
Get matched with top plumbing and heating pros in Richwood, OH
There are 11 highly-rated local plumbing and heating pros.
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TRUSTED BY RICHWOOD, OH HOMEOWNERS
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Verified Reviews for Plumbing And Heating Service pros in Richwood, OH
*The Angi rating for Plumbing And Heating Service companies in Richwood, OH is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Plumbing And Heating Service needs.
*The HomeAdvisor rating for Plumbing And Heating Service companies in Richwood, OH is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Plumbing And Heating Service needs.
Last update on October 16, 2025
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E&B Wooley Inc
E&B Wooley Inc
We specialize in exterior sewer drains,waterline replacements and camera service.
"Heath is extremely professional. He and his team did a great job!"
Price F on May 2025
We specialize in exterior sewer drains,waterline replacements and camera service.
"Heath is extremely professional. He and his team did a great job!"
Price F on May 2025

Mr.FixAll Handyman And Plumbing Services
Mr.FixAll Handyman And Plumbing Services
Our mission is to be a handyman and plumber that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Repair man was nice enough, but when he found (eventually) a bad outlet (not a bad disposal after all) under the sink where disposal was powered, the replacement fee was ridiculous. Nonetheless, I had to replace it, or the new disposal wouldn't have been replaced. Kinda felt a little trapped. Ended up paying too much and throw out a perfectly good yet older disposal."
Todd H on July 2025
Our mission is to be a handyman and plumber that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Repair man was nice enough, but when he found (eventually) a bad outlet (not a bad disposal after all) under the sink where disposal was powered, the replacement fee was ridiculous. Nonetheless, I had to replace it, or the new disposal wouldn't have been replaced. Kinda felt a little trapped. Ended up paying too much and throw out a perfectly good yet older disposal."
Todd H on July 2025

Eco Plumbers, Electricians, and HVAC Technicians
Eco Plumbers, Electricians, and HVAC Technicians
We come through for you when you need us to. That’s not just a promise—it’s how we do business. At Eco Plumbers, Electricians, and HVAC Technicians, we don’t just fix problems, we deliver peace of mind. Whether it’s plumbing, electrical, heating, or cooling, our team of skilled professionals is here to repair, upgrade, or replace whatever’s giving you trouble.
We’ll walk you through your options and help you choose what makes the most sense for your home, balancing function, budget, and what’s best for the planet. No pressure. Just honest advice from people who genuinely care about doing the job right.
And if you’re calling us for a furnace or A/C repair? You’ll unlock our never-expiring Repair Buyback that credits you back up to $1500 off a future full HVAC system replacement. It’s just one more way we make today’s decision count toward tomorrow’s comfort.
Our EcoFi Advantage Membership is packed with perks to help protect your home and your wallet—and we always show up on time, with professional, courteous service you can count on. You can even book online anytime at www.geteco.com.
Proudly serving Central Ohio since 2007, Dayton since 2021, Cincinnati since 2023, and Chillicothe since 2023. We come through for you when you need us to. – Aaron Gaynor
"I couldn’t be more pleased. They offer a service contract that offers 2x annual furnace check and also draining hot water tank. This plan costs same as what I was paying an HVAC company that did not include hot water tank. It also gave me 10% off all the work they did and parts used. More than paid for itself. They also came very soon when hot water tank failed and arrived when they said they would."
Jane B on October 2025
We come through for you when you need us to. That’s not just a promise—it’s how we do business. At Eco Plumbers, Electricians, and HVAC Technicians, we don’t just fix problems, we deliver peace of mind. Whether it’s plumbing, electrical, heating, or cooling, our team of skilled professionals is here to repair, upgrade, or replace whatever’s giving you trouble.
We’ll walk you through your options and help you choose what makes the most sense for your home, balancing function, budget, and what’s best for the planet. No pressure. Just honest advice from people who genuinely care about doing the job right.
And if you’re calling us for a furnace or A/C repair? You’ll unlock our never-expiring Repair Buyback that credits you back up to $1500 off a future full HVAC system replacement. It’s just one more way we make today’s decision count toward tomorrow’s comfort.
Our EcoFi Advantage Membership is packed with perks to help protect your home and your wallet—and we always show up on time, with professional, courteous service you can count on. You can even book online anytime at www.geteco.com.
Proudly serving Central Ohio since 2007, Dayton since 2021, Cincinnati since 2023, and Chillicothe since 2023. We come through for you when you need us to. – Aaron Gaynor
"I couldn’t be more pleased. They offer a service contract that offers 2x annual furnace check and also draining hot water tank. This plan costs same as what I was paying an HVAC company that did not include hot water tank. It also gave me 10% off all the work they did and parts used. More than paid for itself. They also came very soon when hot water tank failed and arrived when they said they would."
Jane B on October 2025

