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Ohio Pools & Spas

4.7(
22
)
Swimming Pool Covers Installation and Replacement, Swimming Pool - Above Ground, Build or Install - Need Materials, Swimming Pool - Above Ground, Build or Install - Have Materials,

About us

At Ohio Pools & Spas we believe that selecting and owning a hot tub or swimming pool should be fun and easy! Feel free to bring along a swimsuit to any of our showrooms for a test soak or let us come to you with a free consultation in the comfort of your home. We are Ohio's largest Hot Spring Spa Dealer and Certified Service Center and have been selling and servicing these hot tubs for over 32 years! Please give us a call or email: [email protected]; [email protected] and allow us to help with your swimming pool, hot tub and patio furniture needs! We have 3 locations in NE Ohio: North Canton, Mayfield Heights and North Olmsted. Store hours vary, please visit our website for hours and locations www.ohiopools.com

Business highlights

68 years of experience

Services we offer

Sale and installation of above ground pools, hot tubs, patio furniture and massage chairs. We also service hot tubs throughout Northeast Ohio., saunas, spas

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.722 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
0%
2
5%
1
5%
Write a review
Showing 1-22 of 22 reviews
Jessica A.
Jul 2024
1.0
$3,500
We've been attempting to get a pool heater fixed. It took three weeks for the original appointment. Within two days it died again. They have been out a few times and admitted they did not know what was wrong with it. The manufacturer advised it was a gas issue. We had the gas company adjust the line and it died within five minutes. So, we've wasted a whole pool season with no solution from Ohio Pools and Spas. Communication has been terrible, it's all through text. We've left messages and barely gotten a callback.
DAN M.
Jun 2020
5.0
Yes, I recommend this pro
$7,800
This is a tricky review, on one hand everything this company sells (and all pool and spa companies) is heinously overpriced but I've learned you have to consider that that added price that you pay versus buying from say Amazon, get you access to actual professionals who can help you. Let's face it, unless you have a chemistry degree, a background in plumbing, an actual command of commercial electrical work, you cannot do this on your own. Sure you might be able to piecemeal together all the contractors and by one of these things from one of those companies that sells them online at suspiciously low prices but all you're buying is Chinese sprayed fiberglass junk. Trust me, it so happens that I know the owner of the largest company who sells that garbage. He once told me that if a product (hot tub) shows up off the container with damage they just throw the dumpster. That's how cheap they are, the company is able to literally discard them. Ohio pool and spa to the best of my knowledge, only sells Hot Springs. When I was there looking at various spies the factory rep happened to be there who has an encyclopedic knowledge of their product line. What truly sold me was a hot tub built in 1997! That's right, I was in their showroom in 2019 and they showed me a hot Springs tub that they got from a customer from 1997 and is still running. That is simply amazing. Now imagine all the technology that has been added to these in 22 years... Moto massagers, spinning jets, LED lights, more waterfalls than you need, audio options, kind of endless. So here's the deal, I was contemplating purchasing one of these from one of their competitors when the security manager of my building overheard me talking to somebody and asked if he could make a suggestion. Naturally I welcome anyone's input when making a large purchase and he told me about the wonderful experience that he had and continues to have by doing business with Ohio pools and spa. I walked into my office and called them, they happen to have a sale going on (I suspect they always happen to have a sale going on) and as soon as I got there the spa that I first saw happen to be the one that I ended up purchasing. Why was my experience so good that I would take the time to write a review for this company? Was my experience flawless? Not all… I had all kinds of issues. Broken jets, faulty motor, LEDs that needed replaced. The reason I'm leaving this review is because there was no bickering or "negotiating" these folks have customer service that would shame Amazon in the early days (remember when they were good). They got me up and running, never charge me a penny for at least four visits to adjust this or that.. They upgraded items where I paid for the part they provide the service free. You really just can't get better customer service than these guys and that's what sets them apart. Yes their product in my opinion is superior to the competitors. I saw a negative review here that talked about customer service being slow to get back to, hang up the phone call back. It's really easy, it zero and get a live person on the phone… They walk your call back to the right person. Problem solved. I could keep going but I hope by now my point has been made. Give Ohio Pool & Spa a call, you will be glad that you did.
Lisa S.
Aug 2017
5.0
Yes, I recommend this pro
All went very well - from the sales staff all the way to the delivery and install team. Great communication from all involved, which made the whole process stress free.
Response from Ohio Pools & Spas

"Thank you for your review! We are so happy you have been satisfied with your experience."

