Get matched with top appliance salespeople in Norwood, OH

"Do not buy a window from home depot. The saleman was very nice. But installation is a nightmare. I have had 6 appointments to have window installed. One contraction canceled 3 times and did not show or call for the fourth appointment. A second Home Depot supplied contractor has now canceled at the last minute two times. If you have a life with other things to do buy a window somewhere else."

"Purchased carpet and installation for my staircase in October 2017 and it was finally completed on 6/21/2018. This was after 10 visits to my house. Countless errors and inconvenience. It really was unbelievable the errors and time to get this $600 job complete. Countless measurement trips, installed crooked, my steps were damaged, carpet damaged during the installation, the list goes on. The installer at least apologized along the way but Home Depot never contacted me except once to tell me they didn't reorder my carpet (I needed a complete reinstall at one point) after I questioned another long delay with the installer. I called the store manager during this horrible experience and was told to wait until done and they would then determine what type of settlement could be made but never got an apology. I sent a letter to my local store manager after the completion of the job in June but no reply. A week ago I sent the same letter to Home Depot corporate. No word yet. I would advise everyone to never buy carpet from Home Depot, it was a unnecessarily bad experience with no concern from Home Depot!"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Overall, he did an excellent job. He was very hardworking."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"