Mr. Rooter Plumbing of Columbus
Mr. Rooter Plumbing of Columbus
At Mr. Rooter Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs day or night with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub drain cleaning or trenchless pipe repair, with courteous smiles on our faces.
"Everything was done professionally. He wore booties in the house to reduce dirt, moved all my under counter things out of the way, and didn’t waste time. He was efficient and kind."
Michelle B on August 2025
At Mr. Rooter Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs day or night with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub drain cleaning or trenchless pipe repair, with courteous smiles on our faces.
"Everything was done professionally. He wore booties in the house to reduce dirt, moved all my under counter things out of the way, and didn’t waste time. He was efficient and kind."
Michelle B on August 2025

Safe Electric and Plumbing
Safe Electric and Plumbing
Safe Electric is the Columbus electrician your friends and neighbors trust. Since 1994, we have been a leading electrician who provides the highest level of safety and quality workmanship to the residents of central Ohio. You can count on our Columbus electricians for all your service needs. We can equip your home so you get all the best features with all the latest tech available from home automation, security, media systems, and connected smart home devices. For anything from replacing light fixtures to re-wiring your entire Columbus home, our electricians at Safe Electric have you covered.
"Amazing! They were so easy to work with and so friendly!"
Maddi H on September 2025
Safe Electric is the Columbus electrician your friends and neighbors trust. Since 1994, we have been a leading electrician who provides the highest level of safety and quality workmanship to the residents of central Ohio. You can count on our Columbus electricians for all your service needs. We can equip your home so you get all the best features with all the latest tech available from home automation, security, media systems, and connected smart home devices. For anything from replacing light fixtures to re-wiring your entire Columbus home, our electricians at Safe Electric have you covered.
"Amazing! They were so easy to work with and so friendly!"
Maddi H on September 2025

CARE Heating & Cooling Inc
CARE Heating & Cooling Inc
If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - [email protected], [email protected].
"Based on advertised claims, called them to fix an AC cycling problem. Tech told me that furnace was "old" and I should replace it, and then gave me a quote on replacing the furnace motor. Neither of these issues was the problem and this type of advice was exactly what I was trying to avoid. (I own seven properties and need someone who can actually "fix" an issue, not try to upcharge me). I called them several times to protest their charge of a housecall fee and one hour labor, since they did nothing to identify or fix the problem. Told them I didn't think I should pay the excessive charge but they already had my credit card number and wouldn't cancel or adjust the charge until I was called by someone. Was told some guy named Alex would call me about it, but he never calls, even though I have called their office at least 5 times to resolve the issue. Don't use these guys, there are much better providers around."
C S on December 2022
If you are familiar with any of our advertising you know that these words are at the end of each and every one of our ads. But these eight words are more than just a slogan at CARE Heating and Cooling. They are our motto and the basis of our business philosophy, and the way we want to be remembered by you at the end of the day. From the beginning I wanted CARE be a different kind of company. After spending many years working for other heating and cooling companies, I became alarmed by the trends I was seeing in the residential heating and cooling industry. “Increase sales”, “raise your prices” and “make every employee a sales person” became the operating statements of many companies, leading to the biggest fraud of all: paying service technicians to sell replacement furnaces and air conditioners. In the 1980s a major manufacturer began to promote to its dealers a unique sales technique – have service technicians sell replacements. The rationale was that a service technician had the inherent trust of the consumer. If a repair was needed a service technician had ability to take advantage of that trust and offer to install a replacement system. This provided an immediate solution to an immediate problem that would lock out any competition, result in a much higher than normal selling price and much higher profits. Because companies make more money, a lot more in fact, selling you a new system rather than fixing the one you own this approach was widely adopted over the next couple of decades. To generate even more sales and profits many companies today apply a lot of pressure to service technicians to sell even more. Several local companies’ guidelines state specifically that a consumer is to be advised to replace their furnace if a repair, even a minor one, is needed whenever a furnace or air conditioner is over 10 years old. They set goals for their service technicians to turn at least 1 in 10 service calls into sales leads and pay them a commission when a unit is sold. Service technicians can also get caught up in the quest for more money, with some diagnosing problems that may not actually exist just to earn a commission. This is how “cat toys in furnaces” and “chipmunks with attitudes and power drills” became major problems. So what makes CARE Heating and Cooling different? It is my philosophy that we are in business not only to get new customers, but more importantly to keep them. Never will anyone in the service department profit by recommending to a consumer to replace their furnace or air conditioner. Not only do we offer free second opinions for a diagnosis of a bad compressor or heat exchanger, we will often second opinion ourselves when condemning equipment to be sure we have not made a mistake. If a mistake is made, it will be an honest one and we will stand behind everything we do. Lastly, you can trust us to offer you the lowest possible price on all services and installations we do. We are, and always will be, the best value in town. Thank you for considering CARE Heating and Cooling. Let us prove to you why you should call us “When you need a company you can trust.” Call CARE for the best possible service in central Ohio. Additional emails - [email protected], [email protected].
"Based on advertised claims, called them to fix an AC cycling problem. Tech told me that furnace was "old" and I should replace it, and then gave me a quote on replacing the furnace motor. Neither of these issues was the problem and this type of advice was exactly what I was trying to avoid. (I own seven properties and need someone who can actually "fix" an issue, not try to upcharge me). I called them several times to protest their charge of a housecall fee and one hour labor, since they did nothing to identify or fix the problem. Told them I didn't think I should pay the excessive charge but they already had my credit card number and wouldn't cancel or adjust the charge until I was called by someone. Was told some guy named Alex would call me about it, but he never calls, even though I have called their office at least 5 times to resolve the issue. Don't use these guys, there are much better providers around."
C S on December 2022

