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"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"We wanted central air conditioning for our 2 story house, with no ductwork in it. We were told by a couple other Hvac installers it would be too hard to install in our house, or would take too long and they did not want the job. We called Gearhart’s. Their sales manager Andy Luidhardt, came out in a couple days, looked our house over and said ducts could be run in our attic and in closets to cool our whole house. He was very knowledgeable and great to work with. He got back to us promptly with an estimate. We hired them for the job and they were able to start the work about 6 weeks later. The crew was friendly, polite, professional, punctual, and tidy. They cleaned up, vacuumed at the end of every day, and were careful to not track in dirt. They were also, the most quiet of crews we have ever had doing work in our home. They were careful to place the duct pipes in the least obtrusive places in the closets. We were very pleased with the installers. Our air conditioning is quiet, works well and we are happy! During the installation we had an emergent plumbing problem, nothing to do with the air conditioning. We called them and they had someone out to our house within a 1/2 hour to fix our problem. They are a great company to work with!"

"In February 2024 my Mother-in-laws furnace went out. Long story short.... Tinman was the company that could get there the fastest so we went with them. It cost 2500.00 for repairs. In April it went out again. Another 2500.00 in repairs. My husband purchased their platinum plan to cover future maintenance and repairs. My mother-in-law passed away May 2nd 2024 so we are selling her house. We accepted an offer and due to the inspection of the furnace the buyer backed out. Apparently the heat exchanger has 2 cracks in it and now they want us to pay them 7000.00 to replace the whole furnace. We have consulted with 3 other companies and our attorney. We were told no way should it cost 7000.00 and we were being taken for a ride. The fact that they repaired it twice at high cost and are NOW telling us it's junk is just ridiculous. Needless to say we will NOT be giving them anymore money or doing anymore business with them. Being 5000.00 in and losing the sale of the house is all quite enough. Just beware people."