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"Company never responded back"

"Jesse Moore and his team are frankly amazing. I wish they did more than build patios and related work as I would hire them for everything. Quality people do quality work and are willing to adjust to meet the needs of the homeowner. This is the 3rd time I have personally used Moore Brothers for a patio. Each experience is better than the prior. We always seem to run into something unexpected. That is part of the process with large projects like a patio. What I always appreciate is their "we are here to make the customer happy" approach. This project was no different, and they made me more than happy. They communicate, they show up when they say, and they deliver a quality product with smiles on their faces. Finally, I trust that team at my home - even when I cannot be present. That is a testament to Jesse's hiring and the quality people with whom he surrounds himself. THANKS for another great experience."

"Scott and his crew were skilled, professional, respectful and efficient. In an era where customer service is almost non-existent, Scott and his crew were rare!! I am constantly recommending him to neighbors and friends…many neighbors asked for his name after seeing my beautiful patio!!"

"Great Experience. Had three trees removed and they did a wonderful job and cleaned everything up well. They were very professional, prompt and reacted with a sense of urgency that was appreciated."

"My husband and his father spent nearly a month cutting down almost all the trees on our 3-acre property, leaving just a few behind. I recorded the entire process on video. Afterward, we contacted a company to help remove the remaining trees, grind the stumps, cut branches that are hanging around the house and clean up some residential trash including hiring their own dumpster. Their initial quote was $14,500, but my husband thought that was too high, so I negotiated it down to $12,500—and they agreed. They estimated the job would take between two weeks to a month, which seemed reasonable. They also asked if it would be okay to leave the wood on the side after cutting it, and I agreed. They used a machine to mulch the branches and left the smaller debris—like leaves—spread across the property, which we were fine with. The agreement was that they would handle the stump removal, provide a dumpster, cut the branches hanging around the house, cut the remaining trees, and take care of the trash. To help them out, I even paid $1,200 out of pocket for the dumpster so they could make some extra money on the job. Surprisingly, they finished the work in just four days. When I asked about the stumps, they said they planned to use a chemical from Amazon to break them down. That never happened. I followed up several times to express my frustration that this part of the agreement wasn’t completed. Eventually, they admitted the oversight and promised to at least remove the large stumps. I agreed, just to avoid any further conflict. ( they never cut any branches that were hanging around the house and they never removed stump). They keep saying they will come to remove the stump but they never come. Since then, they’ve stopped responding to my calls and texts altogether. I used to recommend this company, but after this experience, I no longer can. We feel taken advantage of. We paid a fair price, were flexible and accommodating, and even went out of our way to support them. Unfortunately, they didn’t hold up their end of the deal—and now they’ve ghosted us"

"Rachel and staff were wonderful - and the end product was great. Would def hire again in the future."

"Troy and his team showed up on time and did all the work he quoted plus more. They cut all the bushes and trees we requested and hauled everything away. Excellent job!"

"Someone came out two times to review the work and provide me with an estimate. The day they were supposed to start, it rained and the company told me they wouldn't be out that day. That was in April and I have not heard from them since and have not been able to reach them. I'm disappointed they never got back to me. I guess I have to start over now."

"They are fabulous! Last night's storm tore off half of a very large maple. They came this morning and cleaned it all up. These guys were kind and wonderful to work with. I highly recommend them."

"I had a large tree that hung over a portion of the house and patio. I set this project up in Angi on Friday morning. Paul came later that day for an estimate. I awarded the project Friday evening. They came Monday morning and got to work. The guys were polite and did a quick walk-through beforehand. They let me know when they were done a couple hours later and did a quick check that everything was good. Easy communication, guys did a great job. Thank you!"