Jessica A.
Aug 2017
1.0
I tried calling this company more then 5 times and placed a service ticket online. Every time you leave a message you get placed into a queue in which they do not respond for days and when they call you can and they leave you a message it is to call the main line again starting the cycle all over again. After waiting 2-3 weeks I have given up trying to talk to a real person.
Response from Ohio Pools & Spas

"[Member Name Removed], I am so sorry to hear about your experience! I looked at our records and saw the online service ticket you submitted in July and the dates when our service coordinator tried to reach out and ended up playing phone tag with you. I can assure you we never want our customers to wait so long to be able to schedule service. As you can imagine, this is a very busy time of year for us and we must make some improvements to provide the best customer service experience possible. We really appreciate feedback like this from customers. I will try to reach out to you again to hopefully find a better resolution for you. Thank you! Amanda Annis Administrative Assistant"

Subramaniya H.
May 2016
1.0
unknown
Response from Ohio Pools & Spas

"[Member Name Removed], I am sorry to reply so late to your review. I researched our databases and did not see any customer record for your name or address. I'm so sorry you had a bad experience with our company, as we strive to provide the absolute best products and customer service in our industry. Please let me know what happened that left you feeling the way you do about our company. We really appreciate the feedback. Thank you, Amanda Annis Administrative Assistant"

Dave G.
Apr 2015
5.0
$2,800
unknown
Response from Ohio Pools & Spas

"Thanks for your review!"

Jon K.
Feb 2015
5.0
Yes, I recommend this pro
$200
unknown
Response from Ohio Pools & Spas

"Thanks for your review!"

Michael R.
Sep 2014
5.0
Yes, I recommend this pro
$200
We will be using Ohio Pools for our future openings/closings of our pool.  Ohio Pools is a top notch organization and employs high quality service techs.
Response from Ohio Pools & Spas

"Thank you for all the nice words and for the review on Angie's List. We strive to have outstanding service for all of our customers. If there is anything that we can do for you, please let us know"

Tina B.
Jul 2014
5.0
Yes, I recommend this pro
We had requested a service call to help us set-up and test our hot tub after we moved into a new home. We could see the listed prices on Angie's List and were planning on spending the money, but through conversations with the provider, he was able to walk us through the process without a service call and saved us a good bit of money. We appreciate his knowledge and his honesty! When it comes time that we do need service, we will certainly be calling Ohio Pools.
Response from Ohio Pools & Spas

"Thanks for your review! We are really happy we were able to help! Give us a call anytime and we will try to help the best we can."

Harlan C.
Jun 2014
4.0
Yes, I recommend this pro
unknown
Response from Ohio Pools & Spas

"Thanks for your review!"

James A.
Jun 2014
5.0
Yes, I recommend this pro
$65
They got things straightened out quickly.
Response from Ohio Pools & Spas

"Thanks for your review! We are always glad to help. At all three of our locations we have water chemistry labs staffed with trained professionals who are happy to help solve whatever problems you may have or simply help you maintain the the safest water chemistry for you and your family."

Jeanette M.
Jun 2014
5.0
Yes, I recommend this pro
$8,000
The process was professional. on time and looks great. The best part about our experience was dealing with Charlie. He was knowledgeable, friendly and always available. We purchase all of our chemicals and patio furniture there also.
Response from Ohio Pools & Spas

"Thanks for your review! We hope you're excited for this upcoming summer pool season!"

Thomas H.
Sep 2013
5.0
Yes, I recommend this pro
$6,500
I took delivery this past Saturday 09/21/2013 of a new Hot Springs spa that I purchased in August from the North Olmsted location of Ohio Pools and Spas. The Ohio Pools and Spas company is first class in all areas. The sales experience in August was professional, informative and low key...no high pressure sales tactics...very fair pricing. The cabinet/color combination I selected needed to be ordered and the spa arrived ready to be delivered exactly in the time promised by the sales manager. 
After the initial purchase in August the installation site inspection and delivery scheduling were promptly handled by their customer service team who also made a follow-up call the night prior to delivery to make sure no plans had changed.
I can't say enough about the exceptional delivery team. The day of delivery it was raining and in addition to delivery of the new spa arrangements had been made to also remove my old spa. The four man delivery team accomplished this in the rain with no damage to my yard or landscaping. The set up of the new spa and spa cover with pneumatic cover lifter went quickly and the delivery team provided a very thorough and easy to understand review of operating and periodic maintenance instructions.
I hope the Hot Springs spa lives up to its reputation for high quality because all members of the Ohio Pools and Spas team have provided an excellent sales and service experience to date.
Response from Ohio Pools & Spas

"Thanks for your review! We love to hear the great feedback. At Ohio Pools & Spas we pride ourselves on excellent customer service in all aspects. We hope you get many, many years of enjoyment out of your purchase."

