Get matched with top gas log pros in New Vienna, OH

"Not well. The young men who came were pleasant, but inexperienced. The job was to sweep AND inspect. They said it did not need sweeping (though we later found out it did) and they asked if we wanted an outside inspection as if it were an add-on. It was raining and I guess they did not want to get wet. They then were delayed sending us a quote and when we asked for one, it was nebulous and prohibitively expensive. Four quotes later we found a company that would do the work needed and not upsell us. We paid $250 effectively for nothing."

"Excellent job"

"He showed up late and charged me $180 for diagnosis. Said he would subtract that from repair. I never heard back after calling multiple times. He hung up on me once and then turned his phone off. Scammer."

"Russ was very professional and a pleasure to have in our home! He takes time to explain what he has done and what recommendations he has. He also is very honest about what you really need to do and what you can push off a little longer. He obviously takes great pride in his work and goes out of his way to provide excellent service."

"Disposal broken. Plumber got it working but made horrible sound like something was in it. He refused to look inside and said I needed a new disposal and would order it for me. After he left I reached in and pulled out a bottle cap. Noise gone. Disposal working great. No need for new one. A few days after the plumber came there was a leak under the sink. A connector had been knocked loose and I couldn't get it tightened. Called Midwestern to come back and fix it. They canceled due to bad weather (completely reasonable) but never called back to reschedule. I called them and they said I was already on the schedule for that Saturday. No one bothered to tell me. I had to get a friend to come over bc I had to work. She waited 3 hours and no one showed up. When I called, they said I was not on the schedule. So, I rescheduled again for that Wednesday. Again I had to work so had to have another friend come over. Again, no one showed. I'm done. What a completely disorganized, unprofessional company."

"When we first bought our hot tub, during the pandemic, we had a serious issue, it had a significant leak. We were filling it every hour in winter temps. until we got service. It was a "cold mess" and this problem was on Bullfrog not Watsons, though Watson's service team was stretched at the time, you had to wait so long for service. We were up all night long to keep the tub from running too low. It took a few tries to rectify the situation, BUT WATSONS CAME THROUGH. We got a working tub that we have enjoyed for a while now. Just recently, in the past few weeks-pump one on our hot tub would not start. We called and scheduled service with Watsons. We had to wait a couple of weeks for service, and thank goodness it was not leaking, the heater was working and it was warm, so waiting was not an issue. BUT despite our earlier, rocky journey with Watsons, Justin came out, quickly identified and addressed the issue, and it is up and running again. HOORAY! We have some bad history with WATSONS getting upset with our initial issues back during the pandemic and have a little PTSD as a result lol, BUT DESPITE ALL OF THOSE EARLY UPSETS-Justin was COMPLETELY PROFESSIONAL AND COMPETENT during is service call. His years of experience show. Fixing hot tubs comes natural and I am sure that if the job just entailed being a hot tub doctor it would be easy, but there is likely all of the unhappy customers you are dealing with! That takes patience. We were happy with the service approach and thankfully it was an immediate fix, which we did not expect. The service people do great work! I think it is important to talk about the good times with the bad times. GREAT WORK!"