Teasdale Fenton Cleaning & Property Restoration
Teasdale Fenton Cleaning & Property Restoration
Teasdale-Fenton is Cincinnati based, but people throughout Greater Cincinnati, Northern Kentucky and Dayton know our name and—judging by their feed back—really like us. It's amazing how far a little old-fashioned respect, honesty and hard work goes. We want you impressed with your results, satisfied with the price and happy to call us the next time you need cleaning or restoration. Also, keep us in mind if you have a fire, smoke or water damage emergency. Our 24-hour disaster response team is quick to arrive. Years of experience have made us the area's experts on that kind of large loss. Limited Liability Company (LLC). Owned by Mr. James L. Olmstead. In case of fire or water damage emergency, 24-hour disaster response team available. Award winning. We specialize in Carpet, steam, floor, upholstery, drapery, auto, tile & grout cleaning, pet stains, grout sealing, vinyl strip, air duct cleaning, mold removal, basement waterproofing, fire & smoke damage restoration. 10% off for military personnel and senior citizens!
"I was quoted a price of $95 for cleaning 2 rooms - service was to include pre-treating, and cleaning under the couch/loveseat, etc. I was not home when the young child showed up to clean the carpet. Apparently he attempted to quickly run the steam cleaner without moving anyting (and without pre-treating). My wife asked about cleaning under the couch etc. She was informed that was the "next package up". The tech reluctantly agreed to move the couch & loveseat to clean under them. My wife asked about the stains that didn't come up in the high traffic areas. Once again, the tech claimed that pre-treating was included in the "next package up". When pressed, he agreed to only charge us $20 to get that area clean (instead of the normal $30). When he left, the carpet looked "OK" according to my wife. Final charge $124 - quoted price $95. I called the office and inquired generically what was included in the advertised package. I was told it included pre-treating and cleaning under the couch & loveseat. I then revealed that in fact I was inquiring about the job just completed, and the upcharges. KELLY - the phone answering person then switched her position and said we had to *ask* to get the furniture moved - no mention of any next level up package. After calling the tech she stated that he actually applied some special "enzyme", and that was $30. I never asked for any "enzyme" - I asked for the pre-treatment that ****I PAID FOR****. KELLY refused to make this right, and instead acted as if she could have cared less. Do yourself a favor - AVOID THIS BUSINESS AT ALL COSTS - they are *CROOKS* and *LIARS*. I have filed a claim with the BBB."
James K on October 2020
Teasdale-Fenton is Cincinnati based, but people throughout Greater Cincinnati, Northern Kentucky and Dayton know our name and—judging by their feed back—really like us. It's amazing how far a little old-fashioned respect, honesty and hard work goes. We want you impressed with your results, satisfied with the price and happy to call us the next time you need cleaning or restoration. Also, keep us in mind if you have a fire, smoke or water damage emergency. Our 24-hour disaster response team is quick to arrive. Years of experience have made us the area's experts on that kind of large loss. Limited Liability Company (LLC). Owned by Mr. James L. Olmstead. In case of fire or water damage emergency, 24-hour disaster response team available. Award winning. We specialize in Carpet, steam, floor, upholstery, drapery, auto, tile & grout cleaning, pet stains, grout sealing, vinyl strip, air duct cleaning, mold removal, basement waterproofing, fire & smoke damage restoration. 10% off for military personnel and senior citizens!
"I was quoted a price of $95 for cleaning 2 rooms - service was to include pre-treating, and cleaning under the couch/loveseat, etc. I was not home when the young child showed up to clean the carpet. Apparently he attempted to quickly run the steam cleaner without moving anyting (and without pre-treating). My wife asked about cleaning under the couch etc. She was informed that was the "next package up". The tech reluctantly agreed to move the couch & loveseat to clean under them. My wife asked about the stains that didn't come up in the high traffic areas. Once again, the tech claimed that pre-treating was included in the "next package up". When pressed, he agreed to only charge us $20 to get that area clean (instead of the normal $30). When he left, the carpet looked "OK" according to my wife. Final charge $124 - quoted price $95. I called the office and inquired generically what was included in the advertised package. I was told it included pre-treating and cleaning under the couch & loveseat. I then revealed that in fact I was inquiring about the job just completed, and the upcharges. KELLY - the phone answering person then switched her position and said we had to *ask* to get the furniture moved - no mention of any next level up package. After calling the tech she stated that he actually applied some special "enzyme", and that was $30. I never asked for any "enzyme" - I asked for the pre-treatment that ****I PAID FOR****. KELLY refused to make this right, and instead acted as if she could have cared less. Do yourself a favor - AVOID THIS BUSINESS AT ALL COSTS - they are *CROOKS* and *LIARS*. I have filed a claim with the BBB."
James K on October 2020
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