Diana M C.
Apr 2013
5.0
Yes, I recommend this pro
$3,000
We purchased a reconditioned spa at Ohio Pools and Spas at their North Canton store at the end of March, and it was delivered on the first Friday of April. We were delighted to enjoy our new spa for the first couple of days, until we discovered it was leaking. A service technician came out a couple of days later and could not identify the source of the leak on-site.He was sincerely apologetic and suggested that the next step would be to take the spa back to the store to properly identify and deal with the leak.
I followed up with Customer Service, who offered to exchange an identical spa to replace the leaky one. A few more days later, the delivery team came with our replacement. They cheerfully worked in the cold and rain to make sure that everything was in order for our enjoyment. 
From our first visit to the showroom at 6815 Whipple Avenue NW in North Canton, through to the delivery of the replacement spa, our experience with every salesperson, technician and customer service representative was nothing short of professional, personal and pleasant! Not once did anyone try to make excuses or to shift blame to us. Their concern was always genuinely to serve us and make sure we were completely satisfied. 
I HIGHLY recommend Ohio Pools and Spas at any of their NE Ohio locations for outstanding sales, service and support!
Response from Ohio Pools & Spas

"Thanks for your detailed and indepth review! We love to hear the good news!"

Bernie D.
Apr 2013
5.0
Yes, I recommend this pro
The price was reasonable.  They were close to us.  They showed up on time the way they were supposed to.  Their customer service was very good.
ROBERT B.
Feb 2013
5.0
Yes, I recommend this pro
$270
The service has been excellent.
Robert G.
Feb 2013
5.0
Yes, I recommend this pro
$10,000
Compared Grande Hot Springs Spa to Sundance Optima spa.  Both seemed built well.  Just liked Grande More.  Ohio Pools and Spas were excellent through the whole process.  Install went very well.  Very pleased with the whole transaction.
Anna H.
Dec 2012
5.0
Yes, I recommend this pro
Ohio Pools put our pool in in 1996. We have used them consistently for opening/closing and servicing our pool.  They are extremely reliable and professional.   We wish the services were less costly, however, we've learned you get what you pay for.
Response from Ohio Pools & Spas

"Thank you for all the nice words and for the review on Angie's List. We strive to have outstanding service for all of our customers. If there is anything that we can do for you or your family, please let us know. I am sure we will be hearing from you this spring, or when one of your four legged friends chews another one of your covers. Have a great Holiday Season."

Nicholas K.
Aug 2012
1.0
Sent a request through angie's list for someone to call me regarding the heater for my pool needing repair. No one ever contacted me.
Response from Ohio Pools & Spas

"Member, First let me apologize for nobody getting back to you. That is generally not our policy, nor how we choose to conduct business. As far as the request from Angie's List, we are fairly new to looking on Angie's List, and I am uncertain how our company would receive such a request. Hopefully, in due time we will have a system in place for that. I can tell you that because customer satisfaction is our number one priority, we currently only service swimming pools and products that we sell. I do again apologize for the unprofessionalism that may of occured. If there is anything I can do for you, please feel free to contact me at 440-442-2775. My name is Brad and I am the Sales Manager. Thanks"

Maureen D.
Jun 2012
5.0
Yes, I recommend this pro
Their work was honest, fair, and quite helpful.
Mary A K.
Mar 2012
5.0
Yes, I recommend this pro
Pools are very expensive, and it is especially so to put in a new liner.  The company I originally bought my pool liner from went out of business but my liner was defective and needed replaced.  I could not get anyone from the original company to help with this problem.  Mike came to the rescue and worked with me to fix the problem and replace the liner.  He was able to help me at a price that was affordable.

I trust them at my home even when I am not there.  They always do a great job and are very prompt and professional.  They also have great sales prices.
Response from Ohio Pools & Spas

"Member, thank you for the report. Between working the Rose Bowl Parade or attending a Kiss concert, we know your time is very limited and are very thankful for taking a couple of minutes out of your schedule to fill out a report on Angie's List. As always, we appreciate your business, and are here for you whenever you need us, and look forward to working with you and for you in the many years to come."

Harry R.
Nov 2011
5.0
Yes, I recommend this pro
$700
They were fine, and I was happy. They were on time. They came out about six weeks ago, but they did the job about two weeks ago. Everything was good. They told me if I waited till after their busy season, they would give me a discount. I had to close the swimming pool up early because of the problem. I was completely satisfied, and I think they were happy too. I would rate them highly and would use them again in the future if necessary.
Tony A.
Sep 2011
5.0
Yes, I recommend this pro
$3,800
Once pool is installed I will update how the installation went
Colleen B.
Sep 2010
5.0
Yes, I recommend this pro
$6,000
We purchased the tub. They installed on the agreed upon date. Prompt courteous service.
Charlotte B.
Oct 2006
4.0
Yes, I recommend this pro
unknown

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Ohio Pools & Spas is currently rated 4.7 overall out of 5.
Ohio Pools & Spas accepts the following forms of payment: CreditCard
Yes, Ohio Pools & Spas offers free project estimates.
No, Ohio Pools & Spas does not offer eco-friendly accreditations.
No, Ohio Pools & Spas does not offer a senior discount.
No, Ohio Pools & Spas does not offer emergency services.
No, Ohio Pools & Spas does not offer warranties.

Contact Information

6815 Whipple Ave NW, North Canton, OH 44720

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