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Founded 1961 • With Angi since August 2004
3427 BROOKPARK RD
Cleveland, OH 44134
07/19/2019
Bianca S.
Awful service. I will never use them again. All I needed was a vacuum and skim for my 18 ft above ground pool which was clear, running, and in decent condition. I just haven't had time to vacuum it myself. They came out and the tech spent most of the time on his phone (I have cameras all over my property) and then proceeded to backwash my sand filter (which I never asked for) and never put a hose on it to deflect the water!! It sprayed everywhere!! all over the electrical components and equipment - which then surged my pump! How they vacuumed, I have no idea. I was never told they fried my pump until I came home from work and found it that way and called them. I demanded a tech come out and fix it. My pool looked like crap and as if it was never vacuumed and skimmed. Attached are the AFTER pictures. and they still had the nerve to charge my credit card almost $200 for their "services". NEVER AGAIN - beware of this incompetent company.
Description of Work
Vacuum and Skim
Category pool cleaners
09/10/2018
Colleen M.
Very professional, attentive and punctual. Will hire again.
Description of Work
Replaced pool liner & repaired valve, installed sump pump
Category pool cleaners
02/18/2016
Thomas S.
Everything appeared to be done okay...first time owning a pool (inherited) so not sure what all exactly needed to be done. The charges seemed excessive for the services performed.
Description of Work
closed pool for season
Category pool cleaners
10/06/2015
Amy H.
Description of Work
I contacted Metropolitan Pools to inquire about getting a quote for managing a pool for an HOA in the summer of 2016. I received no call back, no email, nothing. Vendors who do not have the time or professionalism to respond are not vendors that my management company will promote or consider using in the future.
Category pool cleaners
12/18/2014
David C.
Description of Work
Lots of starts and stops with this firm. Late season shortage of staff most likely a contributing factor. They were eager to solve the problem. Turns out, the mfg. Of the unground pool cover may be replacing a custom cover which may have been manufactured/produced with deficiencies not correctable by pool company professionals.
Category pool cleaners
03/14/2014
Dennis M.
I didn't like them. Their work has been horrible. They overpriced. For two years, they let our pool drain out for nothing. There was this one time, I introduced myself to another person and they finished up the plugging at the bottom of the pool. the pool actually had water all year. It actually cost $5000 a year for the water fees. They are horrible.
Description of Work
Metropolitan Pools worked on our pool last year.
Category pool cleaners
09/16/2013
Joseph W.
The worker was extremely pleasant and informative. He had to work in a crawl space with limited light. The job was done completed and the worked (and still is) working as it is suppose to. The cost was a tad more than we expected, but the work was completed in an afternoon. We would them again and would highly recommend them. Quality work and professional.
Description of Work
Repaired the blower unit on hot tub. The unit was not at full capacity.
Category pool cleaners
06/17/2013
Harlan C.
The time between identifying the repairs needed and the time until they were completed became a concern for my wife, who wanted to get her toes in the water. Then she got antsy when some of his other work took priority. If not for delays he would have an A.
Description of Work
Cleaned and removed pool cover, added initial chemicals, made small repairs to heater piping and pump.
Category pool cleaners
04/08/2013
jon K.
Excellent. Best hot tub service in town!
Description of Work
reopened hot tub.
Category pool cleaners
01/22/2013
jon K.
Perfect. This is the best spa service in town. No need to tell them what to do, they have all done it before and are good at it. The prices are moderate and reasonable.
Description of Work
winter shut down of hot tub
Category pool cleaners
06/26/2012
jon K.
What a great company. Our hot tub went on the blinks in April 2012. The company that we bought it from never returned our phone calls. We then called Litehouse Spa but they do not work on Dimension 1 tubs, but they recommended Metropolitan Pools. The hot tub required extensive repairs and replacement of equipment. Metropolitan was able to get the necessary parts from Dimension1 under warranty. The repairs went smoothly and were done as soon as they got the parts. We are back using and enjoying our hot tub. I will use Metropolitan Pools for all future work and will recommend them without reservation.
Description of Work
repaired dimension 1 hot tub. This included getting multiple parts from dimension 1
Category pool cleaners
05/30/2012
Karen S.
They only came out once and that was when I bought the house. I've had really good experience with them. They are very service oriented and they set everything very early.
Description of Work
I use Metropolitan Pools to get water tested and for supplies.
Category pool cleaners
Pool and Spa service Residential and Commercial.
Ask for details
METROPOLITAN POOLS is currently rated 4 overall out of 5.
METROPOLITAN POOLS is open:
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
METROPOLITAN POOLS accepts the following forms of payment: Check, Visa, MasterCard, American Express
Ask METROPOLITAN POOLS for details on free project estimates.
Yes, METROPOLITAN POOLS offers eco-friendly accreditations.
No, METROPOLITAN POOLS does not offer a senior discount.
Yes, METROPOLITAN POOLS offers emergency services.
No, METROPOLITAN POOLS does not offer warranties.
METROPOLITAN POOLS offers the following services: Pool and Spa service Residential and Commercial.