Get matched with top well and pump technicians in Chagrin Falls, OH

"Quick service, quality workmanship, and very satisfied customer."

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"Gorjanc did a great job with the installation of the furnace and air conditioner. Only issue, to date, is that the furnace had a part malfunction-when the power went out. Gorjanc came out to fix it, but for the price of this unit, the cost should've been the responsibility of the vendor."

"I contacted and hired the Plunger Plumber because of uncontrollable leaking piping system. When Matt Technician arrived, he found that the water valve was faulty and needed to be replaced. However, he found that the root cause of the water leaking issue was the main shut-off valve was located outside somewhere in the devil stip. Therefore, the City of Akron was responsible. Since was found that it was actually Akron's property and responsibility it ignited a whole different issue while the pipes were still leaking. This issue had taken a different course of direction and problems. It was known that the City of Akron had to shut off replaced their old and faulty valve system. This a life of its own. In any event, Matt the technician handled this three-day issue with the utmost of expertise and professionalism. I could not have asked for a more friendly and confident plumber than Matt. He resolved the ongoing water leaking issue without hesitation. He wasn't satisfied until the job was completely done! Period. There are still good, honest and competent people out there, I was very fortunate to have had Matt during my distressful time of need. Big thanks Matt you're the best."

"It was terrific! He's here on time, he's patient with me, it was really good. He did a great job, very personable, it was a good experience and he's also honest."

"We could not be more happy (and relieved) with the work that Shawn and his team did. We had complete kitchen remodel, down to the studs, and the finished product exceeded our expectations. Not only did they keep to the original quote, they also kept to the completion time. We plan to use Shawn for future projects, as well."