
Serving Monroe, OH and surrounding areas
Approved
In business since 1993
Free estimates
Emergency services offered
"I must apologize for the delay in submission of this report. My business and the travels it demands have commanded the majority of my attention in recent months. It is for this very reason that I use Angie's List as a guide in finding providers such as Watkins Heating and Cooling.....I can trust that they will do a great job without the need for me to be present for every project.
I shopped 3 providers rated on Angies List. I found Elliot Watkins to be a unique balance of experience, professionalism, and sincerity in his approach to business. No-nonsense, no aggressive sales tactics, and a good knack for listening to his customers.
A few weeks after meeting Elliot in our home, I called to ask a few clarifying questions and when they could perform the work. The date was established on that call. About 2 weeks later, the equipment was delivered the day before the installation was to be performed, and the 2-man crew reported early the following morning.
I was pleased with the courtesy and respect for our property displayed by the installers. Additionally, they were personable and a pleasure to work with. The job went very smooth with removal of the furnace/air handler being accomplished without a scratch to a wall. The installation of the new equipment went very well. The attention to detail with regard to wiring, refrigerant tubing runs, and other details some customers would not notice, was great to see. A follow-up call was made the following morning to be sure all was ok (which it was).
I could not have been happier with the way the installation proceeded, the professionalism of the crew, and the follow-up. One good thing about being a little tardy with my report is that I can offer a better perspective with regar to the PRODUCT.
I replaced our HVAC system pre-emptively. It was still in good working condition, but knowing its days were limited, I chose to replace it when it was convenient for me. After a full heating season, I am very pleased. Further, getting into the cooling season, I am equally as pleased with the airconditioning side of the system. This system provides a level of comfort we had not experienced in our home previously. The temperature is surprisingly consistent throughout the house and I sleep much better due to the low sound level of the air handler and the condenser outside a bedroom window. And,without a doubt, my overall energy bills have been greatly reduced. This system has given me some choice in my heating costs. Previously I was hostage to the whims of my propane gas supplier. Now, I can decide what makes sense and heat our home in the interests of my family. So...kudos to Watkins Heating and Cooling and, so far, to Trane. We could not be more pleased. With an investment this large, longevity will tell the story. I hope it proves to be as good a product in the long term as it does now.
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