Apollo Professional Cleaning

i used apollo cleaning services for a biohazard cleaning at my apartment location — where my tenant had lived there for 4-5 years continuously prior to needing apollo’s services. to begin, i called on a thursday (5/11/23) morning , and apollo seemed very responsive. their employee said that he could leave the office at that moment and look at the apartment to give an estimate for the job. the next day, i received a phone call when they opened asking how extensive i would like this cleaning so that they could email me a quote. i asked for the biohazard cleaning quote for the immediate area initially, instead of the full apartment cleaning that was being up sold. i received my email quote that following monday (5/15/23) morning with a quote of $700 plus tax. i immediately called to set up the cleaning. the employee was out on a job, and would have to call me back in the afternoon. he did follow up and said that the earliest that apollo would be able to do the cleaning would be thursday (5/18/23). the team seemed to really have a handle on the cleaning, with many reinforcements on the job site. and one particular employee was very informative, answered any questions that i had, and explained what they had done. they seemed to have done an adequate job. the team left the apartment around 4:30 pm that day. i went in to the apartment following their departure to begin emptying out the apartment. i removed the previous tenant’s clothes, emptied out the cupboards and refrigerator, etc. leaving only the large furniture items that need removed after acquiring a dumpster the following week. fast forward 36 hours. i re-enter the apartment, and the area that was just cleaned by apollo has MAGGOTS. it is a saturday, and the offices are obviously closed. so, i call the office and leave a general message, since it isn’t what i would deem an “emergency” by anyone else’s standards — yet certainly, an emergency in my eyes. and i impatiently wait for the return phone call monday morning. monday morning (5/22/23), i do, in fact, receive a call from apollo. i ask what i am supposed to expect after a biohazard cleaning, and if this is normal. the employee on the other end of the phone then tells me that my apartment was “atrocious” and that it is why he wanted to quote me for an entire apartment cleaning, instead of just the biohazard area. he also expressed that usually when a biohazard cleaning is done, the area is “fresh,” and of course, the area in my apartment wasn’t. failing to see how an entire apartment cleaning would’ve helped me, considering the only affected area is the area in which apollo cleaned — i asked if it was normal expectations that i was experiencing. the employee then said that he would discuss this with his boss, and get back to me later in the week. when i hadn’t heard from apollo by thursday (5/25/23) afternoon, i emailed at 1:39 pm. my email was just a response to the quote i was initially given, and was one simple question. it read: “wondering if you’ve spoken to your boss about my apartment yet?” a response was given exactly two hours later that said: “i asked, but i will follow up with him and get an answer for you as soon as possible. thank you.” no other contact has been made with me. and the problem has definitely not been taken care of. i have acquired a dumpster, and am about to spend my holiday weekend throwing out the contents of the apartment, and ripping up the flooring. apollo has a satisfaction guaranteed apollo promise: “IF ANY SERVICE THAT WE PROVIDE DOES NOT LIVE UP TO YOUR EXPECTATIONS, WE'LL MAKE IT RIGHT." yet, they haven’t made any efforts to even keep the line of communication open with me, let alone fix the problem. and i am 100% unsatisfied with the way things have been handled. in summary, i DO NOT RECOMMEND apollo cleaning and restoration services.

unknown

I was very pleased with the results. They got 2 spots out.They went over every inch and took their time and were very cautious around my home.

unknown

Cleaned entire first floor ceilings, walls, floors, and contents. Steam cleaned the drapes and carpets. Painted entire first floor. Restored or replaced cabinets and ceiling fans. Very professional, asked about most tasks, asked begore approaching girls room. Kept me informed of changes or decisions.

They sheduled to come clean and scotchguard the carpets in my living room, entry room and stairs. The price they quoted was around $145, however they schedule me for 7 am and then called days before to say that they would not be able to make it and I would recieve a discount. They gave me a window of time between 8-12 and they would call before coming. They called around 11 and showed around 12, they did the carpets, but didn't rake the carpet and the discount was $15. Very disappointed they didn't go above and beyond and the price wasn't that great compared to other carpet cleaners in my area. I call to see about getting a better discount and there was no answer, I could leave a message or call back later.

I found this company's info at a Home show. They were offering a March special, $99.00 for 3 rooms. I talked to the girl at the show about a problem that I had with my cat and she told me that they have special deodorant just for that. I decided to give them a try. They were a little late, but I understood. When the gentlemen arrived, they were both dressed in ties! I was very impressed. They did a wonderful job and their "special" deodorant has worked wonderful! I highly reccommend them. The only downfall were that they were late and the floor did stay wet for quiet awhile, but it was March. I turned the fan on the furnance and it helped.