C Thompson Construction
C Thompson Construction
C Thompson Construction is your trusted kitchen and bath full service remodel contractor. Family owned and operated with over 40 combined years of experience. Owner on site for all jobs! Visit our website at https://delawaregeneralcontractor.com/ Featuring custom made Amish cabinets and cement lined water heater tanks. Customer service is our top priority. Call us today to schedule an appointment for your next project!
"It's going well. Lots of attention to detail. They were very creative. The owner, Chris, was very engaged and involved in the process. He's been very good and friendly. Probably the most conscientious in cleaning up after themselves. Their craftsmanship was very good as well."
Chris F on February 2020
C Thompson Construction is your trusted kitchen and bath full service remodel contractor. Family owned and operated with over 40 combined years of experience. Owner on site for all jobs! Visit our website at https://delawaregeneralcontractor.com/ Featuring custom made Amish cabinets and cement lined water heater tanks. Customer service is our top priority. Call us today to schedule an appointment for your next project!
"It's going well. Lots of attention to detail. They were very creative. The owner, Chris, was very engaged and involved in the process. He's been very good and friendly. Probably the most conscientious in cleaning up after themselves. Their craftsmanship was very good as well."
Chris F on February 2020
Amanda Plumbing Sewer & Drain
Amanda Plumbing Sewer & Drain
Local family owned and operated reputable plumbing company since 1995. 24/7 Residential and Commercial Full Service Plumbing Company Repair, Replace, Remodel, Excavation and Gas Lines. Chamber of Commerce small business of the year. 18 Employees. Upfront pricing structure. Readers choice award from the Delaware Gazette Best Plumbing Company . License #49045.
"Great job!"
Douglas N on October 2024
Local family owned and operated reputable plumbing company since 1995. 24/7 Residential and Commercial Full Service Plumbing Company Repair, Replace, Remodel, Excavation and Gas Lines. Chamber of Commerce small business of the year. 18 Employees. Upfront pricing structure. Readers choice award from the Delaware Gazette Best Plumbing Company . License #49045.
"Great job!"
Douglas N on October 2024

