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Founded 1961 • With Angi since August 2004


(12) Verified Reviews

Business Details

Phone Number



Cleveland, OH 44134


Metropolitan Pool Service is a full-service pool management company. We were founded by Robert & Joan Matney as a family-owned and operated company. We are still working that way today. We are the original pool management company in Ohio and the largest commercial pool management company in the

Verified Reviews

A few reviews for this pro...


Bianca S.

Awful service. I will never use them again. All I needed was a vacuum and skim for my 18 ft above ground pool which was clear, running, and in decent condition. I just haven't had time to vacuum it myself. They came out and the tech spent most of the time on his phone (I have cameras all over my property) and then proceeded to backwash my sand filter (which I never asked for) and never put a hose on it to deflect the water!! It sprayed everywhere!! all over the electrical components and equipment - which then surged my pump! How they vacuumed, I have no idea. I was never told they fried my pump until I came home from work and found it that way and called them. I demanded a tech come out and fix it. My pool looked like crap and as if it was never vacuumed and skimmed. Attached are the AFTER pictures. and they still had the nerve to charge my credit card almost $200 for their "services". NEVER AGAIN - beware of this incompetent company.

Description of Work
Vacuum and Skim

Category pool cleaners



Colleen M.

Very professional, attentive and punctual. Will hire again.

Description of Work
Replaced pool liner & repaired valve, installed sump pump

Category pool cleaners



Thomas S.

Everything appeared to be done okay...first time owning a pool (inherited) so not sure what all exactly needed to be done. The charges seemed excessive for the services performed.

Description of Work
closed pool for season

Category pool cleaners



Amy H.

Description of Work
I contacted Metropolitan Pools to inquire about getting a quote for managing a pool for an HOA in the summer of 2016. I received no call back, no email, nothing. Vendors who do not have the time or professionalism to respond are not vendors that my management company will promote or consider using in the future.

Category pool cleaners



David C.

Description of Work
Lots of starts and stops with this firm. Late season shortage of staff most likely a contributing factor. They were eager to solve the problem. Turns out, the mfg. Of the unground pool cover may be replacing a custom cover which may have been manufactured/produced with deficiencies not correctable by pool company professionals.

Category pool cleaners



Dennis M.

I didn't like them. Their work has been horrible. They overpriced. For two years, they let our pool drain out for nothing. There was this one time, I introduced myself to another person and they finished up the plugging at the bottom of the pool. the pool actually had water all year. It actually cost $5000 a year for the water fees. They are horrible.

Description of Work
Metropolitan Pools worked on our pool last year.

Category pool cleaners



Joseph W.

The worker was extremely pleasant and informative. He had to work in a crawl space with limited light. The job was done completed and the worked (and still is) working as it is suppose to. The cost was a tad more than we expected, but the work was completed in an afternoon. We would them again and would highly recommend them. Quality work and professional.

Description of Work
Repaired the blower unit on hot tub. The unit was not at full capacity.

Category pool cleaners



Harlan C.

The time between identifying the repairs needed and the time until they were completed became a concern for my wife, who wanted to get her toes in the water. Then she got antsy when some of his other work took priority. If not for delays he would have an A.

Description of Work
Cleaned and removed pool cover, added initial chemicals, made small repairs to heater piping and pump.

Category pool cleaners



jon K.

Excellent. Best hot tub service in town!

Description of Work
reopened hot tub.

Category pool cleaners



jon K.

Perfect. This is the best spa service in town. No need to tell them what to do, they have all done it before and are good at it. The prices are moderate and reasonable.

Description of Work
winter shut down of hot tub

Category pool cleaners



jon K.

What a great company. Our hot tub went on the blinks in April 2012. The company that we bought it from never returned our phone calls. We then called Litehouse Spa but they do not work on Dimension 1 tubs, but they recommended Metropolitan Pools. The hot tub required extensive repairs and replacement of equipment. Metropolitan was able to get the necessary parts from Dimension1 under warranty. The repairs went smoothly and were done as soon as they got the parts. We are back using and enjoying our hot tub. I will use Metropolitan Pools for all future work and will recommend them without reservation.

Description of Work
repaired dimension 1 hot tub. This included getting multiple parts from dimension 1

Category pool cleaners



Karen S.

They only came out once and that was when I bought the house. I've had really good experience with them. They are very service oriented and they set everything very early.

Description of Work
I use Metropolitan Pools to get water tested and for supplies.

Category pool cleaners

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Payment Options
    Check, Visa, MasterCard, American Express
    Senior Discount
    Emergency Service
    Ask for details

    Services Offered

    Pool and Spa service Residential and Commercial.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about METROPOLITAN POOLS

    How is METROPOLITAN POOLS overall rated?

    METROPOLITAN POOLS is currently rated 4 overall out of 5.

    What days are METROPOLITAN POOLS open?


    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does METROPOLITAN POOLS provide

    METROPOLITAN POOLS accepts the following forms of payment: Check, Visa, MasterCard, American Express

    Does METROPOLITAN POOLS offer free estimates?

    Ask METROPOLITAN POOLS for details on free project estimates.

    Does METROPOLITAN POOLS offer eco-friendly accreditations?

    Yes, METROPOLITAN POOLS offers eco-friendly accreditations.

    Does METROPOLITAN POOLS offer a senior discount?

    No, METROPOLITAN POOLS does not offer a senior discount.

    Does METROPOLITAN POOLS offer emergency services?

    Yes, METROPOLITAN POOLS offers emergency services.

    Are warranties offered by METROPOLITAN POOLS?

    No, METROPOLITAN POOLS does not offer warranties.

    What services does METROPOLITAN POOLS offer?

    METROPOLITAN POOLS offers the following services: Pool and Spa service Residential and Commercial.