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"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"Very professional and thorough."

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"Referred by old neighbor so I was more patient with this company because of the referral. First I got a verbal quote from Dave the owner. It seemed low. I asked if he could get me written quote. He affirmed and would drop off. He never followed up. Two months later I asked again and suggested he revisit the scope of the project to be sure he detailed all that I was requesting. He provided a handwritten quote this time that was almost double. I think his first verbal quote was in error and this quote while double was fair in having gotten other quotes. He inquired about quoting the installation of a new hot water heater. I told him that if he wanted he could add the installation of a water heater I provide, but that I already had a contractor arranged. He indicated he preferred using a water heater he provides. I said quite it both ways just in case my current contractor falls through on that but I’m not expecting that to happen. He provided a separate line item quote to install a water heater he provides. I said I would like to have him do the job but I wouldn’t be having. him do the hot water heater. He was not able to get me on his schedule for 3 weeks. I was disappointed as I already had been without plumbing for 2 weeks. I still moved forward with him as I respected the person who referred me to him. Two (2) business days prior to starting (after i agreed to wait 3 weeks to start), he emails me a new quote total that included the price quoted to provide and install the hot water tank but he was not including the hot water tank or install but still charging me for it! He also did not reference the permit he was to pull and said I would be responsible for any fines associated with the plumbing even if he was at fault. . I spoke to him and he said the permit is included. He said I could revise the quote as he doesn’t have time. I revised the quote for him to reviews. I added in that the quote included permits & inspections. I referenced in the quote that it does not include the hot water tank & installation. I deducted the price for that as referenced the hand written quote. The contractor then said I had to accept. the new quote he did as is. Without the water heater/install but still paying for it. Without the permits but still paying for it. I had to agree to pay fees and fines associated with his errors if applicable. He told me he can’t do the project now. I can not recommend a contractor who is so unprofessional, doesn’t follow through, changes the quote days prior to starting Adding $2300 to a $5600 quote is insane. Backing out at the last minute is not right. The person who sent him business from me is a huge plumbing supplier in Perrysburg. Why would he burn that bridge?"