Logan Services A/C, Heat & Plumbing
Logan Services A/C, Heat & Plumbing
Choose our fast, friendly team at Logan A/C & Heat Services for residential heating/cooling repair, replacement, and routine maintenance. Logan Services is the #1 Volume Trane dealer in Ohio. Take advantage of our current promotions and financing options including 0% APR for 60 months on qualifying Trane systems. Estimates are FREE, and next-day installation is available on a first-come, first-served basis. Most installations usually take just one day. Check out our website to learn more about how a high-efficiency Trane system can increase the overall comfort in your home. Logan Services has recently been voted as the top HVAC company with the Columbus Dispatch CBUS Top Picks each year since 2016. Our company is proud to be family-owned and operated and services the greater Columbus metro area.
"I am writing to express dissatisfaction with our $27,000 furnace and A/C replacement from Logan Services. Our sales rep, Cameron Young, misled us with a "Bait and Switch" tactic. He promoted a free accessory with the furnace purchase, offering options like a Whole House Humidifier, which we discussed specifically for our downstairs unit. After installation, we found that the humidifier was missing and instead received an April Aire Merv-11 filter, which was never mentioned. When we contacted Cameron, he claimed we misunderstood and refused to resolve the issue without extra charges. Customer service was unaware of the filter and kept confusing it with the humidifier. Despite escalating the issue to management, they sided with Cameron and refused to honor the promotion. Logan Services’ failure to resolve the issue and their unprofessional handling have led us to decide we will not do business with them again."
DELBERT L on February 2025
Choose our fast, friendly team at Logan A/C & Heat Services for residential heating/cooling repair, replacement, and routine maintenance. Logan Services is the #1 Volume Trane dealer in Ohio. Take advantage of our current promotions and financing options including 0% APR for 60 months on qualifying Trane systems. Estimates are FREE, and next-day installation is available on a first-come, first-served basis. Most installations usually take just one day. Check out our website to learn more about how a high-efficiency Trane system can increase the overall comfort in your home. Logan Services has recently been voted as the top HVAC company with the Columbus Dispatch CBUS Top Picks each year since 2016. Our company is proud to be family-owned and operated and services the greater Columbus metro area.
"I am writing to express dissatisfaction with our $27,000 furnace and A/C replacement from Logan Services. Our sales rep, Cameron Young, misled us with a "Bait and Switch" tactic. He promoted a free accessory with the furnace purchase, offering options like a Whole House Humidifier, which we discussed specifically for our downstairs unit. After installation, we found that the humidifier was missing and instead received an April Aire Merv-11 filter, which was never mentioned. When we contacted Cameron, he claimed we misunderstood and refused to resolve the issue without extra charges. Customer service was unaware of the filter and kept confusing it with the humidifier. Despite escalating the issue to management, they sided with Cameron and refused to honor the promotion. Logan Services’ failure to resolve the issue and their unprofessional handling have led us to decide we will not do business with them again."
DELBERT L on February 2025
Wells Septic & Drain Plumbing Repair
Wells Septic & Drain Plumbing Repair
You can never foresee when your pipes, sewers, drains or septic tanks will wreak havoc in your otherwise calm lifestyle. That is why it is important to get them regularly cleaned & checked. Since 1988, Wells Septic & Drain Cleaning has been serving the homes and businesses in Central Ohio, including residents of Delaware and Morrow counties with quality plumbing services. We provide thorough, professional plumbing repair, drain cleaning and septic tank service. Additional contact name - Taylor Wells & Rosei Boyce. Additional phone number - (614) 506-6005. Additional email - [email protected].
"Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!"
Marissa D on October 2025
You can never foresee when your pipes, sewers, drains or septic tanks will wreak havoc in your otherwise calm lifestyle. That is why it is important to get them regularly cleaned & checked. Since 1988, Wells Septic & Drain Cleaning has been serving the homes and businesses in Central Ohio, including residents of Delaware and Morrow counties with quality plumbing services. We provide thorough, professional plumbing repair, drain cleaning and septic tank service. Additional contact name - Taylor Wells & Rosei Boyce. Additional phone number - (614) 506-6005. Additional email - [email protected].
"Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!"
Marissa D on October 2025
The Richwood, OH homeowners’ guide to plumbing and heating services
From average costs to expert advice, get all the answers you need to get your job done.
When your shower or sink starts draining slowly or not at all, it’s time to act. Get tips for how to unclog a drain, and learn about drain cleaning service pricing.
How much does a whole-house dehumidifier cost? The final price can vary. Explore our cost guide to see what impacts the price and start budgeting now.
Considering a heat pump to reduce monthly heating and cooling bills? Find out geothermal heat pump costs based on system type, capacity, and other factors.
Trying to choose between a MERV10 versus a MERV12 air filter? Compare filtration, airflow, and allergy protection to find the right fit for your home.
Facing an issue with your HVAC system? Troubleshoot these common HVAC problems to maintain a comfortable temperature in your home.
If you’ve got a slow-draining bathtub, it could be due to hair buildup. This complete guide will show you how to remove hair from the drain.
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