Tiny Tom: The Chimney Sweep

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Work was completed as quoted.

Awesome work. Very nice people. Got the work done.

Big Al was great. Showed up next day and took care of the problem. He also put a cap on the chimney so they don't come back.

All the work performed was done promptly and efficiently and the workers were pleasant and polite. An excellent experience.

Very well. Did a great job.

Scheduled for 11:00, at 10:30 they called to say they would be late - an hour at most. I called them at 12:30, yes - they were still on their way. Arrived at 1:45. They put their ladder up against the gutter on the front of the house - 3 feet away from the side of the house with no gutters. One of the workers commented to the other about being careful with the ladder against the gutter, then went right up the ladder herself without moving it over. Yes- the gutter is dented now! We hadn't had a fire in over 10 years, and the fireplace had been vacuumed out - had to vacuum again after they cleaned it and left - they did not clean up well after themselves. They also suggested that a repair be made to the chimney, and said they would send an estimate for it that evening. It's been about 3 weeks now, and still no estimate. I also thought it was rather sketchy making out the payment check to an individual, rather than a company. I do find it difficult to call this a "professional" experience.

Work was done quick and with great care. Looks better than before.

Everything went well!

unknown

Very punctual. In fact, they arrived about 10 minutes early. Went right to work. Very friendly, quick, professional, helpful and informative. I will definitely use Tiny Tom again in the future.

unknown

Overall, everything went good. They were able to fit me into their schedule rather quickly. Their technicians were on time and performed a quality job in a short period. They were also able to give me tips to make sure that the flue stays clean and when I should get another inspection depending on if I choose to burn wood or install a gas insert. I am also looking to fully convert to gas and they were able to give me a places to take a look for installation. I thought that the cost to sweep the chimney was priced very well given the height of the Chimney ($165). I thought that the cost to coat the chimney top was a bit on the steep side given that it took them about ten minutes and they were already out there to inspect the chimney ($199). But, I'm not sure the exact cost of the product they used.

This is the second time I've used "Tiny Tom" and will use them again. They come when they say they would! They assess the situation and offer constructive advise. It was my belief that the roof was leaking or the Chimney needed repair. Two roofing companies assured me the roof was good and yet I had an area upstairs that appeared to be from a leak! Installing the stainless steel insert has stopped moisture from seeping through the brick causing the "leak"! Thank you!

Very well, professional, on time

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came out found the problem quickly
removed the clog in the vent & cleaned up when done
fast and efficient

We haven't had a chance to try our woodstove out yet, but it seems that everything went well.  The only complaint I have is the stuff they used to seal the connections was done very sloppy.  So, that is a bit of an eyesore, but as long as I'm protected from a potential fire, I'm ok with that.  They were quick and cleaned up their mess.

Really well. Will be using them again.

On Christmas Eve, we had a fire and smoke came into the house, setting off the smoke alarm which triggered them to contact the fire department.
We called Tiny Tom and he came out on time, cleaned and scoped the chimney then ran vacuum.  No soot came into the house.  Soot was light so he suggested we move the grate foreward so the chimney would draw properly.

Great Job!!!

Repair man was ~1.5 hr late, but called at time of appointment to tell us what time he expected to be there.  Repair man was very knowledgable, worked efficiently, and took pictures of everything before and after the work so we could see what was done.  Very friendly.

The provider did a great job. I would hire them in the future.

the crew (two people) were well attired, neat and seemed thorough.

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