Get matched with top pool builders and installers in Clinton, OH

"New Era Pool replaced our Baptism Pool Heater Motor. The technician was very professional and accommodating with assessing the job and completion of the job in a tiny manner. "

"Love this pool, it has been an absolute dream. Thankful we are getting to enjoy it this summer."

"We've been attempting to get a pool heater fixed. It took three weeks for the original appointment. Within two days it died again. They have been out a few times and admitted they did not know what was wrong with it. The manufacturer advised it was a gas issue. We had the gas company adjust the line and it died within five minutes. So, we've wasted a whole pool season with no solution from Ohio Pools and Spas. Communication has been terrible, it's all through text. We've left messages and barely gotten a callback."

"There are plenty of competent contractors, Hook Home Maintenance is not one of them. When I hired Hook Home Maintenance they told me the project would take three weeks at a cost of $41.5 k. It took 13 weeks (with Lindsay telling me “2 more weeks” starting at week six), and the final bill was $75.9 k (YES, that is an increase of 83%). The majority of the overage being unexplained labor -materials were over by $7.1 k, labor was over by $27.3 k. The project was not only grossly underestimated, but the additional 10 weeks cost listing the house during a seller’s market that was busiest when the house was supposed to be complete. Since completion was in mid-May instead of the beginning of March, additional funds were necessary to paint the outside of the house, which was never part of the original project (No, I did not have Hook paint the outside). Hook’s incompetency cost me addition money in many areas. Upon inspection of Hook’s work… • The kitchen rendering that was provided did not match what was installed • There was damage to the kitchen cabinets when they were installed • The new toilet in the upstairs bath was not functioning • Shelves were missing from the kitchen pantry and laundry room and were not in the house • Pre-painted trim was cut and raw wood was left exposed • Prep work prior to painting (filling holes and dents) was not done and there was paint on the new hardwood floors, the fireplace stone, etc. (Ironically, the estimate to paint was the only cost that Randy advised me was over budget and after asking how much it was going to be over, I never received a revised estimate, just an invoice.) • The wood counter tops in the kitchen were a different wood than the laundry room counter tops • I was charged for six (6) hours of cleaning that was done two weeks prior to Hook completing the project. Additional funds were used for a final cleaning. Overages and expenditures as the project was under way were not conveyed and when specifically asked about costs and time lines, updated cost estimates were not provided and updated time estimates were inaccurate. The amount of money allocated for this project was clearly communicated at the beginning of the project and Shawn assured that he thought there would be savings in some of the discounts provided by Lowes for materials. An opportunity to control costs was not provided as Hook Home Maintenance continued to send invoices with unexplained labor costs. The majority of Hook’s work was acceptable, but not worth the overage in cost, time and aggravation. There are plenty of competent contractors out there. Hook Home Maintenance is not one of them."

"Every part of this company is top notch. The lady that answers the phone is so helpful with scheduling. (We use them to open and close our pool every year) Our pump busted, and they were quick to get us a new one, and get it installed. While they were here, they gave us a few tips to help our pool equipment run more efficiently. Very professional. Would recommend to anyone looking for a knowledgeable pool company that actually returns calls on a timely manner,"

"The contractor is a happy-go-lucky guy who is likely to be underestimated initially as less serious about quality and not a polished professional. But this contractor has the experience and reliability to deliver a satisfying product. The advantages of working with a contractor company that is closely held in the family and is interested in staying in business are hard to miss."

"Awful service. I will never use them again. All I needed was a vacuum and skim for my 18 ft above ground pool which was clear, running, and in decent condition. I just haven't had time to vacuum it myself. They came out and the tech spent most of the time on his phone (I have cameras all over my property) and then proceeded to backwash my sand filter (which I never asked for) and never put a hose on it to deflect the water!! It sprayed everywhere!! all over the electrical components and equipment - which then surged my pump! How they vacuumed, I have no idea. I was never told they fried my pump until I came home from work and found it that way and called them. I demanded a tech come out and fix it. My pool looked like crap and as if it was never vacuumed and skimmed. Attached are the AFTER pictures. and they still had the nerve to charge my credit card almost $200 for their "services". NEVER AGAIN - beware of this incompetent company."