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"Professional; overall went very well"

"Things went fine at first. Tyler and assistant showed up promptly, were courteous and seemed capable. They quoted and returned the following day, completing 95% of the job. They used caulk grout to repair shower tile in master bath instead of powder grout I already had, but that wasn't a big deal. Once dried, it looked almost the same. Before leaving Tyler informed a touch up application was recommended and said they'd be back the following day (Friday). Once the caulk dried, it was evident a second layer of caulk was necessary, as there were many gaps in the first coat, leaving an incomplete seal. Water in the gaps would eventually wreck it and it would have to be done again. This is where is where things went south. I didn't hear from Tyler the final day about finishing the job. When trying to reach him, I received a text saying he had a family emergency and would be over as soon as he could. No mention of what day. No problem I figured, things happen. Fast forward to monday and again I had to contact him, with him giving more details of personal issues. I'm a tolerant person and understand unexpected events, but a full week passed then ten days and still no mention of return date or finishing the job. All the while, my household was unable - and currently still unable - to use our master shower, which we normally use daily. Almost two full weeks have now passed and he never came back to complete the job. This is after already being paid! He was not proactive at all in scheduling a completion date, just multiple vague assurances of getting it done sometime. Poor communication. It would've taken all of 15-20 minutes to do, could've stopped by on the way to other jobs, but he didn't make it any kind of priority. This is also after receiving a $50 tip. Insult to injury. I didn't have to do that. I am disappointed in selecting this pro and how this turned out. Having to walk from one side of the home to the other to use the guest bath shower again and again makes me regret hiring him. I need a job done right, and in at least a somewhat timely manner. Family emergencies are one thing, but how about finishing what you started. Left us hanging. I had other bigger jobs I could've hired him for, but after this experience forget it. Now I have to pay another pro to fix his mess. Refund please."

"Not every custom builder can custom build – Winthrop Place Inc is a true exception It was a real pleasure to work with Michael and his crew. I already had a fully developed floor plan of what I wanted to build. We went over that in great detail made necessary adjustments and agreed on a start date. Having already build two houses from scratch I had no expectations of getting this basement completed below 4-5 months, so when Michael said he would do it in two - I honestly didn't believe him. I can only say how wrong I was, and how amazed I am at the level of his attention to details. My style is modern contemporary and I needed some custom work which I wasn't sure it could be done. Michael worked with me every step of the way and found resources who would be able to pull it off and the final product was exactly how I had envisioned it. Here's a list of things he pulled off - all which were important to me- 1. Create a floating table that straddles two basement support poles 12.5' apart - the material used was quartz and he had to support all 1100 lbs of it (42 sq ft) without any visible base or legs 2. Wall mount a concrete sink weighing over 300 lbs 3. Wall mounted large electric fireplace 4. Vinyl tile flooring - avoiding any type of visible pattern 5. Paint a 70' long wall to look like concrete 6. Vertically mount 4' x 2' pieces of giant ceramic tile on the riser of my bar Most custom builders wouldn't get past the first item on the list, Michael made it work within a very reasonable budget. Would highly recommend him and his team for any type of remodel work. Rudro"

"I called for a fence quote. Then asked if he was able to put up a wall in my garage for my home office! He did it the next day! Thanks Johnny! Great work!"

"Scott painted the wood trim of my home, required a lot of work restoring and replacement of wood. Looked amazing when it was completed! He identified many areas that will need repair as well which I will have him correct as well. He also tuck pointed brick on the side of the house, again looks amazing. I am extremely happy with the work he has done."

"Mid-State Basement Systems came highly recommended by a good friend from Buffalo, NY and they did not disappoint. From start to finish they were very professional yet personable. Larry & Phil in the initial stages of the basement inspection and a reasonable quote. Silvino and his team who done the actual work was incredible, done with absolute excellence. They were here when they said they would be and finished the job a day ahead of schedule. I am thoroughly pleased with this company, first class. I highly recommend them if you need work done on your basement.******"

"Very well. He showed up on time for the estimate. Windows ordered and installed on time without issues. I will be hiring him again for some interior painting. Him again for some interior painting"