Get matched with top gas fireplace pros in New Vienna, OH

"Not well. The young men who came were pleasant, but inexperienced. The job was to sweep AND inspect. They said it did not need sweeping (though we later found out it did) and they asked if we wanted an outside inspection as if it were an add-on. It was raining and I guess they did not want to get wet. They then were delayed sending us a quote and when we asked for one, it was nebulous and prohibitively expensive. Four quotes later we found a company that would do the work needed and not upsell us. We paid $250 effectively for nothing."

"Rob and his crew far exceeded my expectations. The design, quality, professionalism and response time were second to none. I had several quotes and there is NO WAY I would have entrusted the project to anyone else. You will NOT find a better solution to your needs. look no farther and give them a call. I cannot recommend them any higher."

"Jeremy called ahead of his arrival, was efficient and straight to work when he arrived. He explained everything that he observed in terms I could understand, answered all my questions, kept my living room clean, and made sure I knew recommendations for the next cleaning! I’ve used Chimney Works several times in the past and would definitely 100% recommend them to anyone that asks!!"

"Prompt, polite, hardworking, and easy to work with. He competently repaired the roof for a reasonable price. I highly recommend this company and will use them again for future repairs."

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"I've been having work done with Professional Appliance Solutions for 15 years. They have done all of my appliances in my kitchen and my washer and dryer. There isn't another company I would recommend. These guys are the best around. Very professional workmanship, they actually care about their customers and the final product. Highly recommend! "

"Used a shop vac to sweep what they did get out, leaving a coat of dust on everything in our living room. Used 1 sponge they wet once to clean. We were quoted $75, with multiple discussions on what they could do. Explained all the $75 was for inspection and sweep from the top of chimney, which we had removed last year. $600 for a deep cleaning and then tried to charge $1200. If this was a deep cleaning, I ll eat my hat. We signed contract with no amount on it."

"Rich was great. He was very professional over the phone initially and seemed to know his stuff. We had a stuck damper and couldn't figure it out. After some troubleshooting, Rich was able to get the damper repaired and working again, and his initial diagnosis was correct. Very professional..."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"BE AWARE THEY WILL CHARGE YOU A FEE AND NOT TELL YOU UNTIL THE END! I put a request on Angi to have a leak inspected and got a call from them the next day saying they could have someone out in 30 minutes. The man came and inspected and said he would come up with plan. Didn't hear back for 4 days and the problem was alreay fixed. At the end of the inspection he said that will be 129.95 for today. WHAT? That is something you should tell someone in advance!! I called to talk about this with them and was hung up on by a guy named Mike. "OK, Thank You!" was all he could muster before hanging up the phone. TERRIBLE CUSTOMER SERVICE!"