractors, they had rented a Uhaul and packed the stuff and brought it to a warehouse where it sat for 7 weeks. I called each week asking for a delivery update and never got any answers. Sometimes was told maybe a truck would go out next week, then nothing. When I asked about the amount that would be due at drop-off, no one actually could tell me what I owed. The salesperson had claimed I needed to have a cashiers check or CASH(wtf) at drop off or else they would not deliver. When they finally did deliver our stuff 10 business days later than the promised 30 business day a few of our boxes were missing (never to be seen again) and they also wouldnâ t accept the cashiers check, we ended up paying through zelle. Again on delivery it was contractors who had rented a truck. All of our boxes were heavily damaged, it was clear they had been moved on and off of several different trucks often aggressively. Customer service was terrible. Half the time they wouldnâ t answer the phone. The other half it was usually a new person who knew nothing about my delivery, would always say â I need to reach out to dispatchâ or â we donâ t have that informationâ always referring to what seemed like another company they were working with but never admitted it. Always the blame somewhere else. Be sure to read the fine print, the delivery window is 30 BUSINESS days and it will almost certainly take longer, we really only started hearing positive updates about our stuff once we started threatening a Better Business Bureau review. In the end it took ~39 Business days or 7-8 weeks. Of note, all our paperwork actually had the â Denver Moving Companyâ logo on it which seems to be a subsidiary of Texas Top Movers but no one would explain it to me. I wonder if they use this to shield themselves from bad reviews and BBB ratings as they say "that wasn't us" but then use the TTM name to get business. Yes, their quote will probably be one of the cheapest ones you hear but save yourself the headache and pay up for a more reputable company.

In short, these movers are honest, professional, and reliable. They help you and gave you the best service in the town. I never thought I will be this impressed with these movers. The crew who visited me on the day of move helped me with everything during the move. I recommend the movers to all. They are great.

They were dishonest during the entire process. Everyone blamed someone else. No one took accountability. I will not recommend it.

The staff was extremely professional. They make sure they support you with all your shift after you have booked them. They allow you not only to uninstall your things and stuff but also ensure the floor doesn't damage any furniture.

They arrived 5.5 hours late to load (driver didnt show up and they had to find someone else), and they had only 3 people; the 3 worked hard and professionally until nearly midnight to finish. Then they called and told us it would be at least 2 weeks before we could get our things; we objected, then they phoned and said they would arrive on Saturday (the house hadnt yet been closed), but we quickly obtained permission to go on and move in. We had numerous broken items, mostly in one crushed box; one missing tool worth more than $1,000; and they only sent two people to unload--too few in my opinion. Some furniture will have to be refinished because it rubbed in places; two wicker dressers were especially damaged in this way. The drivers who unloaded started work at 6 a.m. that day, got lost here, and didnt finish unloading until 9 p.m. They screwed the dining room table back together incorrectly so it would close all the way or open, but my husband fixed that. Among broken items was a majolica plate worth $200 and an ivory carving worth $2,000 (we glued that back together, but the damage is done). Only one item they packed was broken (a glass tabletop, which I am awaiting a replacement cost); I feel the boxes they didnt pack they didnt take care in handling. I relied on your recommendation and reviews but am sorry I did. For $9,600 I expected better service.

They moved my 1 bedroom apartment for a storage unit to my new place in less than 4 hours, including travel time! The moving team even helped set up some of my larger furniture that I couldn't do myself. I recommend them to anyone who's ready to move. KEEP UP THE GOOD WORK GUYS!

They scheduled a time with us to come to our place, do a walk-through and e-mailed us the estimate. They arrived on time and worked very fast and carefully. Moving went well; everything was in one piece. Highly recommended! The actual cost turned out to be half of the estimate.

Really great experience with this company! They arrived right on time and took great care with our furniture. They carried that level of professionalism through the whole job, and were finished much sooner than I figured. You can't go wrong with this moving company and these two fantastic guys.